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Reviews of Crowne Plaza Foshan, an IHG Hotel

4.5 out of 5
Crowne Plaza Foshan, an IHG Hotel
118 Fenjiangzhong Road, Chancheng, Foshan, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 398 reviews" "
Rating 8 - Good. 173 out of 398 reviews" "
Rating 6 - Okay. 32 out of 398 reviews" "
Rating 4 - Poor. 7 out of 398 reviews" "
Rating 2 - Terrible. 4 out of 398 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023

10/10 Excellent

jason

Stayed 3 nights in Dec 2023

10/10 Excellent

ROSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Offer excellent body massage services and clean facilities!
Stayed 2 nights in Nov 2023
Response from Louis Mo General Manager on Dec 1, 2023
Dear guests, thank you for making Crowne Plaza Foshan your choice of accommodation. It is our greatest encouragement to bring you a comfortable stay. Thank you again for your review and we welcome you to visit Crowne Plaza Foshan again. Louis Mo General Manager

8/10 Good

Chantelle Yuk Ying Mui

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023

10/10 Excellent

Toh Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Changho

Business traveler
Liked: Amenities, property conditions & facilities
Well kept!
Stayed 2 nights in Oct 2023
Response from Louis Mo General Manager on Oct 14, 2023
Dear guests, thank you very much for choosing our hotel.we are very happy to see that you are satisfied with this stay.Wish you a pleasant journey and look forward to your coming visit. Louis Mo General Manager

10/10 Excellent

Andre

Stayed 5 nights in Jun 2023

4/10 Poor

Adilson, Walpole

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in May 2023

8/10 Good

RODNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent, the dining room for breakfast and dinner presents good that is varied and well cooked, but lukewarm.the used plates and utensils are not cleared from tables. When they are after asking you are expected to use used dirty cutlery for your next course. The toaster does not work properly, you are e PE to spread frozen hard butter, which is impossible of course. The staff are friendly and obliging, but need further training to ensure the restaurant service is 100%. The idea that you are asked to sign your bill for your buffet dinner as soon as you arrive in the restaurant is a strange and unacceptable idea. My partner and I were told nicely that we were only entitled to one breakfast between us twice, this apparently was a mistake sent to the restaurant from the receptions computer system, the restaurant staff apologised and gifted us a nice cake to apologise. Unfortunately it happened again two days later. Overlall the hotel in my view is excellent, the staff also, just a little bit more training in service in the restaurant.
Stayed 2 nights in Apr 2023
Response from General Manager Louis Mo on Apr 29, 2023
Dear Rodney, thank you for staying at Crowne Plaza Foshan and taking the time to share your stay experience. Thank you for your meticulous comments and appreciation to us. You have given us many suggestions for improvement as well. We are sorry that the hotel service did not meet your expectations. We will continue to monitor and train our staff to improve our service level. Your opinion is very important to us, as the basis for providing you with better service, and become an important basis for future improvement and perfection. Thank you again for your comments on the hotel. We look forward to your visit again and find the improvements we have made! General Manager Louis Mo

10/10 Excellent

CHANDER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2021

6/10 Okay

jose

Disliked: Property conditions & facilities
6 out of 10
Stayed 1 night in Nov 2019
Response from evelyn on Feb 27, 2020
Dear guests! It's a great pleasure for you to stay at Crowne Plaza Foshan. Crowne Plaza Foshan has always been committed to providing guests with high-quality and comfortable stay experience. It is our honor to let you have a comfortable and comfortable rest environment here! We are looking forward to your coming again!

10/10 Excellent

Siew Leng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The club room that we booked was big and clean. Situated on the club level, it was very convenient for our coffee breaks and evening drinks. The receptionist at the club was very friendly and her service was immaculate. The breakfast was very sumptuous with a good spread. A fantastic place to stay in Foshan
Stayed 2 nights in Dec 2019
Response from evelyn xie on Jan 14, 2020
Dear guest! Crowne Plaza Foshan gives you the most sincere greetings. Feel your satisfaction between the lines of your feedback. We are very happy that the hotel as a whole can be loved by you. We provide professional services for every guest, which is one of the choices for your vacation and business trip. All of our staff sincerely welcome you home again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely recommend to my friends to stay at this hotel. He is a pleasure to spend time here everyone is friendly kind and attentive and willing to help you immediately the rooms are exceptional clean and very nice
Stayed 6 nights in Dec 2019
Response from evelyn xie on Dec 23, 2019
Dear guest! I feel your satisfaction from the lines of your feedback. We are very happy that the hotel as a whole can be loved by you. We provide professional services for every guest, which is one of the choices for your vacation and business trip. Welcome home again. Thank you!

