Outdoor pool, sun loungers

Reviews of Hampton Inn & Suites Trophy Club - Fort Worth North

2.5 out of 5
Hampton Inn & Suites Trophy Club - Fort Worth North
525 Plaza Drive, Trophy Club, Roanoke, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 550 out of 763 reviews" "
Rating 8 - Good. 165 out of 763 reviews" "
Rating 6 - Okay. 33 out of 763 reviews" "
Rating 4 - Poor. 6 out of 763 reviews" "
Rating 2 - Terrible. 9 out of 763 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with easy access to major roadway. Not far from Texas motor speedway either.
Stayed 2 nights in Apr 2024
Response from Kenna R on Apr 16, 2024
Thank you for sharing your feedback with us. We were so happy to hear your experience was enjoyable and hope to see you next time especially there’s another event at Texas motor Speedway. We hope you had a blast!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Jeff F. on Apr 15, 2024
Thank you for the wonderful review! I hope you'll stay with us the next time you're in town.

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Courtesy
Stayed 1 night in Apr 2024
Response from Kenna on Apr 10, 2024
Thank you for sharing your feedback with us! We hope you had a wonderful stay and look forward to your return!

10/10 Excellent

Stacy, College Station

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, bed was very comfortable. Lots of amenities!
Stayed 2 nights in Mar 2024
Response from Jason on Mar 18, 2024
Thank you so much for taking the time to tell us how you feel. I am glad to see you enjoyed your stay and I hope we see you again. Thanks again for everything!

10/10 Excellent

Ronnie, Fort Worth

Happy, comfortable experience.
Stayed 2 nights in Mar 2024
Response from Jason on Mar 12, 2024
Thank you so much for telling us about your stay! I am so happy you and a good one! Hopefully we will see you again next time you are in the area! Thanks again for everything!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason on Jan 6, 2024
Thank you so much for the great score! I am so glad to see you enjoyed your stay! I hope this means we will see you again!

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Jason on Dec 25, 2023
Thank you so much for the feedback! I am so glad you enjoyed your stay and I hope we see you again. Happy Holidays!

6/10 Okay

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had an issue with a loud humming our whole stay. After the first night we told the front desk. It was never resolved. It kept us up at night.
Stayed 3 nights in Nov 2023
Response from Jason on Nov 29, 2023
I am so sorry to see that you didn't have the best stay with us. I am very curious to know what desk agent you reported the problem to. I believe I was the one who checked you in. I only wish I had known so I could have moved you to a more comfortable room. We understand the importance of a good nights sleep and I am sorry to see you didn't get one. I hope this doesn't deter you from staying with us again. I would really love the opportunity to make things right. Nonetheless I appreciate your feedback. I hope you and your family have a good Holiday Season. Thanks again foir everything.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was smooth and easy. Room was perfect for remote work. It was nice having a few bottles of water upon arrival.
Stayed 1 night in Nov 2023
Response from Jason on Nov 18, 2023
Thank you so much for the awesome score! I love seeing that you enjoyed your stay. I can only hope this means we will be seeing you again next time you are in the area. Thanks again for everything!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nicely priced
Stayed 1 night in Nov 2023
Response from Jason on Nov 13, 2023
Thank you so much for the feedback! I am so happy you enjoyed your stay an can only hope this means we will see you again!

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jason on Nov 2, 2023
Thank you so much for taking the time to complete our survey. I am happy to see you enjoyed your stay and I hope we see you again!

10/10 Excellent

Linda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean👍
Stayed 1 night in Oct 2023
Response from Jason on Nov 2, 2023
Thank you so much for your kind words! I am so happy to see you enjoyed your stay. Thanks again for everything!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a couple of times and place always clean. We had an issue with thermostat not working in our room but they moved us to room next door with no hassle.
Stayed 1 night in Oct 2023
Response from Jason on Oct 21, 2023
Thank you so much for taking the time to tell us how your stay went. I am so glad to hear we were able to get you taken care of. Thank you again for everything and we hope to see you again!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful, quite
Stayed 1 night in Oct 2023
Response from Jason on Oct 17, 2023
Thank you so much for taking the time to complete our survey! I am very happy to see you enjoyed your stay. Hopefully we will see you again next time you are in the area.

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very clean and comfortable. Easy parking. Great location. Good breakfast.
Stayed 2 nights in Oct 2023
Response from Jason on Oct 17, 2023
Thank you so much for your kind words! I am happy to see you enjoyed your stay and I hope we see you again!

10/10 Excellent

Amy

Stayed 1 night in Oct 2023
Response from Jason on Nov 5, 2023
Thank you so much for taking the time to complete our survey! I am happy to see you enjoyed your time with us and we hope to see you again. Thanks again for everything!

