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Reviews of Hyatt Place Fort Worth/Hurst

3 out of 5
Hyatt Place Fort Worth/Hurst
1601 Hurst Town Center Dr, Hurst, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 531 out of 1000 reviews" "
Rating 8 - Good. 233 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Marcelo

Traveled with family
Beds poor lighting in the hallway
Stayed 1 night in Apr 2024

8/10 Good

Juan

Traveled with group, Business traveler
Liked: Cleanliness
liked the location of property. pool was closed which was a bummer
Stayed 4 nights in Apr 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Glad location great hotel
Stayed 1 night in Apr 2024
Response from Hyatt Place Fort Worth/Hurst Team on Apr 20, 2024
Thank you for the positive rating and feedback, we hope to see you again in the future!

6/10 Okay

Sindy

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Hyatt Place Fort Worth/Hurst Team on Apr 18, 2024
Thank you for the rating, we hope to see you again in the future!

4/10 Poor

Sheri House

Liked: Staff & service
Disliked: Cleanliness
The breakfast bar every morning was understaffed and ran out of food every morning. Trash everywhere, no creamer, etc. I love Htatt Place but this breakfast was the worst I've ever had with this Hotel chain. Kind of a drag to start your day that way each day...
Stayed 2 nights in Apr 2024
Response from Hyatt Place Fort Worth/Hurst Team on Apr 14, 2024
Thank you for the review and feedback, we apologize for the issues during breakfast. As we speak we are working with our delivery company to keep our kitchen in stock, this came down to a mistake on our end, which we apologize for profusely. I will also be speaking with management to increase staffing during breakfast. We hope to see you again in the future!

2/10 Terrible

Click votes.stipatunrechong.ml Go

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I will never stay here again. Issues: 1: I called to advise a employee that we will be arriving late. He said no problem at all just go to the front desk. Upon check out, we were charged over one hundred dollars for late check in yet this is not mentioned anywhere neither at check in or from employee nor on their site anywhere 2: when checking in they kept charging me more than what Expedia stated. By hundreds, not a few dollars. 3: they charge your card without advising they will. They stated we would be charged JUST incidentals yet they continuously tried charging us the full amount which was still different than what Expedia said. 4: when we checked in, the person who checked us in tried giving us the key to a used room!!! And then went downstairs to then give us the correct room. 5: twenty bucks for 4 waters and 2 Gatorades is a ripoff.
Stayed 3 nights in Apr 2024
Response from Hyatt Place Fort Worth/Hurst Team on Apr 12, 2024
We apologize for the issues with your stay. The issues with billing came down to the routing being improperly set up, and the computer running it when the day is turned over, and we take full responsibility for this error. The no show fee was never charged, however; that just appears on the bill automatically when a guest checks in after the day is turned, this was adjusted off already. Once again, we apologize for the inconveniences that occurred during your stay. We hope you will stay again with us and see this stay as the exception rather than the rule.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with friendly staff! Will stay here again. The elevator door is slow to open, but you can use this time to work on your patience.
Stayed 1 night in Apr 2024
Response from Hyatt Place Fort Worth/Hurst Team on Apr 12, 2024
Thank you for the positive feedback and review! We're happy to hear you were pleased with your stay, and that our staff was accommodating. We hope to see you again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hyatt Place Fort Worth/Hurst Team on Apr 12, 2024
Thank you for the positive review! We hope to see you again in the future!

4/10 Poor

Marsha

Traveled with family
This property was disappointing. There was no hot water, the pool was broken and out of service, no microwave, some of the lights in our room didn’t work, a huge massive red stain in front of the couch, and the mirror was broken.
Stayed 1 night in Apr 2024
Response from Hyatt Place Fort Worth/Hurst Team on Apr 10, 2024
Thank you for the feedback, I apologize for the issues with your stay, I'll be sure to pass these issues along to maintenance, as it's clear improvements need to be made. We hope to see you again in the future!

