Ratings based on 167 Verified Reviews

3.9 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel, In a Great Location

Posted Mar 10, 2017
Pros: It Great location, Large room, Very welcoming, Friendly staff, Nice swimming pool & sauna, Nothing to dislike its a lovely hotel.
Location: Located right next to main train station & underground for very easy access to anywhere in Nuremberg 15mins to Messe 5mins to shops bars & restaurants
Very friendly welcoming Staff, Hotel very clean lovely large room and in a great location
Comment from Hotel Management
Mar 12, 2017 by peterleone , Hotel Management
Dear guest, thank you for your lovely feedback. We are pleased to read that you enjoyed your stay at our Hotel so much and recommend us to other travellers. It's a wonderful day today! Yours sincerely Peter Löw, your host and the team of Ringhotel Loew's Merkur
2 out of 5
by A verified traveler from Malvern, UK.

Theft from Room

Posted Mar 6, 2017
Pros: The food in the restaurant was very good and well presented, although the dinner menu is somewhat limited and the Bar
Cons: See above...
Location: The location is ideal for exploring Nuremberg and is close to the metro if you wish to travel further afield.
Whilst staying at this hotel over the weekend of 3rd-5th May 2017, my camera bag, containing all my camera equipment and other electronic devices, was taken from our room whilst we ate in the hotel restaurant. The night manager was as helpful as he could be, however, the staff on duty the next morning when we checked out could not have been more disinterested or dismissive. They seemed more concerned that we might have had an extra Coke from the mini-bar than the fact that someone staying in their hotel had been robbed! At the time of writing this I have still received nothing by way of an apology nor any sign of sympathetic understanding from the hotel. This is most definitely not a hotel I will be staying in again, nor recommending to friends and colleagues.
Comment from Hotel Management
Mar 12, 2017 by peterleone, Hotel Management
Dear guest thank you for your comprehensive review. Please understand that this platform is not the right place to disuss the specific matter, whether and where you were robbed - or not. It is a question of investigation by the police, we are not justified to evaluate. Please let me add to other readers that the staff that checked you out where other staff members than those that have been involved in your case at midnight. And just some little additional Information. We did several telephone calls with the Police authorities for you to transfer the file number of the incrimination act as fast as possible to your hands. Otherwise it would have taken much more time. I think this support demonstrates our helpfulness in a situation that is not ours to assess and evaluate. Yours sincerely Peter Löw, your host By the way: You stayed in March at our Hotel, May 2017 is still to come.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Very nice hotel which give me comfort and safe.

Posted Feb 14, 2017
A very good hotel in terms of its cleaning, sense of safety and the location. Just opposite to the train station. As we are Chinese and from Hong Kong, it is easy to find Chinese restaurant nearby. The hotel room is big (we are couple with double room and have many things). The toilet is clean, bed and pillow are comfortable to sleep. The lounge has a big bear which is cute, and we can enjoy the different kinds of tea at the bar :-) Staff are nice who help us to print out train station 邦票 ticket which I forgot to print before my trip! And I can even get back my stuff after I lost it , although it is just a tourguide book
Comment from Hotel Management
Feb 20, 2017 by Nürnberg, Hotel Management
Dear guest, thank you very much for your nice Review. We are all very pleased to read that you enjoyed your stay at our Hotel so much. That makes us really happy! We wish you had a safe journey home. Yours sincerely Peter Löw, your host
4 out of 5
Recommended
for Everyone
by A verified traveler from Rhode Island - USA

Good value

Posted Feb 10, 2017
The hotel is close to center and within walking distance to the train station. The staff was friendly and the hotel was clean and orderly. My room #27 on the 3rd floor was a single person room and it was quite small. However it was nicely done and fully functional. The pool and sauna came in nice after a long day at the trade show. I will stay there again.
Comment from Hotel Management
Feb 13, 2017 by peterloew, Hotel Management
Dear guest, thank you very much for your Kind recommendation. We are very pleased to read that you enjoyed your stay at our Hotel during the trade Show. We are looking forward to seeing you next year again. Yours sincerely Peter Löw, your host
3 out of 5
by A verified traveler from Nuremberg, DE

Great location, charge extra for everything

Posted Dec 11, 2016 on Orbitz
Booked through Orbitz but the front desk staff told me (rudely) I needed a printed copy of a travel voucher. This has never happened before as many times as I have used Orbitz. Hard bed, 12.50 for parking. Good location and good food. Broken elevator
Comment from Hotel Management
Dec 13, 2016 by peterleone, Hotel Management
Dear guest, thank you for your Feedback. Please let me inform other Readers that the broken elevator (1 of three) was out of order for only about 120 minutes. Yours sincerely Peter Löw, your host
2 out of 5
by A verified traveler

Smelly hotel

Posted Dec 11, 2016 on Hotels
The hotel was smelly and not very clean!
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Dear guest, your Headline reminds me of a great quotation of the great composer, guitar-player Frank Zappa: "Jazz is not dead, it just smells funny". Peter Löw, your host and the Mothers of Invention
5 out of 5
by A verified traveler

Short walking distance from main station

Posted Dec 10, 2016 on Hotels
Room was a good size. Hotel staff were very friendly and helpful. Happy to recommend
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for your warm recommendation. That makes us happy, too. Yours sincerely Peter Löw, your host.
4 out of 5
Recommended
for Everyone
by A verified traveler from stockton, United States of America

Good hotel close to rail station.

Posted Nov 28, 2016
Great staff. Good breakfast. Very convenient location,
Comment from Hotel Management
Nov 30, 2016 by Thank you , Hotel Management
Dear guest, thank you for your nice review. We are all very happy to read your lines and that you had a pleasant stay at our Hotel. Yours sincerely Peter Löw, your host
5 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
Good location opposite train station. Helpful, efficient staff.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear guest, thank you for your very nice recommendation. We are pleased to read that you enjoyed your stay at our Hotel. Yours sincerely Peter Löw, your host
1 out of 5
by A verified traveler

Posted Sep 24, 2016 on Hotels
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear guest, thank you for your evaluation. Yours sincerely Peterv Löw