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Reviews of Fairfield Inn & Suites Fort Worth I-30 West near NAS JRB

2.5 out of 5
Fairfield Inn & Suites Fort Worth I-30 West near NAS JRB
6851 West Freeway, Fort Worth, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 346 out of 656 reviews" "
Rating 8 - Good. 179 out of 656 reviews" "
Rating 6 - Okay. 52 out of 656 reviews" "
Rating 4 - Poor. 38 out of 656 reviews" "
Rating 2 - Terrible. 41 out of 656 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Billie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the staff made sure I had a good room and the motel was very quite
Stayed 1 night in Apr 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Hermelinda

Liked: Staff & service
We stayed three nights. We noticed on the third night that there was mold in the shower wall close to the tub. Room 212. My husband and I both have respiratory issues and there was no ventilation in the room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Yasmine provided the best service. What a wonderful person. So interested and kind. Made you feel like you were home at the end of the day
Stayed 3 nights in Mar 2024

6/10 Okay

Michelle

Business traveler
Liked: Cleanliness
I always appreciate that the property has always been clean and quiet. Its convenient to many stores and restaurants. On the othet hand, I did call the front desk to report that the light on the bathroom mirror was not working and was told that maintenance was gonebuy she would have them take a look tomorrow which was my check out date. This made it very hard to do my face because the other 2 lights was dim as well. Also, the stopper in the sink didn’t allow the water in the sink to drain freely. I haven’t had any issues in the past, but it would have been nice to be moved to a new and better room.
Stayed 1 night in Mar 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had loud welding and drilling I had to leave immediately as it was ongoing and gave me a migraine . They then were not at the front desk nor did they answer the phone when Expedia called for a refund

2/10 Terrible

Denny

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Booked this hotel for convenience and amenities. My family was looking forward to the breakfast which was to be served at 0600. I inquireed about coffee for around 0430 which is the normal time time for me and wife. We were told it would be available at time in the breakfast area. We drank what was available in the room the night before. Around 0530 the next morning we went down for coffee, what was available was cold from the day before. I inquireed and the young mad said coffee was not available until 0600 with breakfast. I told him the young lady before told us it would be, and he said "She did not know what she was talking about" as he played games on his phone. We asked about more coffee to make in the room, he looked in one drawer and said we don't have any more. We came back to our room. At 0615 we went back no coffee no food. Same young man said lady did not show up to make breakfast and coffee. Two guest were waiting for the same services. All of us left at 0645 with no food or coffee, the site says that is part of they offer. We g a d to leave and go buy breakfast at restaurant to stay on time for appointments. Young man lead us to believe brew as ass being made but after asking for time frame he said "I texted GM and waiting on reply."The night we stayed was quite cool. The heater in the room (216) did not keep up with what was set on the thermostat. Had to keep getting up during the night to turn it up to keep room warm. Set on 85 to get 7p, tstat must be broke!
Stayed 1 night in Feb 2024
Response from Em on Mar 5, 2024
Dear Ms. Brooks, Thank you for choosing to stay with us. Your experience of hotel standard upkeep is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the management team, so we can do our best to ensure this does not occur again.As a result of my review of your experience, I would like to gift you points into your Marriott Bonvoy account. We are more than welcome to enroll you if you'd like to give us a call to the front desk. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Emily RodriguezFront DeskFairfield Innemily@moehospitality.com8177319600

10/10 Excellent

Audrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. The only thing we didn’t like was the elevator, kinda slow. The stairwell they have is large and open to the building so it felt 💯 safe. I enjoyed my stay
Stayed 3 nights in Feb 2024

10/10 Excellent

John, Ft Worth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic as always
Stayed 1 night in Feb 2024

10/10 Excellent

Edin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!

10/10 Excellent

Teresa

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeper accidentally walked in my room but other than that it’s a great place
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right on the freeway and next to a strip joint
Stayed 1 night in Jan 2024

8/10 Good

Joseph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was only there two nights who was Klean and I ordered food and it came promptly I will stay there again and recommend it
Stayed 2 nights in Jan 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, New Fitness Equipment
Clean, we'll managed hotel with a good fitness facility that has cardio equipment that actually work! New equipment at that. Friendly staff, good breakfast and nice rooms.
Stayed 2 nights in Jan 2024

4/10 Poor

Carla

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and Dusty
The bathroom was dirty, had ants crawling , human hairs. Very unmaintained … tile grout was missing, bathtub faucet loose from wall. Me and my husband could not sleep well because our nasal passages became closed from apparently dust and such. The carpet had dirt spots on it.
Stayed 1 night in Dec 2023

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good. The food was fresh. The eggs were amazing. The staff was super friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Jared

Stayed 1 night in Dec 2023

8/10 Good

Yavonnce

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed my stay
Stayed 2 nights in Dec 2023

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nesecitan poner atención en el aseo y dejar más toallas
Stayed 2 nights in Dec 2023

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness
VERY Noisy A/C fan. Key card didn't work TV remote didnt work Heater/ AC didn't work in one room. The issues were fixed, but took time when we were trying to get to Thanksgiving dinner. Rooms should be ready to be occupied without having all the problems!
Stayed 1 night in Nov 2023

8/10 Good

Erasto

Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lady in front was very friendly. Room very clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Stayed 3 nights in Oct 2023

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Angela, Midland

Disliked: Staff & service
Hard beds, service was not friendly and no hot water.
Stayed 1 night in Sep 2023

10/10 Excellent

Jaime

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FTW relocation
Very clean, comfortable, cozy, convenient & good breakfast
Stayed 5 nights in Oct 2023

4/10 Poor

anne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
no hot water
Stayed 9 nights in Sep 2023