6/10 Okay

Hal

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel would have been a lot better had there had been a microwave in the room. Also, the bed in the room was lumpy.
Stayed 2 nights in Mar 2024
Response from Hyatt Place Fort Worth/Hurst Team on Apr 5, 2024
Thank you for the feedback. I apologize for the issues with your bed during your stay, I'm going to follow up with maintenance to prevent further issues. I'll be sure to pass along your comments regarding microwaves in the room, although we moved away from that since the Covid-19 Pandemic. We hope to see you again in the future!

10/10 Excellent

Lakynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice stay! Everything was very clean, beds were very comfy, and room was spacious enough for my 2 year old and 5 year old to have room to roam around and not feel cramped! Everyone was very friendly as well! Only critique is the shower curtain was on a u shaped rod so it didn’t stay closed well and the floor ended up wet every shower but that was manageable. Overall we had a wonderful stay and would definitely stay again!
Stayed 3 nights in Mar 2024
Response from Hyatt Place Fort Worth/Hurst Team on Apr 3, 2024
Thank you for the positive review and feedback! We're happy you enjoyed your room, I'll be sure to mention the shower curtain rod to my management to see how we could improve on that. We hope to see you again in the future!

4/10 Poor

Tracey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older rooms. Towel service was every 2 days. They did not touch the bedding for over 3 days. Definitely a 2 star
Stayed 3 nights in Mar 2024
Response from Hyatt Place Fort Worth/Hurst Team on Mar 27, 2024
Thank you for the feedback! We apologize for the disappointment with our stayover service. If you had read the welcome letter available upon check-in you would have noted the bullet point stating that our housekeeping service is by default every other day, and sheet changes are every 4 days. I will be sure to pass along your feedback to management, however. We hope to see you again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Hyatt Place Fort Worth/Hurst Team on Mar 23, 2024
Thank you for the positive rating and feedback! We're happy to hear you enjoyed your stay. We hope to see you again in the future!

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location. The air conditioner in my room made a noise that sounded like a semi truck was driving through the room.
Stayed 1 night in Mar 2024
Response from Hyatt Place Fort Worth/Hurst Team on Mar 14, 2024
Thank you for the review and feedback! I apologize for the issues with your air conditioner, I'll pass along your room number to my engineer so we can fix that and prevent any further issues. We hope to see you again in the future!

6/10 Okay

Yunieski

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t ready at 3pm, after flying in from a long trip and we didn’t have a room to relax. They gave us the room at 5pm.
Stayed 1 night in Mar 2024
Response from Hyatt Place Fort Worth/Hurst Team on Mar 10, 2024
Thank you for the rating and feedback! We apologize about the delays during the check-in process. I'll be passing this along to housekeeping management to see where improvements could be made. We hope to see you again in the future!

8/10 Good

DAVID

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wish the pool was 24, Tv wasn't all that great no real great cable options either. Bed wasn't too comfortable either. There isnt anything too do in that area either. No bars or clubs within walking distance.
Stayed 3 nights in Aug 2023
Response from Hyatt Place Fort Worth/Hurst Team on Mar 6, 2024
Thank you for the positive rating and feedback! I'll pass along your comments regarding our pool times and TV channel variety to management to see if we can make any improvements. I'm sorry to hear the bed wasn't as comfortable as you'd like it; I'll also pass this along to engineering to investigate. We hope to see you again in the future!

8/10 Good

Bernadette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Only one elevator was working and that was nerve wracking because it dropped before it moves off
Stayed 2 nights in Feb 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 22, 2024
Thank you for the positive rating and feedback. Thank you for bringing the elevator issues to our attention, we've had an elevator tech scheduled to prevent any further issues. We hope to see you again in the future!

8/10 Good

Maria, San Antonio

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 15, 2024
Thank you for the positive rating, we hope to see you again in the future!

8/10 Good

Wonita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The area was a great place. The hotel only had 1 elevator working. The bed was very worn in and hard. The hotel staff was rude at check out time. Phone in the room did work either.
Stayed 2 nights in Feb 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 8, 2024
Thank you for the positive rating and feedback, we apologize for the issues during your stay. We hope to see you again in the future!

4/10 Poor

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 7, 2024
Thank you for the feedback, we apologize for the unsatisfactory stay. We hope to see you again in the future!

