Free daily buffet breakfast

Reviews of Sonesta ES Suites Fort Worth Fossil Creek

3 out of 5
Sonesta ES Suites Fort Worth Fossil Creek
5801 Sandshell Dr, Fort Worth, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 260 out of 438 reviews" "
Rating 8 - Good. 108 out of 438 reviews" "
Rating 6 - Okay. 25 out of 438 reviews" "
Rating 4 - Poor. 22 out of 438 reviews" "
Rating 2 - Terrible. 23 out of 438 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Matthew, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and sharing your experience. It's wonderful to know that you enjoyed our serene surroundings and spotless facilities. Looking forward to welcoming you back for an even more amazing stay!

2/10 Terrible

Adriana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Adriana, it's disheartening to learn that your stay did not meet your expectations. While there aren't any specific details to address, please know that feedback such as yours is crucial in allowing us to recognize areas where improvement may be needed. We truly hope for an opportunity to make your next stay better than the last one.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 13, 2024
Thank you for the 4-star rating, Michael!We are delighted to see that you had a wonderful time at Sonesta ES Suites Fort Worth Fossil Creek. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfy beds, nice simple breakfast. Not far from Stockyards. They weren't servicing rooms during our stay but wasn't too much of an issue.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Kirsty, thank you for your comments about your experience at Sonesta ES Suites Fort Worth Fossil Creek. We're glad you appreciated our clean environment, comfortable beds and enjoyable breakfast. We also noted your remark regarding room service during your stay, we assure you it was done to respect certain safety measures. We look forward to hosting you again soon.

6/10 Okay

Baiyina, Durham

Traveled with family
The property did not meet my expectations for a hotel suite. The room was dated, poor lighting, and mediocre food service. I would not choose the location or hotel again.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Baiyina, we appreciate your feedback. It's regrettable to hear that certain aspects did not meet your expectations, such as the decor, illumination, and dining options. Although the experience was not optimal for you this time, we continually strive to improve and appreciate your insights to help us do so. We always aim to offer a more pleasing experience, should you decide to visit again in the future.

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities
Windows on outside extremely dirty....pure dirt. Breakfast and room overall very good.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Steven, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and taking the time to provide feedback. It's delightful to hear that you had positive experiences with both the breakfast and your room. Your observation about exterior cleanliness is noted, and we want to assure you that our maintenance team is always striving to keep every aspect of our establishment at its best. We hope to have the opportunity to welcome you back in the near future.

2/10 Terrible

Linda

Liked: Cleanliness
Disliked: Staff & service
Response from Customer Service on Feb 29, 2024
Linda, it's saddening to learn about your less-than-satisfactory experience. We aim to provide top-notch experiences for all our guests, and it seems we may have fallen short during your stay. Is there specific feedback you could share to help us improve? Our team is committed to ensuring better experiences for all future stays.

10/10 Excellent

Jane

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a really relaxed vibe. I always felt safe and comfortable and all my needs met, without any intrusive or uptight restrictions.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Jane, it's fantastic to hear that you appreciated the warm, relaxing atmosphere of Sonesta ES Suites Fort Worth Fossil Creek. We're delighted that you felt safe and at ease during your stay, with all your requirements taken care of seamlessly. We strive to create a comfortable environment for our guests, without imposing unnecessary limitations. Thank you for acknowledging our efforts!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Beautiful refurbished apartment complex I'm guessing. Wonderfully clean & great breakfast options each morning. Safe & secure area. The only complaint i have is the keycards didnt work like they should!! But small price to pay for large room and Great price!!! Will definitely stay here again when visiting the area.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Mary, it's delightful to hear about your recent stay at Sonesta ES Suites Fort Worth Fossil Creek! We're thrilled you appreciated our well-maintained rooms, tasty breakfast offerings, and the safety of the area. We understand that your experience with the keycards wasn't as smooth as expected, and we're looking into ways to streamline this aspect of our service. We're looking forward to welcoming you back during your next visit to the area.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
Thank you for the fantastic rating, Chris!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites Fort Worth Fossil Creek! We can't wait to see you again soon.

4/10 Poor

Rowella

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were very friendly and helpful. Room was spacious. However, breakfast variety wasn't good. Heard knocking sounds as well all through the night.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Rowella, we're glad to hear you found our team members to be friendly and the room to your liking. However, we also note your feedback regarding the variety of our breakfast and understand that noise disturbances during your stay lessened your experience. We're dedicated to enhancing the overall guest experience and your comments will certainly be used towards improvements. Thank you. We look forward to having another chance to better serve you next time.

10/10 Excellent

Rowella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious. Staff are very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Rowella, it's delightful to hear you enjoyed your stay at Sonesta ES Suites Fort Worth Fossil Creek. We are proud of our spacious rooms and the warm, helpful nature of our team members. We look forward to welcoming you back in the future.