8/10 Good

David

Stayed 1 night in Oct 2023

10/10 Excellent

Jaime

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean, friendly, homely hotel
Stayed 5 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean rooms, terrible front desk
The actual hotel was nice, clean and comfortable. The check in process? Not so much. Neither of the front desk people greeted me. I walked in to blank stares with a manager (Im assuming) telling her fellow employee that a mistake was made on his part. Throughout the entire check in process no one spoke to me besides to say they needed my ID and credit card. I was handed my keys and they went back to talking to one another (not that they stopped, they were talking throughout the whole process) The lady didnt tell me where my room was, or anything else. I had to ask "is that all?" and they both looked at me like I was the dumb one for still standing there. Im just used to customer service people ACTUALLY being helpful and COMMUNICATIVE. Please be more courteous to your guests. I work in customer service myself and this was just a terrible experience. I didnt even feel comfortable asking questions because neither this lady or the other employee spoke to me.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen D.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Sep 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Staff was amazing
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Quiet, easy parking, friendly staff.
Stayed 2 nights in Sep 2023

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities
Little things add up. Underwear in one room upon arrival. A dead cricket in another. No hair dryer in one room, so we shared the other room's dryer with our son and his daughter. No hot water, so the showers were warm. at best. We were on the top floor, so that may explain it. Breakfast was skimpier than most Fairfield's we have been to. The workout room had very old treadmills. The one I used stopped every 60-90 seconds saying that it couldn't identify anyone using it. On the bright side, the lady overseeing breakfast was a wonderful example of a caring employee. The AC worked great, the parking was free and easy to navigate, and both TV's worked well on all stations.
Stayed 2 nights in Sep 2023

2/10 Terrible

Barbara

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The desk clerk gave our same room key to another customer who unlocked our door and walked in...crazy and dangerous 😳
Stayed 1 night in Aug 2023

8/10 Good

Cynthia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
I would stay here again
Was a pleasant stay overall. However there was left over food in fridge from previous guests and found trash and cigarettes behind night stand. Had issues with toilet not filling back up after flushing water wouldn’t fill tank back up.
Stayed 2 nights in Aug 2023

10/10 Excellent

Shelley

Traveled with partner
Liked: Amenities
This is a very clean and friendly hotel. New and clean. Great breakfast. Will stay here now every time in Ft. WORTH to visit family.
Stayed 2 nights in Aug 2023

2/10 Terrible

jessie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Roomwas clean. I didn't like the fact i had to wait almost 40 minutes to check in
Stayed 1 night in Aug 2023

10/10 Excellent

Robert, Dexrer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Fernando

Stayed 1 night in Aug 2023

10/10 Excellent

Pinchas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Sinhue

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smell like food , the bathroom door didn’t lock , the bathroom floor was all broke you can cut your feet whit it you can remove it whit your hand horrible , no shower curtain , i was hair on the bed and bathroom floor wasn’t clean , sofa bed when we open it i was crumbs of food on the bed , for me this place is the worst hotel i ever visit , the staff was super nice and respectful
Stayed 2 nights in Aug 2023

8/10 Good

James

Stayed 1 night in Aug 2023

10/10 Excellent

Tonya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Disappointing
Based on the ratings, we were expecting more than we got. After we arrived, the lamps in our room went dark. We realized it was probably a tripped breaker so we asked the front desk to check it out. Julio was very helpful and reset the breaker so the lights worked. About 15 minutes later, the lights went out again, were reset and then went out again. We had to move rooms and then tried to watch a Netflix movie but the internet was so slow that it was impossible. There were more problems than I can share here. Very disappointing stay!
Stayed 2 nights in Jun 2023
Response from James Green on Jun 29, 2023
I apologize for the inconveniences you faced at our hotel. We have since fixed our breaker issues, and sincerely apologize for that as well as your internet issues.

6/10 Okay

Robert

Liked: Room comfort
Disliked: Property conditions & facilities
Very disappointing stay
There were lots of things about this stay that raised red flags about the management/ownership of this hotel. Checkin was good but there seemed to be a shortage of staff as the front desk staff was trying to get rooms ready too. We had a suite with a sofa bed that was needed for our grandchild staying with us, there was not one sheet, blanket, or comforter for the sofa bed and i had to go down to get them. Our room was not cleaned very well. There was chewing gum smashed into the carpet by the bed, hair ties from another occupant on the nightstand and the tv was left on as well as the remote for the tv was covered in something super sticky. The bathroom was in horrible disrepair. The floor was water damaged and had broken tiles and many loose tiles. The ceiling was covered in what appeared to be black mold as well as the shower curtain was moldy. The shower head was broken and could not be adjusted.the door to the bathroom was loose and did not operate very well and was very difficult to lock. Sunday morning front desk staff was playing on phones when i came down for breakfast and never asked if everything was good or just say hi. Poor hotel and poor help
Stayed 1 night in Jun 2023

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, room clean. Breakfast had a bug selection. It was very noisy next to the interstate. I am not happy that I paid for the room through Expedia, but now Fairfield is trying to charge me again as there is a pending transaction on my credit card!
Stayed 1 night in May 2023

4/10 Poor

Shacara

upon my arrival to the property i first walked in room 1 of 3 & there was not a cover on one of my queen size beds & there were stains on the sheets and hair on the pillows. at room 2/3 i went in & did an initial inspection and everything looked good, left out & when i came back i couldn't get in. i tried multiple times as well as my husband. we then switched to room 3 everything was okay BUT when it was time to shower i noticed dirty towels hanging on the shower curtain rod. the AC also took about half the night to cool down, i couldn't imagine being there in the middle of texas summer... overall this place was probably the worst experience i have had in a hotel.
Stayed 1 night in May 2023