They got 2 main things wrong.
Posted Feb 28, 2015 on Hotels
It's a good hotel: clean, convenient and well-appointed, but the let down for me is the same as with a lot of hotels. Inadequate lighting and an uncomfortable bed, made for a not-so-perfect stay. So many hotels like this one, only have bedside lamps and a light over the desk, but no main overhead light over the bed, to illuminate into every corner, and none in the areas where the suitcase stand is. I want to be able to see into my suitcase! The bed was hard with no soft mattress topper. A pillow-soft mattress topper is absolutely necessary for all hotel beds.