Front of property

Reviews of Balzac Hôtel

2 out of 5
Balzac Hôtel
15 rue Nationale, Fougeres

Reviews

8.4

Very Good

Rating 10 - Excellent. 51 out of 149 reviews" "
Rating 8 - Good. 74 out of 149 reviews" "
Rating 6 - Okay. 20 out of 149 reviews" "
Rating 4 - Poor. 4 out of 149 reviews" "
Rating 2 - Terrible. 0 out of 149 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Denver

Stayed 1 night in Sep 2023
Response from Hôtel Balzac on Sep 28, 2023
Merci pour votre passage et la note.Cordialement.

10/10 Excellent

anne

Stayed 1 night in Jun 2022
Response from Bernard on Jun 22, 2022
Merci pour vos commentaires . A bientôt . Bien cordialement

10/10 Excellent

Sharona

Stayed 1 night in Feb 2022
Response from Bernard on Mar 26, 2022
Merci beaucoup pour vos commentaires . Bien cordialement Hôtel Balzac

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
We loved the Balzac Hotel! The location is in the center of the Old Town, the staff were extremely helpful, the breakfast was lovely, and the room was clean and comfortable.
Stayed 1 night in Oct 2021
Response from Bernard on Nov 3, 2021
Merci pour votre commentaire et peut être à bientôt . Hôtel Balzac .

8/10 Good

Rozitha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never again!!!
I was 3 hours early , and check in was at 4 which I was very aware of. But what I didn't know that the hotel is closed til then. It was cold and raining, waited outside for an hour til I decide to call them. Not to check in but just to sit in their lobby. The lady/owner gave me an attitude saying check in at 4, I told her I can wait in the lobby as all I need is just to be indoors and warm. They really should state their closing hours. I could have gone elsewhere where it's open 24/7.
Stayed 1 night in Nov 2019

8/10 Good

Joanne, Melbourne

Liked: Cleanliness, staff & service
A great location with friendly helpful staff but room very small
Stayed 1 night in Sep 2019
Response from Bernard et Laurence on Sep 30, 2019
Merci à bientôt.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tricky to find, friendly staff, great location.
Stayed 1 night in Sep 2019
Response from Bernard et Laurence on Oct 2, 2019
Merci pour vos commentaires et vous souhaitons une bonne journée , à très bientôt.

8/10 Good

Iwona

Liked: Cleanliness, staff & service
Hôtel Balzac, Fougères
Super location, a free car park close to the hotel, good breakfast, good restaurants around which are not open every day, ask at the hotel Small, clean and a quiet room walking distance to Castle
Stayed 2 nights in Jun 2019
Response from Bernard et Laurence on Jul 11, 2019
Merci pour vos bons commentaires .

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Good positioning for access to town. Very basic rooms, bed not that comfy . Owners very helpful.
Stayed 1 night in Apr 2019
Response from Bernard on Apr 30, 2019
Merci à bientôt.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modernised historic hotel right in the centre
We were visiting Fougeres as the first stop on our tour of Brittany. It is a great town to visit, with lots to do. This hotel is right in the centre of the town, handy for all castle, the gardens, the medieval quarter and the market. There are lots of restaurants close by. It is a traditional hotel, modernised to a good standard. A nice big ensuite and a comfy bed. A good continental breakfast (madeleine, croissant, very fine bread and home made jam, which was a treat. The owners are a very nice and helpful couple.
Stayed 1 night in Apr 2019
Response from Bernard et Laurence on Jun 13, 2019
Merci pour vos commentaires ,à bientôt.

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019
Response from Bernard on Apr 30, 2019
Merci pour votre commentaire et à bientôt.

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019
Response from Bernard on Apr 30, 2019
merci pour votre commentaire et à bientôt.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Well located
Excellent location but in need of a bit of a spruce up. Staff may want to be careful as visitors can often understand a lot more French than they can speak!
Stayed 1 night in Aug 2018
Response from Laurence et Bernard . on Sep 12, 2018
Merci beaucoup.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Won't be back
Smallest hotel room I have ever stayed in. You cannot park anywhere near this hotel. Breakfast is not included.
Stayed 1 night in Apr 2018

6/10 Okay

VM, UK

Liked: Cleanliness, staff & service
No frills hotel in beautiful town
Right in the heart of town, free parking nearby. Hotel is a bit tired, but had comfortable beds. Toiletries and toilet paper in dispensers. We ran out of toilet paper on the first evening. Reception and the front door closes at 20.30. Don’t forget to take your access code for entry after this!
Stayed 1 night in Jul 2018
Response from Bernard on Jul 27, 2018
Merci et à bientôt.

10/10 Excellent

Jonathan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the centre of town, very pleasant and comfortable.
Stayed 1 night in Jul 2018
Response from Bernard et Laurence on Jul 24, 2018
Merci infiniment et à bientôt.

10/10 Excellent

Kyle, Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, plenty of great food options nearby and a short walk to a lovely park overlooking lower part of the city. Easy walk to the Chateau. Agree with previous reviews about the free city parking...can be found near intersection of Rue Gaston Cordier and Place de la Grande Douve. I highly recommend Fougeres...a little off most tourists' path which makes it all the better.
Stayed 1 night in May 2018
Response from Bernard et Laurence on May 11, 2018
Merci pour vos commentaires et à bientôt. Bien cordialement

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Generally rather tired looking interior...but a good breakfast was had!
Stayed 1 night in Aug 2017

8/10 Good

Mindaugas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peter, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great centrally located classic euro hotel
A one night stay enroute from Chinon to Mont St-Michel. Clean and comfortable, close to the old castle. Parking is tough except on Sunday. We arrived at 13:00 and hotel was closed for lunch but no problem, we just went for lunch too and checked in later. We slept with window open, no A/C, and heard the church bells chime every 15 minutes - not for light sleepers.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre hotel
All went well

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

genevieve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accueil agréable hôtel propre et calme. Un petit souci de " panneau de douche" signalé le lendemain matin. Bon petit-déjeuner
Stayed 1 night in Sep 2023
Response from Hôtel Balzac on Sep 28, 2023
Merci pour votre passage et le commentaire.Cordialement.