6/10 Okay

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice Hampton Inn, nice area between the airport and racetrack, the breakfast was terrible, no one to refill anything, no bread, no waffle mix, no bacon, and no orange juice, lots of people wanting to eat but nothing ever was refilled, and we paid a premium to stay there on a race weekend. Great area though, close to Graoevine and Dallas
Stayed 3 nights in Sep 2023
Response from Jeff on Oct 7, 2023
I'm sorry your experience with our breakfast was subpar. It is not our normal. We were experiencing staffing issued at the time, and I hope you'll come back and allow us to show you what we strive to hit every time.

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay, again! So quiet and clean! Bed was comfortable and had hot water in the shower. Awesome price!
Stayed 1 night in Sep 2023
Response from Jeff on Oct 7, 2023
I'm so glad you enjoyed your stay with us!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jeff on Oct 7, 2023
Thank you for the wonderful review! I hope you stay with us the next time you're in town.

10/10 Excellent

norma, Edinburg

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff & stay as always.
Stayed 1 night in Sep 2023
Response from Kenna on Sep 12, 2023
Thank you for the awesome review! We hope you had a great stay and hope to welcome you back again soon!

10/10 Excellent

Jonathan

Stayed 1 night in Sep 2023
Response from Jeff on Oct 7, 2023
Thank you for the fantastic review!

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, staff, room, clean.
Stayed 2 nights in Jul 2023
Response from Jeff on Jul 28, 2023
Thank you for the fantastic review!

10/10 Excellent

Julie

Stayed 2 nights in Jul 2023
Response from Jeff on Jul 28, 2023
Thank you for the wonderful review and I hope you'll stay with us the next time you're in town!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, new
Stayed 3 nights in Jul 2023
Response from Jason on Jul 12, 2023
Thank you for tanking the time to give us some feedback! I hope this means we will be seeing you again in the future. Thanks again for everything!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you'd expect from a Hampton Inn & Suites. This location is in a nicer part of the Dallas area. There is a good restaurant and place to get beers across the street. There's a BBQ place in the same parking lot, as well.
Stayed 1 night in Jul 2023
Response from Jason on Jul 10, 2023
Thank you so much for taking the time to tell us how your stay went. I am so happy to see you had a good stay with us. Thank you for the great review and info!

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiewit Trip
As this was my second trip to Westlake, TX and the stay at Hampton Inn was again a great experience
Stayed 2 nights in Jul 2023
Response from Jason on Jul 9, 2023
Thank you so much for taking the time to tell us how your stay went.. I am so happy to see you had another great stay with us. I can only hope this means we will be seeing you again. Thanks again for everything!

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place near shopping and places to eat. My only complant is the pool and pool area could have been a little cleaner. Tables in pool are needed to be cleaned and chairs in the pool patio had bird droppings on them. Pool need to have leaves etc scooped out.
Stayed 6 nights in Jun 2023
Response from JF on Jul 7, 2023
Thank you for the fantastic review! I'm so glad you enjoyed your stay with us and I truly appreciate the feedback on our pool area! I will work with our teams here to ensure everything out there looks as great as I know it can.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jeff on Jul 3, 2023
Thank you for the fantastic review!!

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Good stay :)
Stayed 2 nights in May 2023
Response from Jason on Jun 10, 2023
I am so glad to see you had a good stay! I hope this means we will be seeing you again. Thanks again for everything!

2/10 Terrible

Eldon

Stayed 1 night in May 2023
Response from Manager on Jun 18, 2023
Thank you for staying with us! I sincerely apologize we did not exceed your expectations and wish we could have! If you should wish to return, we hope you would consider staying with us again!

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kiewit
I was on a business trip and brought my older sister with me for a get away from the reality of her life. On a business level I was very happy. On a personnel level I could not be happier, the staff was so sweet to my sister. I thank you on her behalf for a restful time away.
Stayed 2 nights in May 2023
Response from Jason on May 26, 2023
Thank you so much for your kind words! You and your sister were great! We really enjoyed having you here and are so happy to hear that you had such a great stay with us. We look forward to seeing you again next time you are in the area.

2/10 Terrible

IMOGENE

Traveled with family
Could not turn off faucet in tub called office several times and no answer . Turned down some with foot.but not off.I am 95 staying with daughter.Too hard to move to another room. Would like to come back in July but now don’t know about Hampton.
Stayed 2 nights in May 2023
Response from Manager on May 17, 2023
Hello! Thank you for sharing your feedback with us! I sincerely apologize we were unable to assist with resolving the issue experienced and will be sure to address this with our team. Your experience is important to us and we will do better. We hope to welcome you back soon!

8/10 Good

Basiliso

Stayed 2 nights in May 2023
Response from Kenna on May 17, 2023
Thank you for sharing your feedback with us! We hope you had a great visit and hope to welcome you back again soon!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, friendly staff and good breakfast. Nice pool area. Beds were very hard. Probably the one drawback was the room was never serviced. We had to ask for towels and bath gel.
Stayed 2 nights in May 2023
Response from Manager on May 17, 2023
Thank you for staying with us! We appreciate your feedback and will utilize it towards improving our services. If you should return to the Trophy Club area, we hope to have the pleasure of seeing you again!

