Upon arrival we were told that there is no power and they had no idea when it would be restored, also got 2x600 mm bottles of water as the town water had to boiled before drinking.
Later that day we asked for an update, they had no idea, what was going on. We were later told by others this happens regularly and last happened the previous Friday and most businesses in the town are prepared and have generators and backup plans.
We asked our hotel manager for alternative light sources, and drew a blank look, asking again we specified candles, which after scrounging around two decorative candles were produced, requiring Matches to light the candles resulted in more searching till they were located.
During the night the storm continued and in the morning, we enquired about the road going forward, to receive the same “I don’t know response “ we checked out to find the two roads out of two were closed due to landslides or trees down.
At no time during our stay, did the manager attempt to update us (our any other guests that we spoke to) on the situation. He sat in his car, closed reception early (with a note for another client giving them a room number) and basically proceeded to ignore the situation