Outdoor pool

Reviews of Hampton Inn & Suites Mansfield

2.5 out of 5
Hampton Inn & Suites Mansfield
1640 Highway 287 N, Mansfield, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 335 out of 682 reviews" "
Rating 8 - Good. 169 out of 682 reviews" "
Rating 6 - Okay. 73 out of 682 reviews" "
Rating 4 - Poor. 58 out of 682 reviews" "
Rating 2 - Terrible. 47 out of 682 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Carolyn

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Carolyn,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Raymond

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deceptive. Was warned about construction during the hours of 10am-6pm. Was not warned about the following: I was right next to the construction and would be waking up to scraping of the walls and drilling at 8am. No fridge. No hangers. Toilet didn’t work properly. Smelled like paint because it was just painted. Staff was nowhere to be found. Staff wasn’t apologetic. Come back in a year when it’s all done. Stay off the 3rd floor for now because they are doing it all everywhere. 2nd floor is probably next because it needs work. No idea about the first floor. As an aside, it was probably the worst breakfast I’ve ever had at a Hampton. I’ve been fine with them for enough times. This place was a a disaster.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Hi Raymond,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

LaCrista

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were extremely filthy. There were complaints of bed bugs and it smelled horrible. We left and requested a refund.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness
When I arrived at the hotel they did not have the suite I paid for and gave me a smaller room. The room smelled like urine. It was not a good experience. Don’t recommend staying here.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Daniel,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

aaron, cypress

Disliked: Property conditions & facilities
It was under renovation but what bothered me the most is I PAID for two queen size beds and at the time it showed that 8 were available. After a long drive and at check in they had none available and I had to share a bed. There was no communication at any point that I wouldn't get what I PAID FOR IN ADVANCE!!
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Hi Aaron,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
This is a local hotel for us. We needed room for a few nights while work was done on my home. I would refer to anyone staying here.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 22, 2024
Hi Jessica,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 Terrible

Sheryl

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The noise
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 20, 2024
Hi Sheryl,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Gimena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 18, 2024
Hi Gimena,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Ashlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean. Perfect stay for my family.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 12, 2024
Hi Ashlyn,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 6, 2024
Hi Patricia,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Stacy

Traveled with family
Liked: Amenities
The beds were not comfortable and squeaked every time you rolled over. Someone had a dog that was barking.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 15, 2024
Hi Stacy,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Yohana

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for 2 nights, the first night we noticed we had no shampoo and the restroom light didn’t work, but we didn’t complain at first. The second night the restroom didn’t flush, and we had a horrible night, we were in the first floor, and there was a lot of noise in the upper floor. We called to complain but nothing happened. This is my first time writing a bad review, and it’s sad that we come to Mansfield often, we loved the area, but not the hotel.
Response from Sophia CSR on Jan 4, 2024
Hi Yohana,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 Good

Juanita

Liked: Cleanliness, staff & service, amenities
The staff were very courteous and helpful. The window coverings did not close completely. The bathroom fan didn’t work well. Also, the cover for the drain in the shower was not secure. It was inconvenient to not be able to enter with our keycard at the nearest our room but I assume that was for security reasons. I will address the room charges separately.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Jan 4, 2024
Hi Juanita,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Tawania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk lady was very pleasant!!
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 28, 2023
Hi Tawania,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the staff. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Needed a room to hold our family of 5, they had a large suite. Breakfast was hot and tasty. I wish they had brown sugar for the oatmeal but it was still good. The hotel was clean and even had hand sanitizer outside the elevator. Very nice. I would have liked to know about the $50/day deposit before our arrival. I hope it doesn't take the full 30 days to refund it.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Hi James,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Tina

Traveled with family
Worst ever
The wrong room was booked. The beds are horrible they are not pillow top. They were on a metal wire base. The breakfast was horrible. The air conditioner made a horrible noise all night.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Hi Tina,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Laurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shower was not working properly There was no hot water
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Hi Laurice,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Would not recommend staying here
Bar light did not work No hook on back of bathroom door, just bracket No, second blanket, only mattress pad from front desk Only warm water Shower turn on off very touchy No microwave but microwave popcorn. Where do you make it? Bathroom, door sticks, and screeches Very squeaky bed
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Dec 7, 2023
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business trip
Nice and clean
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 7, 2023
Hi Matt,Thank you for the positive feedback! We're delighted to hear that you found our establishment nice and clean. If there's anything specific you appreciate or if you have any suggestions for improvement, please let us know. We look forward to hosting you again in the future!