10/10 Excellent

Azhar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from HWW on May 3, 2023
Thank you so much for the great score! I am so happy you enjoyed your stay, hopefully we will see you again in the future.

10/10 Excellent

william, amarillo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility. Courteous staff
Stayed 1 night in Apr 2023
Response from Jason on Apr 17, 2023
Thank you so much for the great score! I am so happy you enjoyed your stay, hopefully we will see you again in the future.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front desk staff
Stayed 1 night in Apr 2023
Response from Jason on Apr 10, 2023
Thank you so much for your generous score! We really appreciate your feedback!

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Had to change to this hotel due to heat being out at other facility. All was very smooth and hotel was very clean and staff friendly.
Stayed 1 night in Mar 2023
Response from Jason on Mar 24, 2023
Thank you so much! We enjoyed having you! Hopefully we will see you again in the future.

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2023
Response from Jason on Apr 10, 2023
Thank you so much for taking the time to complete our survey. I am very happy to see you have a positive stay with us.

2/10 Terrible

Joseph

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Bed bugs don’t book
Bed bugs.. my kids and we’re bit by these monsters and basically the hotel manager wanted to do nothing about it… very disappointed… had to throw away 300$ worth of luggage… a week later my kids are still scratching… however Hotel.com refunded my stay but the hotel did nothing
Stayed 4 nights in Mar 2023
Response from Management on Mar 19, 2023
Hi Joseph,Thank you for sharing your feedback with us. I sincerely apologize your stay was not as expected and that we could not exceed expectations. Hotel.com refunded your prepaid stay by our request to ensure your concerns were addressed. We did our best to handle the situation as we do not experience this often. This is not a reflection of our normal, and we were provided training on how to best handle the situation as it was unforeseen and not a common issue at our business. We regret that we did not exceed expectations and wish we could have provided a hassle free stay. Thank you for allowing us to make this right prior to departure, and for speaking with me.

10/10 Excellent

Johnna

Stayed 1 night in Mar 2023
Response from Kenna on Mar 19, 2023
Woohoo 10 out of 10! Thank you! We are happy to hear you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Casey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Jason on Apr 17, 2023
Thank you so much for taking the time to give us such a great score. We are so happy you enjoyed your stay!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Kenna on Mar 19, 2023
Thank you for sharing your experience with us! We hope you had an awesome stay and hope to welcome you back again soon!

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jason on Feb 25, 2023
Thank you so much for giving us such a good score! We really appreciate it!

10/10 Excellent

Christopher

Stayed 3 nights in Feb 2023
Response from Kenna on Mar 19, 2023
Thank you for sharing your experience with us! We are so happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and breakfasts were good. Ali at the front desk was super friendly and very accommodating. Her winning personality made our stay very worthwhile.We would stay there again just because of her!
Stayed 3 nights in Feb 2023
Response from Jason on Feb 19, 2023
Thank you so much for your kind words! We are so glad you enjoyed your stay. Ally is a really great agent, I will be sure to pass this along to her. Thank you so much!

10/10 Excellent

Estela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es exelente nos quedamos de emergencia por la tormenta de hielo que congeló los caminos y el personal del hotel fueron muy amables y nos alludar on en todo momento
Stayed 1 night in Jan 2023
Response from Jeff F. on Feb 2, 2023
I'm SO GLAD we were able to make you comfortable during the winter weather. I hope you had a safe trip back home and a wonderful start to February!

10/10 Excellent

Emma

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, the room was clean, breakfast was included, the room had ample space, and the employees were very nice and gave good recommendations. The place was centrally located near everything we wanted to do. There was a restaurant within walking distance. There is an outlet mall within a few miles. There is also hiking trails by the lake in less than a 2 minute drive. Very safe location as well. If you drink, there is a wine place right in front of the hotel and a bar at the hotel next door, both are easily walkable too.
Stayed 3 nights in Jan 2023
Response from Jason on Jan 26, 2023
What a great review! Thank you for such an amazing shoutout Emma!! I do have to give H&G SPLY their kudos though, they are amazing and never let me down when I send our guests over there. I couldn't be more happy that everything worked out the way it did for you. We definitely look forward to seeing you in the future!

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and clean room
Stayed 1 night in Jan 2023
Response from Jason on Jan 26, 2023
Thank you for taking the time to let the world know how clean and quiet our property is. When you factor in the TCPD being right across the street it makes a recipe for a worry free, relaxing break from all the chaos in the world. We are so glad you enjoyed our time with us, cant wait to see you again!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jason on Jan 19, 2023
Thanks for taking the time to give us a 10 out of 10 George! We really appreciate that! hopefully this means we will be seeing you again in the future.