In-room safe, desk, iron/ironing board, free WiFi

Reviews of The Westhaven Motel

3 out of 5
The Westhaven Motel
29 Main Road, State Highway 6, Fox Glacier

Reviews

8.6

Excellent

Rating 10 - Excellent. 205 out of 472 reviews" "
Rating 8 - Good. 188 out of 472 reviews" "
Rating 6 - Okay. 55 out of 472 reviews" "
Rating 4 - Poor. 17 out of 472 reviews" "
Rating 2 - Terrible. 7 out of 472 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

ben

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Plumbing issues. Signs stated that before drinking water needed to be boiled as there is virus and bacteria in the town water. Water smelt strange and effected the drinking and showering as well as pathetic water pressure. After speaking to a few of the locals and businesses it was confirmed it was only the motels plumbing rather than the whole town. No fresh drinking water was provided. Had trouble locking the sliding front door. Reception un manned most of the time. Towels provided were ripped and torn, Didnt feel overly clean, furniture needed updating as the couch was old and collapsed. Overall very underwhelming. Would not stay there again.
Stayed 1 night in Mar 2024

8/10 Good

Jan

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very pleasant thanks
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Stayed 1 night in Feb 2024

10/10 Excellent

Clare and Garth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Robert

Traveled with partner
Disliked: Staff & service, amenities
Arrived late and staff had left key in our room for us to check in which was a bit odd but it was around 9:00 PM when we arrived. We discovered on arrival that there was a boil notice in effect so no water unless we boiled it and even then that is not an appealing option. No prior notice of the boil and no water left in room to help out people who are surprised and now have no way to get water. Rooms were large but a bit run down. We were in NZ for two weeks and this was our least favorite stay. We were safe and had a place to sleep. Best part was the silly Kea parrot that tried to follow us into our room. Those are some goofy birds.
Stayed 1 night in Feb 2024

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic, clean room. Very good value.
Stayed 1 night in Jan 2024

6/10 Okay

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Basic accommodation
Stayed 2 nights in Dec 2023

4/10 Poor

Qiwei

Disliked: Property conditions & facilities
Facility is old.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely inside, the staff very accomodating
Stayed 1 night in Dec 2023

6/10 Okay

Caroline

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was very loud. Paper-thin walls to adjacent rooms. Water was untreated when we were there so had to boil before using. Very inconvenient. I don’t think that was the property’s fault but they didn’t notify us at all in advance, so it was an unexpected surprise. Fox glacier is a very small town—only one grocery store that closes at 6pm daily.
Stayed 4 nights in Dec 2023

10/10 Excellent

Joveinah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff, a Chinese young man (forgot to ask his name) is very friendly and helpful. He introduced the small town to us, like where to go for what, when we first checked in. The room is spacious and clean, good for 3 of us. -=
Stayed 1 night in Nov 2023

10/10 Excellent

Katelyn

Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just No.
I don't like leaving bad reviews but I feel I have to in this case. It was raining and the room had a dripping leak, the curtains and surrounds of the sliding door were covered in black mould, and the shower was barely a fine spray which was either boiling hot or freezing cold and wouldn't have been able to wash soap off. The motel also charged my card 6 days prior to our arrival with no notice. The staff was nice though so I'll give them that, otherwise my advice is to stay away!
Stayed 1 night in Nov 2023

8/10 Good

Matt

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel at Fox Glacier
Very nice hotel in Fox near some very nice restaurants. easy to get in and out of. Friendly staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Fredrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained large rooms friendly staff
Stayed 1 night in May 2023

8/10 Good

Aravinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff who are at the property till late evening 8PM
Stayed 1 night in Apr 2023

10/10 Excellent

rosana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, large room
Stayed 1 night in Mar 2023

8/10 Good

Peter

Liked: Cleanliness
Everything is good except wifi is weak - literally no wifi.
Stayed 1 night in Mar 2023

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location.
Stayed 2 nights in Mar 2023

