Ratings based on 340 Verified Reviews

3.7 out of 5
72% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Close to everything. Walking distance to a lot of places
Comment from Hotel Management
Feb 17, 2017 by John, Hotel Management
Thank you for your feedback, and letting us take care of you here at the Sheraton Fort Worth Downtown Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
Only issue I had was there was a used toilet paper roll in the bathroom. It made us wonder if the room was cleaned prior to our arrival.
Comment from Hotel Management
Feb 17, 2017 by John, Hotel Management
Thank You for your feedback. Please accept my apologies where we did not meet your expectations, especially with the paper left in room. I hope you will come back soon and let us make this up to you here at the Sheraton Fort Worth. .
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel friendly staff.

Posted Dec 27, 2016
We stayed for Christmas and the staff were great. The whole family received free Christmas breakfast. We had a great time. I would stay their again.
Comment from Hotel Management
Jan 30, 2017 by john, Hotel Management
Thank You for your great feedback, please come back soon and let us take care of you here at the Sheraton Fort Worth
4 out of 5
Recommended
for Everyone
by A verified traveler from K

Nice hotel. Fairly close to downtown.

Posted Dec 12, 2016
The hotel was very nice. Room was very clean and spacious. Bathroom and mirrors are large. Self parking is a challenge. Valet parking would be nice. That is the only negative.
Comment from Hotel Management
Jan 30, 2017 by john, Hotel Management
Thank You for your feedback, please come back soon and let us take care of you here at the Sheraton Fort Worth
2 out of 5
by A verified traveler

Just Ordinary.... Motel 6 ordinary

Posted Dec 9, 2016
It seems like my generation does not understand that the organization they work for has a reputation that is based on the service that they themselves offer. Thus, if they do not offer exceptional service they can no longer work. Point is - My millennial generation that served me, did not serve at all but just went to work and punched in 8 hours... Or to put it simpler.... DO NOT WASTE THE MONEY.
Comment from Hotel Management
Jan 30, 2017 by john, Hotel Management
Thank You for your feedback, please accept my apologies where we did not meet your expectations. I have shared your perceptions with my managers, to make a difference with every guest staying with us. Please give us an opportunity to make this up to you next time your travels bring you back to Fort Worth.
2 out of 5
by A verified traveler from US

Nice hotel with paper-thin walls

Posted Nov 18, 2016
Pros: Convenient to the Convention Center
Cons: Insulation in the walls to make rooms quieter. More reasonable prices (or higher quality food) in the restaurant.
Location: The hotel is convenient to the Convention Center. The Convention Center is a pleasant walk across the lovely water garden.
The hotel is convenient to the Convention Center. The Convention Center is a pleasant walk across the lovely water garden. The first room I was put in shares a wall with the elevator. Every time someone used the elevator it sounded like a wind tunnel in my room and woke me up. I probably got about 2 hours of broken sleep that night. The staff kindly changed my room the next day. The second room I was put in had a drafty window that whistled every time the wind outside picked up. The sounds of traffic, trains and emergency vehicles was also very clear. The hotel would get a higher score from me if the rooms were quieter. It is difficult to give a high rating to a hotel when it is difficult to get a good night sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice very clean and comfortable

Posted Nov 14, 2016
Pros: location indoor pool and hot tub
Location: water gardens stockyards Billy Bobs
The staff at check in the gentleman was very helpful and pleasant, check out lady was nice and friendly as well. Very clean thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2016
Pros: It was close to the venues we were visiting. Everything was great
Cons: The hotel sheets were uncomfortable to me. And the bathroom was a little small and plain.
Location: Near downtown ftw and in Sundance square.. lots to do. Right by the ftw water gardens
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff were so friendly. We will stay here again.

Posted Oct 24, 2016
Location: Close to Stockyards
Helpful staff and very clean. Only down fall you have to pay extra for parking.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

A plus Hotel

Posted Oct 23, 2016
Pros: The hotel staff could not have done a better job at making us feel special. They took care of everything.
Cons: We felt that is was an excellent hotel for the price and location
Location: We attended a wedding and reception at McDavid Studios. We also went to several antique shops and malls.
Hi: This is the first Sheraton hotel that my husband and I have stayed in. The hotel staff was so nice and helpful. We felt that we booked a room at a 5 star hotel. Our room was very pleasant and clean. We ordered from the room service menu, and it was delicious !! We will definitely stay at a Sheraton hotel again.