8/10 Good

King, Toronto

Traveled with family and small children
Liked: Cleanliness, staff & service
Friendly staffs, Clean room, Good food at Chinese restaurant .
Stayed 3 nights in Dec 2019
Response from Evelyn xie on Dec 13, 2019
Dear guest! It's a great honor to know that you have had a good time in the hotel. We hope to treat every guest who comes to the hotel as their own family, serve every guest with a sincere heart of gratitude, and our greatest satisfaction is to get the satisfied and thoughtful smile and feedback from the guest. Sincerely hope that you can get different Crowne Plaza memories every time when you stay!

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2019
Response from evelyn xie on Jan 14, 2020
Dear guest, how do you do! Crowne Plaza Foshan gives you the most sincere greetings. Feel your satisfaction between the lines of your feedback. We are very happy that the hotel as a whole can be loved by you. We provide professional services for every guest, which is one of the choices for your vacation and business trip. All of our staff sincerely welcome home again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone isn the hotel are so friendly and the hotels is the best I have visited is clean
Stayed 1 night in Dec 2019
Response from evelyn xie on Dec 9, 2019
Dear guests, thank you for your good comments. I'm very glad to know that you have had a pleasant journey here. Superior geographical location, to meet the guests' travel and shopping. The hotel's complete recreational facilities and high-quality catering products add more surprises to your journey. Thank you again for your sharing and sincerely look forward to meeting you again in beautiful Foshan.

2/10 Terrible

Guest, Canada

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
room was Dirty. Cleaning staff same as Shampoo and body was used.
Stayed 1 night in Nov 2019
Response from evelyn xie on Dec 2, 2019
Dear guest! Thank you very much for staying at Crowne Plaza Foshan. We are sorry for the imperfect experience you met in this stay, and your timely feedback also enables us to improve and improve constantly. We will share your suggestions with our employees, which can help us to improve, improve, pursue excellence and achieve excellence! Thank you again for your attentive experience and observation of every detail. We sincerely look forward to welcoming you to your next stay.

8/10 Good

Yichen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from evelyn xie on Jan 14, 2020
Dear guest! Crowne Plaza Foshan gives you the most sincere greetings. Feel your satisfaction between the lines of your feedback. We are very happy that the hotel as a whole can be loved by you. We provide professional services for every guest, which is one of the choices for your vacation and business trip. We will hope to see you again.

8/10 Good

Waleed, Dubai

Business traveler
Liked: Cleanliness, staff & service
Great location and value nothing fancy about the rooms getting a bit old
Stayed 6 nights in Oct 2019
Response from evelyn xie on Oct 26, 2019
Dear guests, Welcome to Crowne Plaza Foshan and feel satisfied with our location. Whether it's hardware or service, we hope to meet your standards and make your stay happy. All of our staff have been working hard for the maintenance of hotel facilities and decoration. In addition, the hotel has a well-equipped fitness center, rooftop garden swimming pool and sauna. Sincerely hope you come again!

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older hotel but rooms are clean and spacious . Good European food options for breakfast . Great location to walk to shopping area and Xintiandi outdoor restaurant area
Stayed 3 nights in Oct 2019
Response from evelyn xie on Oct 23, 2019
Dear guest!Thank you for staying at Crowne Plaza Foshan. We are very sorry to learn that your stay experience did not meet expectations. We attach great importance to your feedback and share it with the hotel team as soon as possible. As for your questions, we will pass them on to the relevant departments to strengthen the training of employees in English. In addition, adjacent to Lingnan Tiandi and commercial square, the hotel is a large-scale comprehensive business district integrating fashion shopping, catering, food, leisure and entertainment. We sincerely look forward to your experience again.

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Definitely not a 5 ot 4.5 star. Old chinese traditional style
Stayed 1 night in Sep 2019
Response from Evelyn Xie on Nov 21, 2019
Dear guest ! Thank you for choosing to stay at Crowne Plaza Foshan and sharing your experience. I wish all the guests on holiday and business trip at Crowne Plaza Foshan a memorable memory. We will continue to refuel to provide you with efficient service, clean space and comfortable rooms Thank you again for your stay and look forward to your coming again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice restaurants inside the hotel. Varieties of high quality cuisine are available.
Stayed 1 night in Aug 2019
Response from Evelyn xie on Aug 23, 2019
Dear guest! It's a great honor to see you enjoy a good rest at Crown Plaza Foshan. Just like the "Baiweichuan Food Street" in Lingnan Garden, it gathers authentic food from Chinese famous food to meet the needs of the vast number of guests. In addition, the hotel is located in the center of Foshan City, and can walk to Zumiao Station. There is a shopping plaza nearby, which is convenient for guests to travel and recreation. We hope to impress you with our better service in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Evelyn xie on Sep 16, 2019
Dear guest! Welcome to Crown Plaza Foshan. The hotel is located in the centre of Foshan City, with convenient transportation and dense bus and subway lines, which facilitates business travel of guests. Bon Voyage!

