Ratings based on 461 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 4, 2017
The elevator was scary slow and we had to take the strairs The place just needs to be updated............................................................
Comment from Hotel Management
May 8, 2017 by Nancy, Hotel Management
Thank you for taking the time to write a review. I apologize that you found the elevators to be slow. We hope you will stay with us again soon. Nancy
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for race fans

Posted Apr 11, 2017
Older Hampton Inn. Beds could use an upgrade. Definitely not the beds in a typical Hampton Inn - very hard mattresses. Location is great for airport and Texas Motor Speedway. Front desk staff not knowledgeable about the area.
Comment from Hotel Management
Apr 24, 2017 by Nancy, Hotel Management
Thank you for taking the time to write a review and give us your feedback. We would like you to know we are currently replacing all of our mattresses in the hotel. You should find them very comfortable for your next stay with us.
5 out of 5
by James

Posted Jan 4, 2017 on Hotels
Excellent service. Loved the free hot breakfast. Variety every day.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Hi James, Thank you for choosing us for your stay and such a great review. We hope to see you again soon.
5 out of 5
by Sandra

Great hotel for families

Posted Jan 2, 2017 on Hotels
I loved the cleanliness and comfort of the hotel rooms, my children loved the plethora of delicious breakfast options in the complimentary buffet.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Hi Sandra, Thank you for taking the time to write a great review about our property. I will pass on your compliments to the staff. We hope we will see you again soon. Nancy
5 out of 5
by A verified traveler

Good and Reliable

Posted Dec 3, 2016 on Hotels
Would have liked a hot tub, but that is a small point. Good breakfast and good service.
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Thank you for the great comments. We hope to see you again soon.
2 out of 5
by A verified traveler from US

Excellent housekeeping

Posted Nov 28, 2016
Overflow toilet and a running water all day and night in the bathtub.
Comment from Hotel Management
Nov 28, 2016 by Nancy, Hotel Management
Dear Manuelita, Thank you for letting us know so we can fix this issue. We hope you will return again and thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from amarillo,tx

one of the queen beds

Posted Nov 21, 2016
Pros: hotel staff was great... breakfast was great. I had stayed here before
Cons: obviously the hairy sheet situation
Location: close to friends
one of the queen beds in our room had black hairs in it in at least 4 places and one of them was under the sheet and could be seen between the sheet and the mattress cover... it was at least 3 inches long
Comment from Hotel Management
Nov 23, 2016 by Nancy, Hotel Management
Hi Beth, Thank you for taking the time to write a review. Please know it is not our usual standard to have any hair left in the room. We will use your comments to further our staff training. I hope you will give us another chance to show our improvements in the future.
1 out of 5
by A verified traveler from US

Posted Nov 13, 2016
Run down motel needs a lot maintenance. Our room was not up to Hamton Inn quality. Will not stay there again.
Comment from Hotel Management
Nov 23, 2016 by Nancy, Hotel Management
Dear Mark, We are sorry we fell short of your expectations. We hope you will give us another chance in the future to show you are improvements. We will also be going through a complete renovation next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from Caloundra QLD

Great stay at Fort Worth

Posted Nov 8, 2016 on Lastminute
Pros: Staff and large room
Cons: No restaurant or bar
Location: TMS ( Texas Motor Speedway ).
Great location for the NASCAR event at TMS. Good amenities and helpful staff.
Comment from Hotel Management
Nov 23, 2016 by Nancy, Hotel Management
Hi Andy, Thank you for staying with us. We hope to see you again for your next stay.
3 out of 5
by A verified traveler

Quiet area, away from downtown

Posted Nov 5, 2016 on Orbitz
Pros: I liked that you could jump right on and off the north freeway, easy access to the interstate. The hotel appeared very nice on the outside.
Cons: No food places or things to do if your out of town, very secluded area. Boring unless you rented a car. Sub par customer service
Location: There's really nothing nearby but the alliance airport (commercial) one gas station, a Wendy's and a Subway across the freeway.
This hotel was just okay. When we first walked in, the receptionist was hiding in the corner where they didn't notice we were even there for several minutes. The employee seemed annoyed that we had interrupted whatever they were doing. The cleaning crew completely turned off the cooler while we were gone and we came back to a very warm room at night. The toilet was extremely loud and you could hear a loud rush of water about every 10-15 mins from the bathroom which was annoying and hard to sleep through. The water pressure and temperature were awful. It was either too hot or too cold, no warm water for some reason. My 10 year old almost burned her legs because the water got so hot. The breakfast options were okay but there wasn't very many places to sit in the lobby.
Comment from Hotel Management
Nov 7, 2016 by Nancy, Hotel Management
Thank you for letting us know about your concerns from your stay. It is great feedback so we can fix the issues so it does not occur again to any of our valued guests.