8/10 Good

Nyree

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great night sleep
Stayed 5 nights, not offered new towels or coffee refills, no garbage removal had to go ask. Very clean & comfortable and very affordable
Stayed 6 nights in Dec 2023
Response from Customer Service on Dec 22, 2023
Nyree, it's wonderful to hear that you found the Sonesta ES Suites Fort Worth Fossil Creek to be clean, comfortable, and affordable. We sincerely apologize for any discomfort during your stay due to the lack of fresh towels, coffee refills, and garbage removal. We continuously strive to enhance our guest experience and will certainly review housekeeping protocols with our team members to ensure a more seamless stay in the future. We look forward to welcoming you back and providing the high-quality service that you deserve.

10/10 Excellent

Trijena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here it was very clean and quiet the room was spacious. The kitchen had everything that we needed to cook and the staff were friendly and we even got a early check in with no problem. Will stay here again can’t beat the price either.
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Trijena, thank you for sharing your wonderful experience at Sonesta ES Suites Fort Worth Fossil Creek. We're delighted you found our accommodations clean, quiet, and spacious, with well-appointed kitchen amenities. We're also pleased our team members provided you with friendly service, facilitating an early check-in. We eagerly anticipate your return during your next visit. Can't wait to serve you again soon!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 10, 2023
Thank you for the wonderful rating, Craig!It's fantastic you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Recommend
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
William, your recommendation of Sonesta ES Suites Fort Worth Fossil Creek is truly appreciated. We're thrilled to have left a strong, positive impression on you. Thank you for your endorsement and it would be our pleasure to welcome you back anytime.

10/10 Excellent

JOE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is set in buildings - there are several of them. It is fantastic. The check-in was smooth - they did charge me extra for checking in early - we arrived around 11am. The room was fantastic. Clean & spacious. There was no tv remote, so I went to the desk to claim one - the area is equipped with an area to walk the dog. The parking is convenient. I believe there was a charge to self-park as well ($5?) My wife was happy, so I was happy. The elevator was quick - which is also important. Good overall experience. There are some eateries within 2 miles of the hotel...iHop, Texas Roadhouse.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Joe, thank you for sharing your positive experience at the Sonesta ES Suites Fort Worth Fossil Creek. It's pleasing to hear that you appreciated our convenient location, the efficient check-in process, and the cleanliness of your room. We are also glad that our pet-friendly environment was beneficial for you. It's wonderful that you and your wife enjoyed your time with us and we hope to welcome you both back in the future. Remember, nearby eateries are just a bonus to your next visit!

2/10 Terrible

BECKY

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 24, 2023
Becky, it seems your experience at our hotel did not meet your expectations, which we deeply regret. We remain committed to offering exceptional service and we appreciate your feedback. We hope to have the opportunity to serve you better in the future.

4/10 Poor

Hector

Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 7, 2023
Hector, we noticed you left a rating for us on Expedia but didn't provide any specific feedback. We're driven to provide the best experience for our guests and your comments would be valuable in improving our service. We hope you will take a moment to share your thoughts or reach out to us directly for any concerns. We hope to have another chance to serve you better.

10/10 Excellent

Derrek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the firepit and rooms
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Derrek, we're delighted to know you appreciated the firepit and accommodations at Sonesta ES Suites Fort Worth Fossil Creek. It sounds like these features truly enhanced your stay. We can't wait to provide you with another stellar experience in the future.

10/10 Excellent

Oksana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Comfortable and clean room. Great breakfast. Safe location.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 14, 2023
Oksana, thank you for sharing your experience at the Sonesta ES Suites Fort Worth Fossil Creek. We're pleased to hear that you found our rooms comfortable and immaculate, and enjoyed our fulfilling breakfast selection. It's reassuring to know our location contributes to your sense of safety. We appreciate your kind feedback and look forward to welcoming you back in the future.

8/10 Good

Lynette

Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Lynette, it's wonderful to see your high rating for Sonesta ES Suites Fort Worth Fossil Creek. We trust you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

Consuelo, Toms River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Thank you for the fantastic rating, Consuelo!It's outstanding you had such a wonderful experience at Sonesta ES Suites Fort Worth Fossil Creek. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Julye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary Rodriguez on Oct 30, 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Richard, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and for sharing your positive rating. We trust your stay was enjoyable and certainly hope to have the opportunity to serve you again in the future.

10/10 Excellent

Casey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 23, 2023
Thank you for the wonderful rating, Casey!It's excellent you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

PenFed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Thanks for the perfect rating, Penfed!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites Fort Worth Fossil Creek.Have a wonderful day!

