Ratings based on 2,278 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from victoria bc canada
perfect locationPosted Sep 23, 2017
Location: convenient for morning flights
every staff member i encountered made me feel welcome and important. Thank you
for Everyoneby A verified traveler from oklahoma City OK USA
Very convenient for Air Travel and classy hotelPosted Sep 22, 2017
Pros: It was very convenient to terminal One....within easy walking distance.
Cons: There is NO signage indicating a street entrance to this hotel. My husband and I circled the nearby streets for over 1/2 hour and finally gave up.
We had a short stay at this very nice hotel and thoroughly enjoyed the gourmet hotel restaurant.
for Everyoneby A verified traveler from Kuwait
Piece of mind before travelPosted Sep 22, 2017
Nothing more important prior to a return flight than a good stay! Sheraton provides this! The concierge staff were excellent and very helpful taking the luggage to the airport.
for Everyoneby A verified traveler from Dexter, MI
Convienent to Frankfort AirportPosted Sep 22, 2017
Jessica, Michelle, Avto and Ben, their manager, provided me with excellent hospitality services!
by A verified traveler from birmingjam uk
got connedPosted Sep 18, 2017
We had booked a delux room but when we git there we where given a classic room when I asked what the difference was I was told not much just that the delux was more modern Sure there was i difference in price which I was not refunded to me The mini bar was empty There was no coffee machine just a cattle No milk for the coffee just powder milk This is not what i expected
by A verified traveler
They double charged mePosted Sep 17, 2017
I booked my room on expedia and expedia collected the fee using my credit card. Then the Sheraton proceeded to charge me again - I didn’t find out until i got my credit card statement. I have contacted them to be reimbursed and am waiting. They were not overly helpful or concerned to help on the phone and I was told to email them which I have. They shoudn’t use internet booking systems if they aren’t going to train their staff properly.
for Everyoneby A verified traveler from Ca
very nice hotelPosted Sep 16, 2017
Loved it. Staff were great. fast checkin and out.
for Everyoneby A verified traveler from seattle
Stop oberPosted Sep 15, 2017
Pros: Location, Cleanliness, friendly helpful staff, work out facility, restaurant's/bar
We spent one night at the Sheraton location. the location and accommodations meant our needs perfectly. We booked a club room for the convenience of evening snack and breakfast . No need to leave hotel for restaurant choices either Easy walk to international check in and gates/Lounges. We will stay here again.
by A verified traveler from Iowa
Long check in linePosted Sep 13, 2017
It took 45 minutes to check in due to a long line. The situation was the same 90 minutes later. Too bad that a hotel like this does not staff appropriately for the number of guests!
for Everyoneby A verified traveler from Louisiana
Vacation-convenient at airportPosted Sep 12, 2017
Pros: Location & seemed like home
Cons: Restaurant pricy for breakfast
Location: At the airport-walk- at the transportation hub but quiet
Very tired and easy to walk to from plane- very large hotel but has all you would want