10/10 Excellent

Izamar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that everyone was nice and very clean
Stayed 2 nights in Jan 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating and feedback! I'm glad my staff was very hospitable during your stay and everything was above board. We hope to see you again in the future!

4/10 Poor

Stacy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed two nights, first night shower was cold. Talked to front desk and they said they are having their boilers worked on.. daughter took shower next afternoon ( Luke warm ) told them that night and said nobody else complained and they are booked so nothing they could do. ( different person working). Took shower that night again not hot. Told front desk at check out and said sorry but you can take a drink for free to compensate me! Wow how generous! Floors in room had brown stains, couch was worn and stained. Phone in room did not work. ( I tried using it to call front desk for water issues and clean towels ) surprise no clean towels for us! Had friends staying in room across the way and their shower didn’t drain..Hey but I got a free soda!
Stayed 2 nights in Jan 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 16, 2024
I apologize for the issues you had during your stay. I also apologize for the unsatisfactory compensation for the issues; normally we would have comped off room charges for issues as severe as this, this was a miscommunication between front desk and management. Once again, I apologize. We hope to see you again in the near future.

10/10 Excellent

Leslie Ann

Traveled with family and small children
The breakfast offered is very good.
Stayed 4 nights in Jan 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating and feedback, I'm glad to hear you enjoyed the complimentary breakfast! I'll be sure to send compliments to our cooking team. We hope to see you again in the future!

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful hotel
A beautiful hotel it was very clean. Our problem is we had two rooms. One room perfect. Our room the bathroom door would not close. There was water standing in the floor when we checked in. The door was in the water. In our bedroom the ceiling around where the shower up one floor would be was wet and had mold starting. We reported when we checked out and she said she would report to there engineer. Great restaurants in walking distance of hotel.
Stayed 2 nights in Jan 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating and feedback! I apologize for the issues you had during your stay, as they've said, we're passing this along to engineering and housekeeping to prevent further issues. We hope to see you again in the future!

6/10 Okay

Nicole

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the feedback, we apologize for your unsatisfactory stay. We hope to see you again in the future!

6/10 Okay

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Phones in room were out and we switched to another room, due to the ac being broken. Shower was very low pressure in the morning almost just trickling and was like that a few mins. Also only had one elevator working so wait time to go up and down were longer.
Stayed 1 night in Jan 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the feedback, we apologize for the issues you had during your stay. I'll be passing this along to engineering to prevent any further issues. We hope to see you again in the future!

4/10 Poor

Arnold

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For a Hyatt property, I guess I expect that more quality of a room. The air conditioner/heater was very loud and made terrible noises and rattled. The shower curtain plastic liner looks like it had never been changed. It was filthy stain brown with calcium buildup. The faucet to the sink in the living area was not even connected. We would lose water pressure when taking showers made loud, whistling noise, hot water would stop took several temps to get shower working again.
Stayed 3 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the feedback, we apologize for the issues you had during your stay, especially concerning the shower. I'll be passing this along to engineering to prevent any further issues. We hope to see you again in the future!

6/10 Okay

dolapo

This was pretty much just "a place you can rest" kind of experience. So I'd rate it as an average property based on: Decor is a bit dated with the blackout blinds having ripped sections, walls having some faded parts, and no turndown service provided. Breakfast was limited in options to choose from and the elevator was bumpy and slow. The frontdesk staff were polite and helpful though.
Stayed 6 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the feedback, I apologize for the unsatisfactory stay, I'll be sure to pass along your suggestions to management. We hope to see you again in the future!

2/10 Terrible

Alethia

Traveled with family
Disliked: Staff & service, property conditions & facilities
1 of the elevators was out of service during our entire stay, which was around the holidays. Had to move rooms because tv wasn’t working and shower did not give off hot water. The second room had a musty smell.
Response from Hyatt Place Fort Worth/Hurst Team on Feb 16, 2024
We apologize for the issues you had during your stay, and appreciate the feedback; these are issues that we have since worked to fix. We hope to see you again in the near future!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Title
Check-in/Check out staff were great! Room was clean. One elevator was not working. Bed was uncomfortable. Felt like I was sleeping on someone’s couch. It was only night so no big deal.
Stayed 1 night in Jan 2024
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the feedback! I'm glad to hear my staff was hospitable during your stay, but I apologize for the issues regarding your bed and the elevator. I'll be sure to pass this along to engineering to prevent any further issues. We hope to see you again in the future!

