Pricey for the product!!
Posted Oct 24, 2016
This hotel stay was my first at this location. Normally I stay at another location in Ft Worth. This was for a special event and i looked forward to a change to see why this hotel is always 50+ $$ more a night than my other choices. I found the valet and bell staff overrun and under managed. The check in was orchestrated by an odd character who was seemed bothered to be there. He asked no questions, did not welcome me, did not recognise my wife standing near me and told me nothing of the location of things in the hotel.
The Worthington is going through an extensive renovation but seemed less interested in telling me that - or informing me about the issues with moving about crowed elevators and other inconveniences...which you might think were my real issues here...but they were rather minor. No, welcoming me and my wife, and offering info into my stay like the location of places I need to know about... the pool, gym, room service etc. All these are things a welcome event at all other FW hotels offer in a grand style. I still do not know where anything was in this mammoth convention style hotel.
In addition, the Bar staff were cute and unpleasant - A not so flattering combo. I will never stay here again.
Comment from Hotel Management
Oct 25, 2016 by Paula Keck, Hotel Management
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Fort Worth