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Reviews of ACHAT Hotel Offenbach Plaza

4 out of 5
ACHAT Hotel Offenbach Plaza
Ernst-Griesheimer-Platz 7, Offenbach am Main, HE

Reviews

8.2

Very Good

Rating 10 - Excellent. 206 out of 598 reviews" "
Rating 8 - Good. 273 out of 598 reviews" "
Rating 6 - Okay. 75 out of 598 reviews" "
Rating 4 - Poor. 31 out of 598 reviews" "
Rating 2 - Terrible. 13 out of 598 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Naim

Stayed 1 night in Dec 2023

8/10 Good

Johan

Stayed 4 nights in Nov 2023

8/10 Good

EL alami

Stayed 2 nights in Nov 2023

6/10 Okay

Joerg

Stayed 1 night in Nov 2023

6/10 Okay

Dirk

Stayed 1 night in Nov 2023

10/10 Excellent

Stefanie

Stayed 2 nights in Oct 2023

6/10 Okay

Ori

Stayed 2 nights in Oct 2023

10/10 Excellent

Robert, Bronxville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Oct 2023
Response from Helge Lütters on Oct 23, 2023
Dear Robert,Thank you very much for taking the time and rating us online! Guest satisfaction is our top priority. Your positive feedback is very valuable. We hope, you had a safe trip home and would be happy to welcome you again!Kind regards, your ACHAT Hotel Offenbach Plaza Team

2/10 Terrible

Ethan

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in with friends - the staff acted very coldly towards us. Went up to room, could not get in, door would not work. Went down to lobby, they insulted my intelligence by telling me “the door does not open on its own”. Went back up after no help, had to slam my entire body weight against the door to get in. Shortly after - my friends send me a picture and a call showing and saying that they found bed bugs in their bed. Disgusted, we checked our bed to find no less than 3 bugs. We packed quickly, mortified, and went down to check out, where they told us when it came to a refund “we will do what we can.”. We were able to find another hotel that night and left at about 10:30 PM. It has been two days, and it has been radio silence. Hoping to hear back and get a refund for our two nights.
Stayed 2 nights in Oct 2023
Response from ACHAT Team on Oct 23, 2023
Dear Ethan,Thank you for your feedback. To improve our service constantly, guest reviews are very important for us.Please, apologize the inconveniences during your stay. Our team is 24 hours available and will be happy to answer any questions or suggestions you may have.We would be happy if we could convince you of our service on another occasion!Kind regards, your ACHAT Hotel Offenbach Plaza Team

4/10 Poor

Jens

Stayed 1 night in Sep 2023

4/10 Poor

ANNA, BRONX

Business traveler
Disliked: Amenities
Not worth the money for the room.
Stayed 2 nights in Sep 2023
Response from Helge Lütters on Sep 28, 2023
Dear Anna,Thank you for taking the time to review your stay at our property. In order to continuously improve our service, your feedback is very valuable to us.We would be happy to convince you of our service on another occasion and hope to be able to welcome you again.Kind regards, your ACHAT Hotel Offenbach Plaza Team

10/10 Excellent

oleg

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Supper noisy location.
Stayed 3 nights in Sep 2023
Response from Helge Lütters on Sep 20, 2023
Dear Oleg,We are happy that we were able to welcome you at ACHAT Hotel Offenbach Plaza! Thank you very much for taking the time and rating us online! Guest satisfaction is our top priority. Your feedback is very valuable. We hope, you had a safe trip home and would be happy to welcome you again!Kind regards, your ACHAT Hotel Offenbach Plaza Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Franz

Stayed 1 night in Sep 2023

10/10 Excellent

Rosemary

Stayed 2 nights in Sep 2023

10/10 Excellent

Dragan

Stayed 1 night in Jul 2023

4/10 Poor

Mhasan

Stayed 1 night in Jul 2023

10/10 Excellent

Stefan

Stayed 1 night in Jul 2023

10/10 Excellent

Latif

Stayed 2 nights in Jul 2023

8/10 Good

Giacomo

Stayed 1 night in Jul 2023

8/10 Good

Leo

Stayed 4 nights in Jun 2023

10/10 Excellent

Leo

Stayed 4 nights in Jun 2023

10/10 Excellent

Markus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt für ein Wochenende
Sehr schönes Frühstücksbuffet, ruhige Zimmer
Stayed 2 nights in Apr 2023
Response from Achat Hotel Offenbach Plaza on May 10, 2023
Sehr geehrter Markus, herzlichen Dank für Ihren Aufenthalt in unserem Haus. Wie freuen uns sehr, dass Sie sich die Zeit genommen haben, diesen online zu bewerten. Über Ihre positive Rückmeldung freut sich unser ganzes Team! Die Gästezufriedenheit ist unser wichtigstes Ziel. Wir hoffen, dass Sie eine angenehme Heimreise hatten und freuen uns, wenn wir Sie wieder einmal in bei uns begrüßen dürfen. Herzliche Grüße,Ihr Team vom ACHAT Hotel Offenbach Plaza

