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Reviews of The Ashton Hotel

4 out of 5
The Ashton Hotel
610 Main St, Fort Worth, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, amenities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and great room
Stayed 1 night in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Well furnished historic hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
I love the old history of the building and would definitely stay again
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
It was a nice historic building that was beautiful, however, it needs a new renovation since the 90s when it was last undertaken. Network news (especially Fox News) should not be playing in the lobby. How are we supposed to have a restful visit?
Stayed 2 nights in Mar 2024

8/10 Good

Debbie

Traveled with family
Liked: Staff & service
We liked that it’s convenient to nice restaurants and walkable downtown. It does need a complete remodel though. Would love to go back when they update the rooms.
Stayed 1 night in Mar 2024

8/10 Good

JAIME, San Antonio

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This is a older hotel with a lot of charm, but not a lot of amenities. Valet parking sucks....$45 per night, insane.
Stayed 1 night in Mar 2024

8/10 Good

Eric

Stayed 1 night in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price. Clean. Helpful staff. Keys weren't available so staff had to let us in. Later we had to use an app to open our room. That was unusual. We could hear noise and music from the street level, even though we were on the fourth floor.
Stayed 3 nights in Feb 2024

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room and bathroom were very clean. The bed was comfortable. I liked the whirlpool bathtub, but it was hard to figure out how to keep it from turning back on and the drain wouldn’t stay open to drain the water. I wish the hotel had a downstairs bar. There are a couple of chairs near the elevator that really should be thrown out because they’re filthy. The staff was very friendly and courteous. Great location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Super cool spot
Stayed 2 nights in Feb 2024

10/10 Excellent

niclaire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hello Niclaire on Feb 18, 2024
We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes the stay the best
Stayed 1 night in Feb 2024
Response from Chantallie Rivera on Feb 18, 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

8/10 Good

Donald

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Stained sheets, no soap in bathroom. Area around hotel was pleasant
Stayed 1 night in Feb 2024
Response from Chantallie Rivera on Feb 18, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

10/10 Excellent

Bobby Ray Clark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Chantallie Rivera on Feb 18, 2024
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!Chantallie Rivera

10/10 Excellent

Preston

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chantallie Rivera on Feb 18, 2024
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!Chantallie Rivera

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had my doubts with a bit of a dated lobby, but the staff was great and rooms were much better than expected. Clean, quiet and spacious.
Stayed 2 nights in Jan 2024
Response from Chantallie Rivera on Feb 18, 2024
We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

8/10 Good

Donita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chantallie Rivera on Feb 18, 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Grant

Stayed 1 night in Jan 2024
Response from Chantallie Rivera on Feb 18, 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Samuel

Stayed 1 night in Jan 2024
Response from Chantallie Rivera on Feb 18, 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Doris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In heart of Sundance Square so valet parking a must. But close to all the action, restaurants, entertainment. Very nice restored hotel. Would go back.
Stayed 1 night in Jan 2024
Response from Chantallie Rivera on Feb 18, 2024
We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

4/10 Poor

Donald

Liked: Cleanliness
Disliked: Staff & service
Terrible parking and valet service.
Parking and valet service. We had early flights I asked the desk the night before to have my vehicle ready to pick-up at 6 am was told no problem and thank me for planning ahead. At 6am no one was aware that the vehicle needed to be ready. The person at the desk told me know left any message about our vehicle. So we waited 40 minutes asking repeatedly what the problem was, no reasonable answer when the valet showed with the car it was the wrong car!! Another 30 minutes lasted we have our car and a missed flight. Totally unacceptable and overshadowed an otherwise enjoyable stay in Ft Worth.
Stayed 2 nights in Jan 2024
Response from Chantallie Rivera on Feb 18, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

10/10 Excellent

Cristina

Stayed 1 night in Jan 2024
Response from Chantallie Rivera on Feb 18, 2024
We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Kelley

Stayed 1 night in Dec 2023
Response from Chantallie Rivera on Feb 18, 2024
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!Chantallie Rivera

10/10 Excellent

Lester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place. I can’t wait to stay there again.
Stayed 2 nights in Dec 2023
Response from Chantallie Rivera on Jan 6, 2024
Hello Lester,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

4/10 Poor

jason

Not great.
No restaurant. No room service. No spa. No pool. No hot tub. Had to ask for robes. Not sure how this is a four star hotel other than the great location.
Stayed 3 nights in Dec 2023
Response from Chantallie Rivera on Jan 6, 2024
Hello Jason,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

4/10 Poor

Frank

Stayed 2 nights in Dec 2023
Response from Chantallie Rivera on Feb 18, 2024
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

10/10 Excellent

DAVELYN, Graford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding customer service!
Stayed 2 nights in Dec 2023
Response from Chantallie Rivera on Dec 21, 2023
Hello Davelyn,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

6/10 Okay

shaumika

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had an issue with the room there was no remote and the heater wasn’t working. The staff switched us to another room fairly quickly. Also, your made to do Valet parking $$ however there short staff and use staffing from the Hilton so you will need to wait a considerable amount of time for your vehicle if you don’t call ahead. We waited 30 mins to just get our car after check out.
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on Dec 21, 2023
Hello Shaumika,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on Dec 21, 2023
Hello Micah,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older boutique hotel with limited services but beautifully done rooms. the room i was in needed some repairs to the furnishings.
Stayed 2 nights in Dec 2023
Response from Chantallie Rivera on Dec 14, 2023
Hello James,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Randle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on Dec 14, 2023
Hello Randle,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Natasha,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute! Perfect downtown location. The bed was SO comfy and the pillows were super fluffy and soft! Would stay here again for sure!
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Kari,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great downtown location. Friendly staff and clean comfortable rooms.
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Ellen,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

6/10 Okay

Robert

Stayed 1 night in Dec 2023
Response from Chantallie Rivera on Jan 6, 2024
Hello Robert,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Kathy,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Deanna

Stayed 2 nights in Nov 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Deanna,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on Dec 10, 2023
Hello Deborah,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

8/10 Good

Yvonne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Could not get room to warm up
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Yvonne,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel. Very quiet. Everything in walking distance.
Stayed 2 nights in Nov 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Stephanie,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

8/10 Good

Joe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Joe,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

6/10 Okay

Melody

Disliked: Staff & service, amenities
Property very dated. Dark and not a good vibe. Desk staff not welcoming at all. Very unprepared. Ordered a special service and was not in room as requested. Just a disappointment from fond memories.
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Melody,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are truly sorry to have let you down. We have taken your feedback on board, and are striving to make improvements accordingly.Kind regards,Chantallie Rivera

8/10 Good

William

Stayed 2 nights in Nov 2023
Response from Chantallie Rivera on Dec 21, 2023
Hello William,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Billy,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Jie,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Chantallie Rivera on Dec 10, 2023
Hello,We’re so happy to hear that you had a great experience at The Ashton! Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.The whole team at The Ashton Hotel

10/10 Excellent

Kirk

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta standard for a aging hotel. Always very nice to stay here.
Stayed 2 nights in Nov 2023
Response from Chantallie Rivera on Dec 9, 2023
Hello Kirk,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve all of our guests here at The Ashton. Hope you have a wonderful day, and we hope to see you again soon!The Ashton Hotel Team

4/10 Poor

Nicholas, New York

Disliked: Property conditions & facilities
Too long to type
Stayed 1 night in Nov 2023