10/10 Excellent

Maria

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 17, 2023
Maria, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek. It's a pleasure to know that your experience was positive. We're looking forward to welcoming you back in the future. Safe travels.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the conveniences & comfort
It had every convenience. The only thing to note is how truly sensitive their room keys are. They seem to stop working at the drop of a hat. Also love their breakfast!
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 15, 2023
Bonnie, it's delightful to hear that Sonesta ES Suites Fort Worth Fossil Creek provided you with all the conveniences you needed during your stay. We do aim to provide our guests with everything they might need to make their stay comfortable and enjoyable and it's wonderful to hear that your stay reflected this.We're also thrilled to hear about your positive experience with our breakfast offerings. At Sonesta ES Suites Fort Worth Fossil Creek, we know how important a nourishing and delicious breakfast is in starting the day off right, so it's wonderful to learn that you loved it.Your comment regarding our room keys comes as valuable feedback. We apologize for any issues you experienced with their sensitivity and appreciate you bringing this to our attention. We always strive for seamless guest experiences and will certainly pay special attention to this matter moving forward.Your feedback is greatly appreciated and will be used to enhance our future performance. We hope to have the opportunity to welcome you back on your next trip to Fort Worth.

8/10 Good

Marq

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2023
Response from Customer Service on Oct 7, 2023
Thanks for the 4/5 rating, Marq!We're thrilled you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

PenFed

Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 6, 2023
PenFed, it's wonderful to learn that your experience at Sonesta ES Suites Fort Worth Fossil Creek was excellent. We thank you for choosing our hotel and leaving us a rating. Your satisfaction is important to us, and we'll continue our commitment to providing exceptional service and accommodations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!!
The hotel itself was amazing. Clean, comfortable, with built-in ice machine in fridge. But the staff! Wow. Absolutely amazing. I left a blanket my son gave me as a gift and they were so helpful getting it back to me. Big shout out to Bruce for all of his help. We will definitely be staying here again. Thank you!
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 5, 2023
Greetings, thank you for sharing your experience at Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled to hear you enjoyed your stay and found our suites to be clean, comfortable, and well-equipped with amenities like the built-in ice machine in the fridge.Moreover, our team members are indeed committed to providing exceptional service, and we're delighted to hear how they went above and beyond to help retrieve the treasured blanket your son gifted you. Bruce, in particular, will certainly appreciate the shout-out. Knowing that his efforts made a positive impact on your experience warms our hearts.Thank you for choosing us for your journey. We eagerly look forward to welcoming you back for another wonderful stay at Sonesta ES Suites Fort Worth Fossil Creek.

8/10 Good

Tammy

Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 16, 2023
Thank you for the 4-star rating, Tammy!It's great your time at Sonesta ES Suites Fort Worth Fossil Creek was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from MSR on Sep 19, 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Labor Day 2023
First time in this brand of hotel. Really nice, price was right and the staff was excellent.
Stayed 3 nights in Sep 2023
Response from MSR on Sep 11, 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean nice rooms and quiet all customer service great all good
Stayed 1 night in Sep 2023
Response from MSR on Sep 5, 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MSR on Sep 5, 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Julio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice looking place
Stayed 1 night in Apr 2023
Response from Mary Rodriguez on Aug 24, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Joshua

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I can say I've stayed at, for awhile!
Stayed 3 nights in Aug 2023
Response from Mary Rodriguez on Aug 22, 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MSR on Aug 17, 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Boyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from NN on Aug 14, 2023
Thank you for the outstanding review and also for being our guests. We appreciate you taking the time to share your experience with us.

10/10 Excellent

Garylouie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet and safe
Stayed 4 nights in Jul 2023
Response from MSR on Jul 25, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 Terrible

Gemimah

Business traveler
Liked: Room comfort
Good but careful with calls
Stayed 4 nights in Jul 2023
Response from MSR on Jul 25, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below our expectation regarding the calls. We will address these concerns and your feedback will help us improve for your next visit.

10/10 Excellent

Helen

Stayed 5 nights in Jul 2023
Response from MSR on Jul 25, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay beds were comfortable slept very well
Stayed 1 night in Jul 2023
Response from FW on Jul 17, 2023
Thank you for your feedback.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay for me and my SO! The bed was nice and soft, and the space was lovely. We actually wished we were able to stay longer so we could make use of the amenities!
Stayed 1 night in Jun 2023
Response from FW on Jul 17, 2023
Thank you for your feedback.

10/10 Excellent

Ashley

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was great!! Front desk personnel needs improving…
Stayed 3 nights in Jul 2023
Response from Mary Rodriguez on Jul 10, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Rachel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked this place..Nothing fancy. No hot tub & fancy hotel bar. But clean, safe, convenient. Not too expensive. Staff all great. Don't care gir paying for parking at a place I'm already paying to stay. Don't care for paying $25 to extend checkout one hour either. Overall, nice. Fantastic staff.
Stayed 2 nights in Jun 2023
Response from CR on Jun 30, 2023
Thank you for your feedback as it is very important to us. We will review all your provided information for future uses.

10/10 Excellent

Cathy, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from happy on Jul 3, 2023
Thank you for your feedback we hope to see you again.

10/10 Excellent

raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very suitable and loved the variety of breakfast selections. Housekeeping schedule was a little hard to follow as no up front info was provided but other than that, the place was clean and staff were pleasant and responsive to requests.
Stayed 3 nights in May 2023
Response from MSR on Jun 27, 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!