6/10 Okay

Alexander

Stayed 1 night in Apr 2023
Response from Helge Lütters on Jun 15, 2023
Lieber Alexander,vielen Dank für Ihre Bewertung. Wir bedauern sehr, dass Sie bei Ihrem Aufenthalt mit unseren Leistungen nicht zufrieden gewesen sind. Wir hoffen dennoch, Sie bei nächster Gelegenheit wieder bei uns begrüßen zu dürfen, um Sie dann von den gewohnt guten Leistungen unseres Hauses überzeugen zu können.Freundliche Grüße, Ihr Team vom ACHAT Hotel Offenbach Plaza

2/10 Terrible

Lee

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Issues with booking. When I arrived the reception said the booking payment was declined, dispite another room on the same booking being approved. I showed the Expedia reciept clearly showing the booking had two paid for rooms. Also the bank statement matching the payment amount. But the receptionist insisted I had to pay for 1 room still and claim it back off Expedia.
Stayed 1 night in Apr 2023
Response from Achat Hotel Offenbach on Apr 20, 2023
Dear Mr. Lee,Thank you for choosing Achat Hotel Offenbach and sharing your experience.We again want to take the chance to apologize for any inconvenience upon check-in and let you know how valuable your feedback is to us. We were able to identify a technical problem with the prepayment for one of the rooms in your reservations and were happy to clarify the issue within minutes on site.We hope you had a safe trip home and would be delighted to be hosting you again.Kindest regards, Your ACHAT Hotel Offenbach Plaza Team

6/10 Okay

Duane

Stayed 1 night in Apr 2023

8/10 Good

Peter

Stayed 5 nights in Apr 2023

10/10 Excellent

Marc

Stayed 2 nights in Mar 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usual place to stay for the business trip. They tried to arrange a newly renovated room but unfortunately there was no refrigerator. It's pity. I hope to have a new room with a refrigerator next time. I like the breakfast.
Stayed 4 nights in Mar 2023
Response from Helge Lütters on Jun 16, 2023
Dear guest,thank you for your feedback. We are happy that you enjoyed your stay at ACHAT Hotel Offenbach Plaza. We would be happy to take your experience report as an opportunity to review the criticisms you have mentioned of our services in the relevant areas.See you soon again and kind regards,your ACHAT Hotel Offenbach Plaza Team

10/10 Excellent

Mark

Stayed 1 night in Feb 2023

8/10 Good

Ana Paula

Stayed 2 nights in Feb 2023

8/10 Good

henrik

Stayed 1 night in Feb 2023

4/10 Poor

Graziella

Stayed 4 nights in Feb 2023

6/10 Okay

Binyamin

Business traveler
Liked: Cleanliness
Disapointing
NO INTERNET -THIS IS BIG NO-NO - AS THEY SAY THE INTERNET DO NOT REACH ALL AREAS OF HOTEL
Stayed 3 nights in Feb 2023
Response from ACHAT Hotels Offenbach on Feb 10, 2023
Dear Binyamin,thank you for taking the time to review your stay at our property. Please, apologize the inconveniences during your stay. Our IT department is already working on that issue, soon those problems should not take place anymore. We would be happy to convince you of our service on another occasion and hope to be able to welcome you again.Kind regards, your ACHAT Hotel Offenbach Plaza Team

4/10 Poor

Kitty

Stayed 1 night in Feb 2023

6/10 Okay

Thomas

Stayed 2 nights in Jan 2023

10/10 Excellent

Marc

Stayed 4 nights in Jan 2023

10/10 Excellent

Robert, Bronxville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great value
Stayed 3 nights in Oct 2022
Response from Achat Htel Offenbach Plaza on Nov 7, 2022
Dear Robert ,thank you for your very positive feedback. We are very happy that you enjoyed your stay at ACHAT Hotel Offenbach Plaza. The guest satisfaction is very important to us and your feedback supports us. Thank you.We would be happy to be hosting you again soon.Kind regards,Your ACHAT Hotel Offenbach Plaza Team

2/10 Terrible

Lovelda

Stayed 6 nights in Oct 2022

8/10 Good

claudette

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Patricia, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 9 nights in Jul 2022
Response from Team Offenbach on Aug 10, 2022
Dear Partricia, Thank you for your choosing our ACHAT Hotel Offenbach Plaza and the time to rate us online. We appreciate your positive feedback. The well-being of our guests is very important and your feedback is very valuable for us. Thank you very much. We would be happy to welcome you again at our property. Kind regards, your ACHAT Hotel Offenbach Plaza team

10/10 Excellent

jurgen, coral gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no benefits.
Stayed 2 nights in Jul 2022
Response from Team Offenbach on Jul 28, 2022
Dear Jurgen , We are very happy that we were able to welcome you at ACHAT Hotel Offenbach Plaza ! Thank you very much for taking the time and rating us online! Guest satisfaction is our top priority. Your positive feedback is very valuably. We hope, you had a safe trip home and would be happy to welcome you again! Kind regards, your ACHAT Hotel Offenbach Plaza team