6/10 Okay

Tasanta

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the feedback, we apologize for your unsatisfactory stay. We hope to see you again in the future!

8/10 Good

juan carlos

Traveled with family
Liked: Staff & service, amenities
Nice and clean hotel. Good bedrooms. One elevator was not working and the other made noises. The shower stop after a few minutes, like it has a timer to save water. Breakfast was out of food half hour before ending time.
Stayed 4 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating and feedback. I apologize for the issues you had during your stay regarding the elevator, shower, and breakfast. I'll be sure to pass these along to engineering and our breakfast crew to prevent further issues. We hope to see you again in the future!

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating, we hope to see you again in the future!

8/10 Good

Douglas

Stayed 2 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating, we hope to see you again in the future!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating, we hope to see you again in the future!

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Home Away from Home
I came into town for business and stayed at this place. The facilities were fantastic! The staff was friendly, the breakfast was oh so good and the coffee was amazing in the morning. This is a place I would encourage people to come to if they are in the area and need a good place to call home for a day or a while.
Stayed 2 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
We appreciate your positive feedback and glowing review! I'm happy to hear you enjoyed your stay with us, hopefully you can stay at your home away from home in the near future! :)

8/10 Good

Aldo

Stayed 1 night in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating, we hope to see you again in the future!

4/10 Poor

Alana

Stayed 2 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the feedback, we apologize for your unsatisfactory stay. We hope to see you again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night King
One night stay but the hotel was nice and clean. Only problem was the bed, it was not comfortable and very squeaky. Great customer service, everyone was very kind.
Stayed 1 night in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating and the feedback! I apologize for the issues with your bed during your stay, I'll be sure to inform our engineering department to prevent further issues. We hope to see you again!

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean area, staff was helpful and nice. The only thing I would said is what others around me where saying, get better plastic ware to eat breakfast with!
Stayed 1 night in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating and the feedback. I'll be sure to pass along your suggestion to management regarding our plasticware. We hope to see you again!

8/10 Good

Jackie

Stayed 2 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating, we hope to see you again!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick notice stay
The stay was great. The staff is friendly and helpful.
Stayed 1 night in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating and feedback, I'm glad our staff was very hospitable while you stayed with us. We hope to see you again!

6/10 Okay

Juan

Stayed 1 night in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the feedback, we apologize for your unsatisfactory stay. We hope to see you again in the future!

10/10 Excellent

Veronica

Business traveler
Response from Hyatt Place Fort Worth/Hurst Team on Feb 7, 2024
Thank you for the positive feedback, we hope to see you again in the future!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, and the hotel it nice and clean 👌 One of the Elevators was not working, and the other is very slow. I have stayed here before and, would stay again. :)
Stayed 1 night in Dec 2023
Response from Hyatt Place Hurst on Dec 15, 2023
We appreciate the positive feedback, and your patience with the elevators! We hope we'll see you again in the future!

10/10 Excellent

Marta

Stayed 2 nights in Dec 2023
Response from Hyatt Place Hurst on Dec 15, 2023
Thank you for the positive feedback! We hope to see you again in the future.

8/10 Good

Cindy

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Hyatt Place Hurst on Dec 15, 2023
Thank you for the positive feedback! We hope to see you again in the future.

8/10 Good

Valerie

Stayed 3 nights in Dec 2023
Response from Hyatt Place Fort Worth/Hurst Team on Feb 4, 2024
Thank you for the positive rating, we hope to see you again in the future!

10/10 Excellent

Sherrille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nuce hotel. Great breakfast!
Stayed 1 night in Dec 2023
Response from Hyatt Place Hurst on Dec 9, 2023
Thank you for the kind review

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hyatt Place Hurst on Dec 7, 2023
Thank you for the positive feedback! We hope you'll stay with us again in the future.