Ratings based on 563 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location with convenient links

Posted Jun 3, 2017
I chose this hotel because it was much cheaper than the hotels in nuremburg, bus 33 takes you to and from the airport and stops directly outside the hotel, there is an aldi and rewe supermarkets around the corner, transport links excellent, you can get a 178 or 33 bus to furth u bahn station just 5 min ride, furth to central nuremburg takes 20 mins tages ticket(day tickets) are great value and can take you as far as rothenburg , the hotel is clean and has good amenities, staff were very friendly, only cons are the lack of aircon, rooms have fans instead but apart from that I enjoyed my stay here and would definitely book again
Comment from Hotel Management
Jul 25, 2017 by Scherbaum, Hotel Management
Dear Guest, thank you very much for your detailed Feedback after your visit in Fuerth. It was a pleasure for my team to read and we try to improve our services furthermore to satisfy all our guests. Thank you very much again and I am looking forward to welcome you soon again in the Fuerther Hotel Mercure. Best regards, Stephanie Scherbaum Guest Relations Coordinator
4 out of 5
by Stuart

Good business hotel

Posted Mar 7, 2017 on Hotels
A clean, modern and efficient hotel perfect for business traveller
Comment from Hotel Management
Apr 12, 2017 by Daniel E, Hotel Management
Dear Guest, thank you very much for your feedback after your stay in Fuerth. Your comment is very important for us to improve our services and make all our guests an unforgettable stay. I am looking forward to welcome you soon again in our hotel and stay with best regards, Stephanie Scherbaum Guest Relations Coordinator
4 out of 5
by A verified traveler

Nice business hotel

Posted Nov 14, 2016 on Hotels
The duvets on the beds are oddly small, but otherwise everything is clean and comfortable. Furth is a short drive to anything in Nuremberg proper.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Guest, thank you very much that you took the time to tell us about your experience in the Fürther Hotel Mercure. The feedback of our guests is very important to us to improve our services and to satisfy all our visitors. Your positive comment about the cleaness and the friendly staff makes me very proud and I will share it with my team. Its the best motivation for them to work as hard as they done in the past. I am looking forward to welcome you soon again in Fürth and stay with best regards, Stephanie Scherbaum Guest Relation Coordinator
3 out of 5
by A verified traveler from Wexford, Ireland

Not a 4 star Hotel !!

Posted Sep 5, 2016
Pros: Rooms clean and service very good, some of the staff were excellent.
Cons: No charges for guest parking !
Location: Good location for football fans !!
The Hotel was clean and the staff pleasant and helpful but added costs for parking and excessive charges for breakfast, water, drinks etc. were disappointing. A more correct rating for this Hotel would be a 3 star.
Comment from Hotel Management
Sep 9, 2016 by Stephanie Scherbaum, Hotel Management
Dear Guest, thank you very much for your feedback about your stay in the Fuerther Hotel Mercure. Your opinion is important to us and we appreciate your openness. I will share your positive comment about the staff and the clean rooms with my team. The daily rate (10 €) for the parking spaces with barrier on the hotel's property is well below the market rate for parking spaces with a comparable standard. Perhaps you will contact me, to tell me why you were disappointed about our prices and the rating of our hotel so we can improve ourselves and make you an unforgettable stay at your next visit. I would be pleased if you would trust us again when planning your next trip and stay with best regards, Stephanie Scherbaum Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara, Mexico

Good Hotel near Nuremberg

Posted Aug 27, 2016
It is clean and is next to a highway that gets you to central Nuremberg in 12 minutes, there is good food at a walking distance
Comment from Hotel Management
Aug 31, 2016 by Daniel E, Hotel Management
Dear Guest, thank you very much for you rating and review. We hope to welcome you again at our Fürther Hotel Mercure Nürnberg West. Sincerely Daniel Enders General Manager
2 out of 5
by A verified traveler

Wouldn't stay here again!

Posted Aug 1, 2016
Pictures on Expedia look really nice but the reality is the opposite. The pool is just a dirty oversized bathtub with ice cold water! Hidden fees! Got charged 90% of the booking price when I cancelled the room (made a mistake by booking the hotel twice) even though I called within 30 min of the booking. Staff nice but not knowledgeable! Locked my key in the room and got another one just by asking! Not SAFE! Breakfast was bad!!! Over all experience BAD! Expensive for what you get! Wouldn't come back again and wouldn't recommend it to anyone! (I'm a flight attendant and travel a lot. This place is more like a 1 star hotel and not safe at all)
Comment from Hotel Management
by Daniel E, Hotel Management
Dear Guest, thank you for your personal review of your stay at our hotel. I am sorry, that your stay did not met your expectations. Le me assure to you: Our guests security has top priority at our Hotel. We provide a secure key-cards system, video-surveillance in reception area, appropriate lighting, safes in rooms and at the hotel reception. Furthermore, the hotel management implements regular and logged patrols during the day and at night as well as continued training of employees and partner companies. I am very sorry you would not consider our hotel in the future. Sincerely Daniel Enders General Manager
2 out of 5
by A verified traveler from tx

No air conditioning

Posted May 29, 2016
Pros: Cleanliness
Location: seemed to be popular for families with kids less than 5 so must be something nearby for them.
It was a hot day and we were looking forward to a cool nights sleep. No such luck. Each room has a fan but no individual air con. Hotel was on the edge of town convenient to freeway and sporting complex otherwise not much in walking distance. Hotel had jacked up its prices to 3x normal due to major trade show in Nurembergburg. We made reservations at least 3 mo in advance. Hotel was sold out. This hotel would be a good value at normal rates but was a poor value at 3x the normal. Asked for help from staff in locating a self service laundry nearby, they sent us to a dry cleaner/ laundry. Something got lost in translation there. We found a laundry by the railway station with a parking space in front for the car using Google. Allow 30 min to get to heart of Nuremburg, 15 min to Nuremburg airport by car.
Comment from Hotel Management
Jun 10, 2016 by Daniel E, Hotel Management
Dear Jim, thank you for taking the time to tell us about your experience at the Fuerther Hotel Mercure Nuernberg West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with indiv. air condition and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Enders General Manager
5 out of 5
by Asaf

Posted Mar 9, 2016 on Hotels
Comment from Hotel Management
May 17, 2016 by Daniel, Hotel Management
Lieber User Asaf, danke für dies tolle Bewertung! Herzliche Grüße Daniel Enders General Manager
4 out of 5
by A verified traveler

Good but need new beds.

Posted Feb 5, 2016 on Hotels
Overall the hotel is good. The only complaint is the bed is hard as a rock. It was like sleeping on the floor.
Comment from Hotel Management
Dear Mercure Guest, thank you very much for your positive feedback as well as your critical statements. Your honest asset will help to improve our services. Sincerely Daniel Enders General Manager
3 out of 5
by A verified traveler

Ok but not a 4 star

Posted Oct 29, 2015
Cons: Halls were pretty smelly and tired.
Location: Close to highway for easy access. Not near any amenities.
The hotel is not as fresh as it appears in the pictures. It's fine but basic. Smoking on some floors so that means basically the hotel is a smoking hotel. I switched to another hotel for the same price in Nuremberg that was a solid 4.5 star hotel. This is a solid 3 not a 4.