4/10 Poor

David T

Stayed 1 night in Feb 2023

8/10 Good

Spencer

Traveled with family
Liked: Cleanliness, property conditions & facilities
Size of room was nice.
Stayed 2 nights in Feb 2023

2/10 Terrible

Amrit

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Upon arrival we were told that there is no power and they had no idea when it would be restored, also got 2x600 mm bottles of water as the town water had to boiled before drinking. Later that day we asked for an update, they had no idea, what was going on. We were later told by others this happens regularly and last happened the previous Friday and most businesses in the town are prepared and have generators and backup plans. We asked our hotel manager for alternative light sources, and drew a blank look, asking again we specified candles, which after scrounging around two decorative candles were produced, requiring Matches to light the candles resulted in more searching till they were located. During the night the storm continued and in the morning, we enquired about the road going forward, to receive the same “I don’t know response “ we checked out to find the two roads out of two were closed due to landslides or trees down. At no time during our stay, did the manager attempt to update us (our any other guests that we spoke to) on the situation. He sat in his car, closed reception early (with a note for another client giving them a room number) and basically proceeded to ignore the situation
Stayed 1 night in Feb 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little overnight or short stay! Very comfy and very clean x

10/10 Excellent

Patsy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, clean, comfortable Motel handy to everything
Stayed 1 night in Jan 2023

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are spacious and come with a small which is great for preparing light meals.

10/10 Excellent

Medalin chloe

Stayed 1 night in Nov 2022

4/10 Poor

Fiona

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Noone there to meet us. Really bad wifi. Didn't tell us about the "boil water" notice.
Stayed 1 night in Oct 2022

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Quiet and anything you need are there. Microwave, kettle, plates and utensils and even an electric sauce pan.
Stayed 2 nights in Aug 2022

8/10 Good

??

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bigger room,little bit cold for winter time
Stayed 1 night in Jul 2022

6/10 Okay

Nadine

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The shower was terrible and the heater took a long time to warm the room up, we were freezing! The room was relatively clean and modern and the bed was comfy. Check in and out was a non event, reception was closed at 9am for checkout. Overall ok
Stayed 1 night in Jul 2022

8/10 Good

J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very quiet great nights sleep
Stayed 1 night in Jan 2022

10/10 Excellent

Christopher A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff. very helpful as we had to change plans and stay an extra day
Stayed 1 night in Oct 2021

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location , warm clean and comfortable
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Basic
Very dated place. Was a bit dank and mouldy smelling. The bathroom extractor was very noisy.
Stayed 1 night in Feb 2021

8/10 Good

RRP, Auckland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean neat and tidy, the host was very friendly
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, just what we needed for a night
Stayed 1 night in Dec 2020

8/10 Good

Robert, Queenstown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Roomy at a good price. Good location. Good for an overnight stay. Pub across the road
Stayed 1 night in Nov 2020

4/10 Poor

Ian, Nelson

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
An acceptable unit, but it's winter in New Zealand and the beds do not have electric blankets. Has a heated bathroom floor, but although we turned it on, it didn't work. There is no other heating in the bathroom, so very cold. The management could also have had the heating on in the unit prior to our arrival. Just a courtesy.....
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and good value for money. Washing machine and dryer needed fixing in laundry.
Stayed 1 night in Mar 2020

8/10 Good

Olivia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for roadtrips! Nice location!
It was a lovely stay! The room was doe three people and we had plenty of space!
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing hotel
We found this hotel very disappointing. The room was very old and the sofa and chairs were very worn and dirty looking. The bathroom was very dated as well, no toilet seat lid, no towel bars. It definitely is time for them to do a major renovation to the rooms. They charge top dollar for a 2 star hotel. We disliked it so much we left a day early.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Good location and a clean place to stop overnight but not a resort property. Fixtures are basic and a bit tired but clean. Management and staff are pleasant.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room met our needs. Clean,roomy, within our budget, Although we had trouble with the TV.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2019