Ratings based on 328 Verified Reviews

3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from san diego

Wifi does not reach the rooms - good breakfast

Posted Mar 14, 2017
Good breakfast wifi only works in lobby gym is unusable nice pool far from any other places to dine
3 out of 5
by Augusto Cesar

Good hotel in a dangerous neighborhood

Posted Mar 7, 2017 on Hotels
Overnight. Did not leave the hotel since everyone told us it would be dangerous walkin around Praia do Futuro.
1 out of 5
by A verified traveler from Washington, D.C.

Terrible Hotel

Posted Feb 13, 2017 on Orbitz
Pros: Near the beach
Cons: Everything from staff training to food
Location: Nothing nearby...a restaurant across the street.
Terrible Check In, bad food and customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Close to the beach

Posted Dec 6, 2016
Pros: Almost everything, the food was truly top notch
Cons: Had a couple of staffing issues at the restaurant, they just didn't have enough staff, so we waited for over 2 hours to eat.
Location: The beach was wonderful, also it's a close cab ride to the open air market by the waterfront uptown. Some beautiful artwork and souvenirs
It was wonderful walking into the lobby, and realizing we were going to be staying here. The food was excellent, the service was great and apart from a couple minor bumps this was easily the most enjoyable experience I've ever had at a hotel. Loved the city of Fortaleza as well.
5 out of 5
by carlos

This traveler left a rating score only Posted Jun 17, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2016
Hotel close to the beach. Kind staff but less efficient, no luggage carried. Old furniture a bit degraded. Catched some cockroaches in room. Wireless available only for one user. Good food but less cared, cakes exposed to flies. In short, is an hotel for a pleasant stay at beach without waiting to have some comfort details.
4 out of 5
Recommended
for Families
by James M.

Satisfactory

Posted Feb 9, 2015 on Orbitz
Good experience overall. Service is not quite up to US standards, but this hotel is one of the better ones we have stayed at in Brazil. Food was above average in the restaurant and in the three private banquets we attended.
4 out of 5
by A verified traveler

Across the street from a beautiful beach

Posted Jul 27, 2014 on Hotels
Would have given it 5 starts if it had free internet in the rooms. Wi-Fi is free in the lobby and has a fee for the rooms (does not cost too much). But connection is spotty in the rooms. If you want beach location, it is great. Right across the street from a very nice beach. And they have beach chairs/umbrellas free for guests.
Comment from Hotel Management
Apr 11, 2015 by Tiago Gomes, Hotel Management
Dear Customer, We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza. The hotel entire team works very hard day after day to exceed our guest's expectations. Unfortunately some time we do not manage to provide the services that our guests wait for. You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again. We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal Yours sincerely Simão Teixeira General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Perfect location and layout

Posted Jul 2, 2014
Pros: Location is great. Layout is very open and airy. Palapas down by the beach with restaurant and Big Screen were ideal for World Cup viewing.
Location: We went to our World Cup game and the beach adjacent to the hote.
I was traveling with my 17 year old son for World Cup and spent 3 nights at the Vila Gale. All in all it was a very good experience with a perfect location on Future Beach. The hotel is very spacious with a good layout that connects restaurant to pool to beach. Ocean breezes were definitely appreciated as the inland humidity was sometimes stifling during our visit. On site restaurant and pool bar were very good.
Comment from Hotel Management
Mar 6, 2015 by Simao, Hotel Management
Dear Nick, We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza. The hotel entire team works very hard day after day to exceed our guest's expectations. You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again. We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal Yours sincerely Simão Teixeira General Manager
3 out of 5
Recommended
for Everyone
by Garrett from Austin, TX

Posted Jun 18, 2014
Staff was not very attentive, late on responding to our needs on multiple occassions
Comment from Hotel Management
Mar 6, 2015 by Simao, Hotel Management
Dear Customer, We thank you very much for having taken the time to write your comments about your recent stay at the Vila Gale Fortaleza. The hotel entire team works very hard day after day to exceed our guest's expectations. Unfortunately some time we do not manage to provide the services that our guests wait for. You may be assured that we have not overseen your comments and we will take measures so that incidents like the ones you commented do not happen again. We sincerely hope that you will give us another opportunity to visit any of our hotels either in Brasil or Portugal Yours sincerely Simão Teixeira General Manager