8/10 Good

Evert-Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Un hôtel agréable
Notre séjour était agréable.
Stayed 2 nights in Sep 2023
Response from Hôtel Balzac on Sep 28, 2023
Merci pour votre passage et le commentaire.Cordialement.

6/10 Okay

géraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel, mais clients incorrects.
La chambre donnant sur la cour est au calme. Le personnel est aimable . Mais il faut éviter de séjourner dans cet hôtel quand y séjourne un groupe de cyclistes : rentrer à minuit, continuer bruyamment la conversation et les rires dans le couloir , faire de même dans la salle du petit-déjeuner le lendemain matin, ne leur pose aucun problème !
Stayed 1 night in Sep 2023
Response from Hôtel Balzac on Sep 13, 2023
Merci pour votre passage. Cordialement

8/10 Good

Huguette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parfait
Stayed 1 night in Sep 2023
Response from Hôtel Balzac on Sep 6, 2023
Merci pour votre passage. Cordialement.

6/10 Okay

Ruth

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Hôtel Balzac on Sep 6, 2023
Merci pour votre passage. Cordialement.

8/10 Good

Johansson

Stayed 1 night in Jul 2023
Response from Hôtel Balzac on Jul 16, 2023
Merci pour la note.

6/10 Okay

André

Liked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Hôtel Balzac on Jun 30, 2023
Merci pour votre commentaire !

8/10 Good

Pierre

Stayed 1 night in Jun 2023
Response from Sandrine on Jun 22, 2023
Merci pour votre commentaire.Au plaisir de vous revoir !

10/10 Excellent

Jean Claude

Stayed 1 night in May 2023
Response from Hôtel Balzac on May 29, 2023
Merci et au plaisir de vous revoir !

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hôtel Balzac on May 22, 2023
Merci pour la note. Cordialement

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hôtel Balzac on May 22, 2023
Merci pour la note. Cordialement

10/10 Excellent

pierre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

4/10 Poor

Alberto

Business traveler
Disliked: Staff & service
WIFI didn't work at all, disappointing.
Stayed 1 night in Jul 2022
Response from Bernard on Jul 16, 2022
Merci pour votre commentaires , oui je suis désolé le Wifi ne fonctionne pas toujours au top !Pourtant nous sommes à la fibre mais cela ne va pas plus vite !!! Bien cordialement Hôtel Balzac .

10/10 Excellent

NATHALIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel centre ville, très bien placé Très bon accueil
Stayed 2 nights in Jul 2022
Response from Bernard on Jul 16, 2022
Merci pour vos commentaires ,très bonne journée . Bien cordialement Hôtel Balzac .

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022
Response from Bernard on Jun 22, 2022
Merci pour vos commentaires . A bientôt . Bien cordialement

10/10 Excellent

Véronique

Stayed 1 night in Jun 2022
Response from Bernard on Jun 22, 2022
Merci pour vos commentaires . A bientôt . Bien cordialement

10/10 Excellent

yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Bernard on May 18, 2022
Merci pour vos bons commentaires .à bientôt . Bien cordialement Hôtel Balzac .

8/10 Good

annie

Stayed 1 night in Mar 2022
Response from Bernard on Mar 29, 2022
Merci pour vos commentaires et à bientôt.

8/10 Good

Audrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Bernard on Feb 6, 2022
Merci pour vos bons commentaires et peut être à bientôt dans notre belle région .

8/10 Good

Jean-Louis

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021
Response from Bernard on Aug 21, 2021
Merci pour vos commentaires ! à bientôt .Bonne journée . Bien cordialement .Hôtel Balzac .

8/10 Good

Robert

Stayed 1 night in Aug 2021
Response from Bernard on Sep 28, 2021
Merci pour vos commentaires .à bientôt , bonne journée .Bien cordialement Hôtel Balzac .

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Bernard on Aug 18, 2021
Merci pour vos bons commentaires et peut être à bientôt . Bien cordialement Hôtel Balzac .

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
La courtoisie du personnel
Stayed 3 nights in Aug 2021
Response from Bernard on Sep 9, 2021
merci pour vos commentaires .Bien cordialement . Hôtel Balzac .

10/10 Excellent

Agnès

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bon hotel
l’hôtel est très bien situé pour visiter Fougères à pied;un accueil chaleureux par les propriétaires ,très à l'écoute des demandes. Très bon petit déjeuner.Je recommande cet hôtel.
Stayed 1 night in Jul 2021
Response from Bernard on Jul 21, 2021
Je vous remercie pour vos bons commentaires . Vous dit à très bientôt. Bien cordialement

10/10 Excellent

fancis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Bernard on Jun 23, 2021
Merci pour vos bons commentaires et nous vous disons à bientôt .Bien cordialement .

8/10 Good

Philippe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple mais efficcae. Accueil excellent
Hotel indépendant "à l'ancienne". Les chambres sont correctes avec une excellente literie. La bienveillance des patrons est très appréciable. En plein centre ville, facile pour découvrir la belle ville de Fougères. Manquerait plus qu'un petit coup de rafraichissement des chambres et ce serait parfait
Stayed 3 nights in May 2021
Response from Bernard on Jun 2, 2021
Nous vous remercions pour vos bons commentaires . Des travaux de rafraichissements de revêtements de sol + certaines SdB sont prévus .Avec la Covid c'est plus difficile ! l'année prochaine sera mieux. Merci à bientôt.