Ratings based on 99 Verified Reviews

3.7 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by Blaise

Posted Jul 6, 2016 on Hotels
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja mais agradável que a anterior. Cordialmente Marcio Queiroz
4 out of 5
by Carlos

Newly refurbished and good location

Posted Jun 22, 2016 on Hotels
Rooms were recently refurbished, so they look very new, but I have stayed in this hotel in the past, and while brand new, my room was half the size of what it was before... but it was a good stay.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Thank you for responding to our survey and tell us about your experience at the Mercure Fortaleza. We are sorry not to have responded to all their expectations of new rooms, my sincere apologies. I'd like to inform you we still have rooms with structure similar to what you already know in the standard category, also refurbished.    Once again thank you have told us your experience during your stay with us and hope you will give us the opportunity to better serve you in the near future.
3 out of 5
by Terence from Lisburn

What, no pool. :-(

Posted Jun 24, 2015 on Hotels
A very basic hotel. The swimming pool was out of use throughout my stay. This was very disappointing, especially as I only learnt about it on my arrival. In such a hot country, a pool is important. Had this information been available to me during the booking process, I would have found another hotel!!!!
Comment from Hotel Management
Jan 9, 2016
Thank you for responding to our survey and tell us about your experience at the Mercure Fortaleza Meireles . We're sorry we have not responded to every expectation , my sincere apologies . At Mercure , we seek to provide a high level of service to each of our customers, so your feedback is very important to us. Be sure that we will be taking appropriate measures to correct any points recorded as opportunities for improvement and prevent future occurrences . Thank you have told us your experience during your stay with us and hopefully give us the opportunity to better serve you in the near future .
4 out of 5
by Carlos

Posted Apr 25, 2015 on Hotels
Comment from Hotel Management
Jan 9, 2016
Agradecemos por responder à nossa pesquisa e apreciamos imensamente suas respostas referentes à sua hospedagem no Mercure Fortaleza Meireles. É sempre um prazer receber impressões positivas. Suas respostas e análises serão compartilhadas com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Cordialmente
3 out of 5
by A verified traveler

Mercure

Posted Feb 23, 2015
The hotel is ok but if feels old. The rooms are outdated. You can get a better hotel for a similar price.
1 out of 5
by Zvika from Israel

my attrocious experience with the hotel

Posted Jul 25, 2014 on Hotels
bad value for money almost a fraudI booked to the hotel when arrived with confirmation they didn't have it and in 600am caused me to leave my room because of not availabilityI I called the callcenter of hotels who for hours didnt solve me the problem in the evening "they found me a place in my previous room" the checkout at 600AM prevent me to take a breakgfast I paid for (I have 5 minutes) because I had to leave my room promptly and also to take an excursion at 715
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location and spacious room

Posted Jul 15, 2014
Pros: Location and spacious rooms
Cons: More people at the front desk with the ability to speak english
Location: Nice beaches, some excellent retaurants, and the outdoor night market
We stayed here while attending the World Cup. It has a good location near the beach and night market. Our triple was spaciuos with two seprate bedrooms and a living room plus small kitchen/refrig. Very few people speak anything other than Portugese but that was true of Fortaleza overall. Not luxery by any means, but still nice enough.
4 out of 5
by Jesse from South Africa

Great service and value

Posted Jul 4, 2014 on Hotels
Really great value for the money, especially given location and time (World Cup!). Staff helped me find a room to take calls in even though it was well before the check-in time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelent hotel

Posted Sep 6, 2013
Pros: The room! Very weel decorated and good space.
Everything wonderful! A huge room and very well decorated!
4 out of 5
by A verified traveler from Los Angeles, CA

Fortaleza Mecure Good Accomodations Excellent Staff

Posted Jun 16, 2011
You have to realize that when in Fortaleza you are stepping back in time in some respects if you are used to American Hotel or Major European City Hotels. This is a very comfortable hotel. The rooms are large the staff is friendly and the restaurant is very nice. This hotel is one block from the Beach. The decor is pretty much 1970 but the rooms were very clean and the bed was comfortable. I think if you want safe comfortable and clean rooms for a good price this is a great value. The staff speak fluent English and are happy to help in any way they can. The restaurant staff were also very accommodating and the food is excellent. A very nice breakfast is served daily with many options both American and European style foods. It is very basic but comfortable. There is currently a new building going up across the street so there is construction noise during the day. This is true in several locations around Beira Mar due to the growth of the economy and prep for the upcoming World Cup in Brazil.