My first ever poor stay at LaQuinta
Posted Jun 15, 2016 on Hotels
This is the first poor rating I've ever given to LaQuinta. I often choose LaQuinta because of its quality and cleanliness however this visit wasn't a good one and we're leaving our room today. The tub was pulling away from the wall, the toilet lid did not fit the tank therefore it had to be balanced perfectly for fear of it crashing to the floor. The outlets on one wall did not work. We didn't occupy the room until nearly midnight and found one roll of toilet paper had maaaaybe ten little sheets on it and the other roll had less than 1/3 roll left. For a room with FOUR people. Yes, I know, call the front desk. This is what you EXPECT from low rate motels but not LaQuinta! The coffee pot was next to the toilet in the bathroom. The ironing board - yes, I know who can possibly complain about an ironing board? I iron every day and specifically ask for one in our room but this one had a new cover and it didn't fit. It was as smooth as the fur of a poodle and impossible to iron clothes on. Mind you the outlets in the room didn't work (other than those on the lamp) so I had to iron in the bathroom. I understand from time to time hotels need "touch ups" but reduce the price accordingly. I would not pay $112 for this room - I wouldn't pay over $75.
Comment from Hotel Management
Jul 7, 2016
Hello Diane Fourny, I’ve received your review of La Quinta Fort Worth NE Mall. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. We take pride in our property, and will be certain to look into your stay further and do a full inspection on your room to ensure no further issues in the future. Please rest assured that your comments will be shared with the entire team here at our property, and it’s through comments such as yours that we’re able to improve. Thanks again for your time and review, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Best regards,