y husband and I live locally in the DFW area but decided we would like a night away in Ft Worth for our 25th Anniversary. We have never stayed at the Worthington but have always heard it is the nicest hotel in Ft Worth. We were very disappointed with our stay!!! We arrived and checked in then went to dinner. We had some left overs from dinner so we thought we would bring them back to the room and place in our refrigerator. We arrived back and looked and there was no refrigerator. We were very disappointed and found it odd. We thought since the hotel is under construction that maybe they had taken them out. BTW it would be nice to let partrons know you are under construction before they book a room. We were a little upset that we had to throw away the leftovers. Saturday morning at 8:20 AM we received a knock on our door and it was maintenance wanting to come in with a refrigerator for the room. We were not up or dressed but agreed to allow the maintenance person to drop off the refrigerator. We told them that we needed one last night and they kind of laughed. Then at 10:00 AM as we were getting dressed for breakfast, there was a knock at our door again. It was housekeeping to clean our room. We told them that we were just staying the one night and would be checking out at noon. The lady looked at us kind of funny and so we repeated ourselves several time and said 12:00. She evidently did not speak English but understood 12:00. I have never stayed at the W
Comment from Hotel Management
Sep 1, 2016 by Manager, Hotel Management
It was disappointing for us to read that your stay did not meet your expectations. We do our best to provide our guests with exceptional stays and apologize that in your case, we fell short of our standards and your expectations. Please be assured that this area of concern has been shared with our team so that we may take the necessary steps to ensure any future problems are eliminated. Thank you acknowledging the friendly and courteous service from our staff. It is my hope you give us a second opportunity next time your travels bring you to Fort Worth.