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but far away from attractions
Great hotel- nicer in new area attached to reception. Was kid my moved from the second block at back to the newly refurbished area (not any different but felt safer). Staff we very helpful. But not close to anything. About 20 min walk to sbahn then ride for 15 more into centre. Had I know this wouldn’t stayed this far out. But apart from that it was good.
Stayed 2 nights in Jul 2022
Response from Team Offenbach on Jul 28, 2022
Dear Amy, thank you for your feedback. We are very happy that you enjoyed your stay at ACHAT Hotel Offenbach Plaza . Great hotel- nicer in new area attached to reception The guest satisfaction is very important to us and your feedback supports us. Thank you very much for you effort! We would be happy to see you soon again at our ACHAT Hotel Offenbach Plaza . Kind regards, your ACHAT Hotel Offenbach Plaza Team

6/10 Okay

Patricia, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
internet access was missing in our room. wifi signal was weak and not stable. hotel was babe to address the issue. second time this happened at the hotel with six months.
Stayed 1 night in May 2022
Response from Team Offenbach on Jul 28, 2022
Dear Patricia, thank you for your feedback. We are very happy that you enjoyed your stay at ACHAT Hotel Offenbach Plaza . The guest satisfaction is very important to us and your feedback supports us. Thank you very much for you effort! We would be happy to see you soon again at our ACHAT Hotel Offenbach Plaza . Kind regards, your ACHAT Hotel Offenbach Plaza Team

2/10 Terrible

Svitlana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I’m not satisfied with service of this property, they have old furniture, they don’t change a bedsheets only once in 7 days which absolutely not appropriate, and they don’t have AC in the room TV is broken no Chanel. Terrible experience!
Stayed 19 nights in May 2022
Response from Team Offenbach on Jul 28, 2022
Dear Svitlana, Thank you for your feedback. To improve our service constantly, guest reviews are very important for us. Please, apologize the inconveniences during your stay. We would be happy if we could convince you of our service on another occasion! Kind regards, your ACHAT Hotel Offenbach Plaza team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Achat Hotel Offenbach on Dec 21, 2021
Sehr geehrter Peter, wir freuen uns sehr, dass wir Sie in unserem ACHAT Hotel Offenbach Plaza begrüßen durften! Herzlichen Dank, dass Sie sich die Zeit für eine Rückmeldung genommen und uns so positiv bewertet haben! Die Gästezufriedenheit steht für uns an erster Stelle. Wir würden uns freuen, Sie bald wieder in unserem Haus begrüßen zu können. Herzliche Grüße Ihr Team vom ACHAT Hotel Offenbach Plaza

4/10 Poor

Juhee

Business traveler
Stayed 1 night in Sep 2021
Response from Team Offenbach on Oct 13, 2021
Hallo Juhee, vielen Dank für Ihre Rückmeldung. Gästefeedback ist sehr wichtig für uns, um unseren Service ständig zu verbessern. Wir bedauern es sehr, dass es während Ihrem Aufenthalt zu Unannehmlichkeiten gekommen ist. Wir würden uns freuen, wenn wir Sie bei einer anderen Gelegenheit von unserem Service überzeugen dürfen! Herzliche Grüße, Ihr Team vom ACHAT Hotel Offenbach Plaza

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stuff is great, but there was no air conditioning in the room. Just a fan and since it was a hot day it was not very comfortable.
Stayed 1 night in Jul 2021
Response from Team Achat Hotel Offenbach on Jul 26, 2021
Dear expedia user , Thank you for your choosing our ACHAT Hotel Offenbach Plaza and the time to rate us online. We appreciate your positive feedback. The well-being of our guests is very important and your feedback is very valuable for us. Thank you very much. We would be happy to welcome you again at our property. Kind regards, your ACHAT Hotel Offenbach Plaza team

10/10 Excellent

D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from Team Offenbach on Jul 28, 2022
Sehr geehrter User, wir freuen uns sehr, dass wir Sie in unserem ACHAT Hotel Offenbach Plaza begrüßen durften! Herzlichen Dank, dass Sie sich die Zeit für eine Rückmeldung genommen haben und uns so positiv bewertet haben! Die Gästezufriedenheit steht für uns an erster Stelle. Wir würden uns freuen, wenn wir Sie bald wieder einmal in unserem Haus begrüßen können. Herzliche Grüße, Ihr Team vom ACHAT Hotel Offenbach Plaza

10/10 Excellent

Sebastiano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, very clean and helpful and polite staff.
Stayed 1 night in Jan 2020
Response from Team Offenbach on Jul 28, 2022
Dear Sebastiano, We are very happy that we were able to welcome you at ACHAT Hotel Offenbach Plaza ! Thank you very much for taking the time and rating us online! Guest satisfaction is our top priority. Your positive feedback is very valuably. We hope, you had a safe trip home and would be happy to welcome you again! Kind regards, your ACHAT Hotel Offenbach Plaza team