Ratings based on 639 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Nice staff is excellent very attentive enjoyed my stay
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Montreal, QC

not the kind of area where you walk alone at night

Posted Feb 14, 2017
Pros: the breakfast was surprisingly good.
Cons: the gym was not well equipped.
Location: do not walk alone at night in this area.
the area was not the safest, but the hotel itself was ok. Close to the convention center ($5.50 in an Uber)
Comment from Hotel Management
Feb 20, 2017 by Hotel GM, Hotel Management
Glad to hear you enjoyed the breakfast. We will be getting all new equipment in our gym soon, but if you have specific comments on what you would like to see, please let us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, clean and friendly

Posted Jan 30, 2017
Pros: Clean and close
Cons: Can't think of anything
Location: Ft Worth stock show
In Ft Worth for the stock show, Hotel was clean and comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa

Hotel in SW Ft. Worth

Posted Jan 24, 2017
Pros: Rooms were clean and comfortable.
Cons: The parking needs to improve.
Location: Lots of things to do since downtown Ft. Worth and the Stockyards are so close.
Hotel staff and hotel itself were excellent. I was very disappointed in the parking. I didn't like having to park across the street.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2017
Nice place and helpful staff ! I would recommend it to others. Good! Good! Good!Good!Good!Good!
Comment from Hotel Management
Jan 14, 2017 by Hotel GM, Hotel Management
Thanks so much for your kind review! We appreciate you taking the time!
3 out of 5
by A verified traveler

Posted Jan 8, 2017
It was ok but wasn't impressed. One last was night but morning crew were rude and they didn't tell us anything about the end time if breakfast and missed it by literally 6 minutes. Not even coffee was left out
Comment from Hotel Management
Jan 14, 2017 by cat.carroll@hieftworth.com, Hotel Management
I'm so sorry to hear this. It certainly isn't the experience you should of had with us. We hope you give us another opportunity to get it right.
5 out of 5
Recommended
for Everyone
by A verified traveler from MORGAN TX

DOWNTOWN FT.WORTH TX AT SUNDANCE SQUARE

Posted Jan 6, 2017
Pros: FRIENDLINESS AND OFFER TO HELP YOU BEFORE YOU EVEN ASKED PLUS PLUS THE SHUTTLE THEY PROVIDE FOR YOU WAS FREE AND FAST AND MR. K WAS SO FUN TO TALK TO.
Cons: GIVE ME A FREE NITE FOR MY 50TH WEDDING ANNIVESARY IN JUNE OF TIHIS YEAR. I WOULD ONLY WANT TO STAY THERE. HOT TUB AND POOL INDOORS. HOT CHOC IN HALL
Location: DOWNTOWN AND ENDLESS PLUS TAKE THE SHUTTLE AT YOUR TIME TO GO AND CALL WHEN TO GET BACK
BESTEST TO A CRUISES AND I LOVE THEM . NO COMPLAINTS . GREAT FULL BREAKFAST, HOT COCO COM[P AT NITE, FREE SHUTTLE ON YOUR SCHEDULES. AND LESS THAN 10 MIN OFF AND GONE. VENDING ON EACH HALL. KUOKA COFFEE IN ROOM . I WILL BE BACK AND SOONER IF THEY WANT TO COMP ME NEXT TIME AS MY BD IS JAN 14 AND MY 50TH ANNIVERSARY IS IN JUNE , SO SEE WHY NOT ???? THANKS TO ALL AND BEST OF A NEW YEAR TO OUR NATION AND UNITIY.
Comment from Hotel Management
Jan 14, 2017 by Hotel GM, Hotel Management
We love that you loved your stay with us Brenda! I'm just now seeing this so Happy Birthday and we hope to see you in June!
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Central to Downtown Ft Worth.

Posted Dec 8, 2016
Pros: Handicapped parking close to door.
Cons: Nothing of note.
Location: Close to the Brik wedding & event venue.
Painless check in. Free wifi. Free shuttle within 3 miles of hotel. Handicapped parking under hotel. Cold AC quiet rooms and very clean. Delicious free breakfast buffet. Hot foods.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Location to the Museums and Downtown

Posted Nov 29, 2016
Pros: Shuttle van
Cons: Service
Location: Sundance Square, Kimball Art Museum nearby
We enjoyed the location and loved the shuttle van that took us anywhere within 3 miles of the hotel. The Saturday-Sunday staff was minimal and our room did not get cleaned on Sunday, even though we asked that it would be. The maid did not understand English. Front desk was not staffed on Sunday when I called and kept calling until I finally reached someone to pick me up in the van. Although built in the 1960s, the hotel was well maintained and clean, and when I could reach a staff person, he or she was very friendly and eager to please. The rate on the weekend after Thanksgiving was great.
Comment from Hotel Management
Nov 30, 2016 by Hotel GM, Hotel Management
Glad you enjoyed our location and van service. We apologize that we did not meet your request on Sunday. I assure you we will look into this and review with the Department Managers. The building was build in the 60's, and was designed retro-mod design. Thank you for staying with us!
3 out of 5
by A verified traveler from Texas

Extra charges

Posted Nov 28, 2016
We went to check in and they charged us 12 for parking. It was an optional fee and since we were downtown I didn't mind. Then they charged us an extra 15 dollars for an incidental fee. No refundable. I told the woman I've never heard of that and she said since we booked through a 3rd party. I've always booked through Expedia. Never has this problem.
Comment from Hotel Management
Nov 30, 2016 by Hotel GM, Hotel Management
Caitlin, We do have a parking fee, but the $15 is just an incidental authorization upon check-in for each day that you stay. If not used for long distance calls, Sundry purchases etc., the authorized funds return to your account. This is a standard practice for all hotels though each hotel varies in the incidental amount. Please feel free to call if this does not make sense.