Ratings based on 1,176 Verified Reviews

3.9 out of 5
74% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Staff was friendly but room was dirty

Posted May 4, 2017
Tub need resurfacing and was clogged and room was dirty. There was maintenance done by elevators and was dirty too.
Comment from Hotel Management
May 17, 2017 by John, Hotel Management
Thank You for your feedback, I hope you will let us make this up to you on your next trip to Fort Worth.
5 out of 5
by A verified traveler from fortworthdowntown

Housing

Posted Apr 7, 2017
Listened to Texas rangers baseball and KNON radio ironed shirt washed socks drank coffee
Comment from Hotel Management
May 17, 2017 by john, Hotel Management
Thank You for your feedback
3 out of 5
by A verified traveler from S

Hotel is ok

Posted Mar 29, 2017
There's no valet parking and no bellman to unload the luggage but the staff did it for us after I explained my aging parents can't lift luggage and carry it from the parking garage. Sadly the rooms have hardly any amenities, no extra pillows and the two you have are extremely thin and flat, no robes. They didn't run the ac in the hallways. To me whoever owns this hotel has cut every operating expense possible. The staff tried to make up for the lack of services and you could see that they were embarrassed. The staff was kind. Also our room was never cleaned even after we found a cleaning lady who went and informed the lady who was in charge of cleaning our room. We won't stay there again and for the money you can find better accomodations.
Comment from Hotel Management
May 17, 2017 by john, Hotel Management
Thank You for your feedback. Please accept my apologies where we failed to meet your expectations. I hope you will let us make this up to you the next time you travel to Fort Worth.
5 out of 5
Recommended
for Everyone
by A verified traveler from Okc, OK

Convenient location.

Posted Mar 17, 2017
Great place to stay. Nice rooms. Close to lots of things to do. Indoor pool was nice. Stayed for a family trip and the kids enjoyed it. We'll stay here again.
1 out of 5
by A verified traveler

There was no cabinet surface space in the bathroom

Posted Mar 11, 2017
Very uncomfortable bath & toilet area. There was no cabinet surface space to place things like a tooth brush.
5 out of 5
by A verified traveler

Great Service, Great Stay

Posted Feb 24, 2017 on Hotels
Staying at the Sheraton was a wonderful experience. The hotel was very clean and the staff was extremely helpful and welcoming. I would especially recommend getting a Club Level room to take advantage of the exceptional food, drinks, and service available to guests on the top floor!
4 out of 5
by A verified traveler from Mexico City

Posted Feb 20, 2017
It's an old hotel remodeled. The bathroom is very small and lighting is poor. I had a room with a window to all the air conditioned machinery that was loud through the night. Though staff at check in and check out were very friendly and helpful.
Comment from Hotel Management
Feb 20, 2017 by John, Hotel Management
Thank You for your feedback, we look forward to your next visit to the Sheraton Fort Worth.
4 out of 5
by A verified traveler

Not impressed

Posted Feb 17, 2017 on Hotels
Wasn't impressed with the staff. And when I went to get a couple bottles of water it was ridiculously priced. Also I had to pay for parking. Won't come back.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank You for your feedback. Please accept my apologies for where we did not meet your expectations. You will find we are the best value for full service hotels in the Fort Worth Downtown market. I hope you will consider the Sheraton Fort Worth again in the future.
4 out of 5
by John

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you for your feedback, and letting us take care of you here at the Sheraton Fort Worth Downtown Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Close to everything. Walking distance to a lot of places
Comment from Hotel Management
Feb 17, 2017 by John, Hotel Management
Thank you for your feedback, and letting us take care of you here at the Sheraton Fort Worth Downtown Hotel