All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Yuriy,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Hi Leonce,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
Beds were hard s a rock, hall, ways and elevator had a musty smell, room was very clean desk staff was pleasant
debbie
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Debbie,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. And we will surely forward your valuable feedback to our team for improvements. We look forward to sharing another exceptional experience when your adventures bring you back our way.
4/10 Poor
E
Traveled with partner
Apr 15, 2024
Disliked: Amenities
Continental breakfast was poor quality. My computer did not work on their system. Property was a good distance from anything like a store or tourist activities. Left one night early and since I prepaid I got no refund or credit from Expedia.
E
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
4/10 Poor
Lisa
Traveled with family and small children
Apr 14, 2024
Disliked: Cleanliness
Our room was filthy, very dusty . Bath tub had not been scibbed , nor walls cleaned. My little ones were looking out the window and within in minutes broke out in a rash on cheat and back from the dust all around .
Beds not comfortable , sank down near the wall.
Lisa
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Lisa,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
House keep doesn’t come clean they gave me a dirty room with people hair all in the bed
Claressa
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Claressa,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
4/10 Poor
Barbara
Apr 8, 2024
Barbara
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Hi Barbara,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 Good
Jaakko
Apr 8, 2024
Liked: Cleanliness, staff & service
Jaakko
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Jakko,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
The only issue was there was stains of blood on the blanket. White blanket.
Arely
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 5, 2024
Hi Arely,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
10/10 Excellent
Nicholas
Apr 3, 2024
Nicholas
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Nicholas,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Billy
Apr 1, 2024
Billy
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 23, 2024
Hi Billy,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
10/10 Excellent
Bipin
Mar 29, 2024
Bipin
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 18, 2024
Hi Bipin,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Hi Thomas,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
4/10 Poor
Amanda
Mar 22, 2024
Disliked: Cleanliness, staff & service
No me gustó como olía el hotel ni las sábanas
Amanda
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Hi Amanda,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
Lovely room access to outside and pool. Very clean only issue was trash left in trash cans
Stacie
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 20, 2024
Hi Stacie,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
6/10 Okay
Andrea
Mar 18, 2024
Andrea
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 9, 2024
Hi Andrea,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
10/10 Excellent
Christopher Herbert, Houston
Mar 18, 2024
Christopher Herbert
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 9, 2024
Hi Christopher,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
Great hotel for a weekend getaway. Hotel and room were clean and well maintained. Bed was very comfortable.
David
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Hi David,We can't thank you enough for your five-star rating of our hotel. Our team is so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Check in process was bad . New employee needed more help than she was getting. Asked for a shower chair 3 tones and did not get ot until mext morning. But, the security guard who delivered it was nice.
Gwendolyn
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Gwendolyn,We are delighted to know about the pros you have shared with us. However, we apologize for the inconvenience faced by you regarding the rest issues and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.
Hi Monika,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
Homeless in parking lot, front desk worker hard to understand, room had a strong smell possibly marijuana, floor sticky, room felt unclean, bathroom light switch intermittently working, noisy interstate especially on ramp, ac loud, coffee disgusting.
Bed was okay and waffles were good.
Raylene
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Hi Raylene,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Lauren
Mar 15, 2024
Lauren
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 18, 2024
Hi Lauren,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
10/10 Excellent
Levi
Mar 15, 2024
Levi
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 5, 2024
Hi Levi,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Hi Brigitte,Thank you for an excellent 5-star rating and review. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 Okay
Elisa
Mar 13, 2024
Liked: Cleanliness
Elisa
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Hi Elisa,We are glad you had a nice stay with us and we appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
6/10 Okay
Meaghan
Mar 11, 2024
Liked: Cleanliness
Disliked: Staff & service
Meaghan
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Hi Meaghan,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Hi Takory,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
The location was close enough to Stockyards and Billy Bob's and still affordable. By the freeway but i like sleeping to fan noise so it was no bother for me. Staff was fine, just only one person at front desk made it a long check in process. Breakfast was good and the Community Coffee they provided was good too. Beds weren't bad, yes there may be better but not at these prices. I'd stay here again.
Tanya
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Tanya,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
Hi Paul,We appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
10/10 Excellent
Skyler
Mar 3, 2024
Skyler
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Hi Skyler,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Okay
Rixine
Mar 2, 2024
Rixine
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 24, 2024
Hi Rixine,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Excellent
Mary Jo, Golden
Mar 1, 2024
Liked: Cleanliness
Mary Jo
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 4, 2024
Hi Mary,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Our AC went out and Bruce replaced it within a few hours! The staff was very friendly and nice. I enjoyed the continental breakfast
Laine
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
Hi Kody,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 Good
Vladislav, College Station
Feb 19, 2024
Liked: Cleanliness, staff & service
Vladislav
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 20, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Hi Mary,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
Hi Nicole,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Hi Karen,On behalf of our entire staff - It was our pleasure to provide you with such a wonderful experience. We would love to see you back on your next trip to the area!
6/10 Okay
Jacqueline
Feb 6, 2024
Bad smell
Jacqueline
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Feb 7, 2024
Hi Jacqueline,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Hi Allison,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
8/10 Good
Clay
Feb 3, 2024
Liked: Cleanliness, amenities
No problems
Clay
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 4, 2024
Hi Clay,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
Hi Robert,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
10/10 Excellent
John
Feb 1, 2024
Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable. Staff was nice. Area & neighborhood is not the best. Security in parking lot would have made me feel more comfortable. Overall good for my one night stay
John
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 1, 2024
Hi John,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.
I booked a room here for my 20 year old daughter (in her name) and prepaid, i was a little worried they were going to give her a hard time being young and checking in with her card/ID. It was a smooth check in and they were so kind to her! Room was VERY Clean and nice and large. We will definitely book again should she be back in that area. Thank you to the staff for making it so easy!
Kimberly
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Hi Kimberly,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
Dirty, missing hardware, bathtub had been resurfaced poorly. Weekly or longterm stay customers. Over priced for condition
Michelle
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 28, 2024
Hi Michelle,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Tub was being renovated unable to shower, staff lied and advised all room tubs were in process of being repaired. After instructing front desk advising house keeping wasn’t needed due to confidential work info but yet housekeeper entered. Dirty towels with hair
Karla
Stayed 4 nights in Jan 2024
Response from Sophia CSR on Jan 28, 2024
Hi Karla,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
8/10 Good
Elizabeth
Traveled with family
Jan 26, 2024
Liked: Cleanliness, staff & service, room comfort
Elizabeth
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 28, 2024
Hi Elizabeth,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
10/10 Excellent
Reina Isabel
Traveled with family and small children, Business traveler
Hotel is clean, my room was very clean. My only issue is that washer and dryer didn’t work properly I couldn’t do my laundry, and the heater was to hot 72, overall i would recommend this hotel, breakfast was excellent too. Thanks la Quinta, thank you to the cleaning ladies they do a great job.
Reina Isabel
Response from Sophia CSR on Jan 23, 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.