8/10 Good

Raymond

Liked: Staff & service, room comfort
A place to rest
The front desk ladies were exceptionally pleasant to deal with.
Stayed 1 night in Jun 2019
Response from Michelle Mai on Jun 14, 2019
Dear guest, Thank you for your support of Crowne Plaza Foshan and your affirmation of the service of our front desk colleagues. Not only is the service of our front desk good, but also other services like room service、guest service is well. We sincerely invite you to visit our hotel again to experience different service!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Michelle Mai on Jun 14, 2019
Dear guest, Thank you for your support. We’re looking forward to serving you again. Hope things are going well with you!

8/10 Good

Verified traveler

Stayed 4 nights in Jun 2019
Response from Michelle Mai on Jun 14, 2019
Dear guest, Thank you for staying with us. We appreciate your feedback and sincerely welcome you back!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Michelle Mai on Jun 3, 2019
Thank you for staying with us! We appriciate your feedback!

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Michelle Mai on May 27, 2019
Dear guest, Thank you for your support. We’re looking forward to serving you again. Hope things are going well with you!

10/10 Excellent

VICTOR KIN-WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent top class services
I am very satisfied with this hotel in every aspects - service, location, cleanliness, food.... I normally stay in this hotel whenever I go to Foshan and I will do so in the future.
Stayed 1 night in May 2019
Response from Michelle Mai on May 23, 2019
Dear guest: Thank you for staying with us. We are so glad to hear that you’re satisfactory with our Crowne Plaza Foshan. Crowne Plaza Foshan is a hotel full with humanity and the staff service guest genuinely. We appreciate your feedback and sincerely welcome you back!

2/10 Terrible

Hai Yang, Sydney, Australia

Disliked: Staff & service, property conditions & facilities
Just mess. I feel I were treated as extra but not customer.
Stayed 5 nights in Apr 2019
Response from Michelle Mai on May 23, 2019
Dear guest, We apologize for our unsatisfactory service during your stay .We attached great importance to your feedback, and we have reported it to relevant department. Whenever you have any question during your stay, please feel free to contact with our guest service managers. We will solve the problem for you as soon as possible and make corresponding improvements. Thank you again and we sincerely invite you to Crowne Plazs Foshan agian to witness our improvements .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Apr 2019
Response from Michelle Mai on May 23, 2019
Dear guest: Thank you for staying with us.We appreciate your feedback and sincerely welcome you back!

10/10 Excellent

THITINUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly manner from desk to room service. The 19th floor lounge are exceptionally considerate. Even the so-called afternoon tea becomes a mini-buffet for dinner ! All staff greeted you on the hall and make you feel welcome like home coming.
Stayed 3 nights in Apr 2019
Response from Fion Chen on Apr 30, 2019
Dear guest, thank you for choosing Crowne Plaza Foshan and sharing your stay with us. We are glad to know that you have had a wonderful time at our hotel.Thank you for your appreciation of the service of our Club Lounge and I have conveyed your praise to them. We will continue our efforts to create better accommodation for our guests. We sincerely look forward to serving you again.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room in bad need of renovation
I have been staying in Crowne Plaza many years. I now feel that the room is very tired and seriously needs upgrading. Poor lighting in room, poor lighting in bathroom. Very stuffy room, TV remote control in Chinese characters only, Minibar could not close, Carpet needs to be cleaned better
Stayed 2 nights in Apr 2019
Response from Fion Chen on Apr 23, 2019
Dear guest, thank you for choosing Crowne Plaza Foshan as your usual place to stay and for taking your valuable time to comment on us. Regarding the question you transferred, we attach great importance to it. We have feedback to the relevant departments to follow up with full efforts to update and maintain the facilities and equipment of the guest rooms. Thank you for your sincere suggestion. We look forward to seeing you again and witnessing our growth.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Fion Chen on Apr 23, 2019
Dear guest, thank you for your stay and take the time to comment on our service. We are honored to learn that you are satisfied with this stay. I am glad that you have chosen us as your stay. I sincerely hope that you can share your pleasant stay experience with your family and friends and sincerely look forward to your coming again.

6/10 Okay

Verified traveler

Stayed 5 nights in Mar 2019
Response from Wendy Ren on Apr 18, 2019
Thank you very much for choosing Crowne Plaza Foshan. Sincerely looking forward to serving you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
All services where excellent, it was a great stay as usual. Customers service courteous and always willing to help customers and handle in a professional manner. Alway will I recommend my friends to it.
Stayed 5 nights in Jan 2019
Response from Emma on Jan 23, 2019
Thank you very much for choosing Crowne Plaza Foshan and recommend us to your friends. We are delighted to know that you enjoyed your stay with us and our friendly staff made your stay experience more memorable. Careful service is the reason why we are popular with our guests. Sincerely looking forward to serving you again.