2/10 Terrible

Rick

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Hi Rick,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Griselda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was quite for a busy street
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Jordan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs a lot of work
We were in town for one night with our 3 kids under 10 for a series of hockey games. Had a queen suite on the first floor. I don’t normally leave reviews, but this was one of the poorer stays we’ve had at a hotel. First off, our room never fully cooled and the entire building was extremely humid and smelled of mildew. We arrived to check in at 2:45 and were told our room wouldn’t be ready for at least 30 minutes. The upholstery on the pull out couch in our room looked and felt grimy and dirty. A host of raisins fell out of the pullout when we opened it. Barely any water pressure in the shower. When someone went number 2 in the morning, the toilet would not flush. We couldn’t get the tank to fill with water. At breakfast, the cooler that milk and yogurt was kept in did not reach a food safe temperature and one of the small milks we opened had curdled despite not yet being out of date. The gravy for biscuits and gravy was also kept warm in a crock pot which I thought was a bit unprofessional.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Jordan,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Selestino

Liked: Amenities
Checking in and out everything went great. The front desk was friendly when I checked in and when I checked out housekeeping was also a friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Dear Guest,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 22, 2023
Hi Alan,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Sakorsha

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

William M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Most impressive was the cleanliness of the rooms, lobby, and breakfast buffet areas. Coffee is available as of 4am for us early-risers, and the breakfast buffet selection was terrific. Would definitely stay there again.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 10, 2023
Hi William M,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

2/10 Terrible

Christopher

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We had a long day and just wanted to get to sleep ASAP! Got into the room and it was already hot, ironically it was cool at night. I adjusted the thermostat like I usually would while we took our shower. The AC unit stayed on literally for 1.5 mins! By this time, it was already midnight and we were passed out. I kept adjusting the AC at night and it would not get cooler than we wanted it. And the mattress was not comfortable at all. This is the worst nights sleep at any hotel/motel Ive ever stayed. To be honest, the only way to make me happy again, would be a full refund! Really sad! We did find out the unit could have been adjusted the unit, which is the opposite of what the note said. Talk about a complete slap to the face, when we woke up. Breakfast was good and the gentleman helping did a great job.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 10, 2023
Hi Christopher,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Great place to stay/Mgr Mr Lindsay great job
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Oct 3, 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 28, 2023
Hi Maria,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always clean with superb staff. Never had any problems with a reservation here.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 24, 2023
Hi Susan,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was damp and musty
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 13, 2023
Hi Christine,Providing the highest level of hospitality is our number one priority. It is disheartening to read your review. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Rheginal

Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 12, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Bryton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Definitely wouldn’t mind staying again in the future.
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 6, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Erika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. The bed sheets seemed to have not been changed as there was pubic hair in between. Sure was NOT ours as we aren’t blond. The bed seem to be broken, made loud squeaking noise as soon as you set on it. Walks were dirty, bathroom had dead bugs on the floors like it hadn’t been swept in a while. Carpet was also dirty like it hadn’t been vacuumed in a while. Room served the purpose, but most definitely not staying there again. Don’t recommend it. Staff was not all that great. I’ve stayed at many other Hampton inn and have had a great experience unfortunately not at the one in Mansfield.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 4, 2023
Hi Erika,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Kayla

Disliked: Property conditions & facilities, room comfort
The air didn’t work only cooled to 72 A toddler ran upstairs for 3 hours from 12 am to 3 am and I asked front office to address and never did
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 29, 2023
Hi Kayla,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 25, 2023
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Heather

Traveled with family
Disliked: Property conditions & facilities, room comfort
Very disappointing
This was a disappointing stay. We were double charged and then told we had to wait up to 7 days after checkout before we would get our money back. This was a 4 night stay. Multiple times a day we would smell Marijuana which is unexceptable as we were traveling with our children. The beds are horrible and would wake up stiff and sore. The elevator seemed as if it was on the verge of collapse. I do not recommend this location.
Stayed 4 nights in Aug 2023
Response from Sophia CSR on Aug 22, 2023
Hi Heather,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Good

Rheginal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 6 nights in Aug 2023
Response from Sophia CSR on Aug 20, 2023
Dear Guest,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Evelyn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 18, 2023
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

6/10 Okay

Janel

Liked: Staff & service
Disliked: Property conditions & facilities
There is renovation occurring and walls are damaged, wall paper peeling, room was not up to standard.
Response from Sophia CSR on Aug 16, 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Susan

Traveled with group
Liked: Amenities, property conditions & facilities
I really appreciated the wonderful customer service I received at check in.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 9, 2023
Hi Susan,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Eric, Wellton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival there was no one in the front desk and I waited about 25 minutes until the young lady showed up. There was cleaning staff around but no one assisted or greeted me while I waited. This is my only complaint, other than that, the other front desk staff that were there the remainder of my stay (5 nights) were very nice. The parking lot has bright lighting all around which gave me peace of mind when having to park at the back of the building. I stayed in the 2 queen large studio and it was very spacious and comfortable. The mattresses aren’t the most comfy but not horrible. All in all our stay was great and would definitely recommend and stay there again.
Stayed 5 nights in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Hi Eric,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Kimberlee

Liked: Cleanliness, staff & service
Nice, clean good breakfast.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 1, 2023
Hi Kimberlee,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Shamonica

Liked: Cleanliness, staff & service
Disliked: Room comfort
Place is too expensive to be that basic. I was so unimpressed
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Aug 1, 2023
Hi Martha,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 31, 2023
Hi David,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property appeared to be being renovated in some areas of the building and needed some updates to the bathroom
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 25, 2023
Hi Debbie,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Juan Luis

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 19, 2023
Hi Juan,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Tyler

Stayed 4 nights in Jul 2023
Response from Sophia CSR on Jul 18, 2023
Hi Tyler,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.