8/10 Good

KIM JOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Emma on Jan 23, 2019
Thank you very much for choosing Crowne Plaza Foshan. Sincerely looking forward to serving you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is big. The room is nice and clean. The breakfast is very good. Service is good.
Stayed 1 night in Dec 2018
Response from Emma on Jan 8, 2019
Dear guest, thank you for choosing to stay at Crowne Plaza Foshan and give us highly praised. We are glad to read that you enjoyed your stay with us. Your praise will inspire us. Looking forward to your next visit and enjoy more surprises.  

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable.
It’s a nice stroll to local landmarks. Warm welcome on arrival, but a bit hit and miss for the rest of the stay. Received an upgrade that allowed access to the club lounge. Found that you need to get their early in the morning for breakfast as the food starts to look a bit old later. The main breakfast area is recommended. Comfortable.
Stayed 3 nights in Dec 2018
Response from Emma on Jan 8, 2019
Dear guest, thank you for choosing to stay at Crowne Plaza Foshan.We sincerely looking forward to your next visit, we will provide you with a better and more comfortable stay.  

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from Emma on Dec 12, 2018
Thank you very much for choosing to stay at Crowne Plaza Foshan.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The buffet breakfast was wonderful! Highly recommend this hotel!
Stayed 1 night in Nov 2018
Response from Emma on Dec 4, 2018
Dear guest, we are very happy to see you choose Crowne Plaza Foshan as your place to stay. We are very honored to receive your high praise for our buffet breakfast. Your praise will inspire us! Look forward to meeting you at Foshan next time, we will continue to provide you with high quality service.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, easy for transportation. very clean and reasonable price.
Stayed 1 night in Nov 2018
Response from Emma on Nov 19, 2018
Thank you very much for sharing your experience with us and recognizing it. It's our pleasure to serve you. Looking forward to your next visit.

10/10 Excellent

Mohammed, Hyderabad, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & comfortable stay with big rooms & good breakfast with Indian food.
Stayed 4 nights in Oct 2018
Response from Emma on Nov 5, 2018
Thank you for choosing to stay at Crowne Plaza Foshan and give us a valuable review. We are delighted to know that you enjoyed your stay with us. At the same time, we specially invited the chef of India to offer you a traditional and delicious India cuisine. Looking forward to your next visit and enjoy more surprises.

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 4 nights in Oct 2018
Response from Emma on Nov 2, 2018
Dear guest, thank you for choosing Crowne Plaza Foshan.Please contact with our guest service manager if you have any problems during your stay. looking forward to your next visit.

10/10 Excellent

eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Emma on Oct 31, 2018
Best wishes and look forward to your next stay.

10/10 Excellent

HarryMasterChef, Riyadh , Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Emma on Oct 31, 2018
looking forward to meeting you at Foshan next time, we will continue to provide you with high quality service.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Have stayed at this hotel every year and find it pleasant. This time it bothered me that they did not fix the clogged sink and the cleaning lady did not bother to report it as an issue. In addition, of all the years I have come to China, I have not got food poisoning; this time, after after eating lunch at this hotel on my last day stay, within the hour my stomach was in a lot of pain.
Stayed 2 nights in Oct 2018
Response from Emma on Nov 5, 2018
Dear guest, thank you for choosing Crowne Plaza Foshan and taking the time to share your valuable comments with us. We strictly follow the food safety system and examine the food carefully. As the problems you mentioned,we attach great importance. We will increase the inspection of food hygiene and provide a better quality dining experience for our guests. At the same time, we will maintain the guest room facilities. Please contact with our guest service manager if you have any problems during your stay. Sincerely looking forward to your next visit and witness our progress.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had cigarette smoke smell and the room had a cigarette smell on the first day. Didn't smell it in the room later on. It's an older hotel but had a great pool and sauna. Breakfast was pricey but plenty of options within walking distance of hotel for breakfast, lunch and dinner. Hotel staff very helpful in writing down addresses in Chinese for the cab drivers and pointing me in the right direction for things I was looking for. I would stay again if in the area.
Stayed 3 nights in Oct 2018
Response from Emma on Oct 26, 2018
Thank you for sharing your experience with us and recognizing it. It's our pleasure to serve you. At the same time, thank you very much for your sincere advice. Sincerely wish you a happy life and looking forward to your next stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Pool was cold and no shower in room, its not comfortable, Canadian money was not accepted to be exchanged
Stayed 5 nights in Oct 2018
Response from Emma on Oct 30, 2018
Deat guest, thank you for choosing Crowne Plaza Foshan and taking the time to share your valuable comment with us. As for the shower problem you mentioned, we will constantly update the facilities and equipment of our rooms. At the same time, If you have any questions during your stay, please feel free to contact our guest service manager. We will actively solve it for you. Sincerely looking forward to your next visit.