Bar (on property)

Reviews of Dormero Hotel Frankfurt Messe

4 out of 5
Dormero Hotel Frankfurt Messe
LISSABONNER STRASSE, 2, Frankfurt, Hessen

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 104 reviews" "
Rating 8 - Good. 24 out of 104 reviews" "
Rating 6 - Okay. 18 out of 104 reviews" "
Rating 4 - Poor. 10 out of 104 reviews" "
Rating 2 - Terrible. 11 out of 104 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hanna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy due to train passing near the windows of our rooms. Very unfriendly service. Didn't allow check in 15 minutes before actual check in time, and no service at lobby during that time. One of the worst buffet breakfasts I have ever had in an hotel. Coffee machine barely working, and takes forever to service by staff. Eggs taste like ... And look worse. Empty plates were not replaced in a timely manner. Cleaning is not done automatically but you have to ask for it. Don't abide by their cancellation policies and interpret it erroneously.

2/10 Terrible

Hanna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad yet expensive breakfast. only one coffee machine in breakfast area that needed cleaning every 5 minutes. And it took the staff 15 mins to do so each time leading to big queue. Empty trays were seldom replaced and with little quantities even though they had high occupancy and were aware of that a while back. They don't allow you to check in if you arrive 15 mins earlier than advertised schedule. Rooms give directly to train rails and isolation is not very good. End result you always wake up at start of service before 5am maybe. They badly interpret their cancellation policy and refuse refund for last unused day. They don't clean the rooms except if explicitly asked.
Stayed 2 nights in Mar 2024

6/10 Okay

Jesús Miranda

Stayed 2 nights in Mar 2024

10/10 Excellent

Kirk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and clean rooms
Stayed 1 night in Feb 2024

6/10 Okay

Tenzing

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

jason

Liked: Staff & service, amenities
4* rating based on fact the room rate was very low so I feel I received excellent value for amount paid. Super quick and easy check in by friendly front desk agent who explained all facilities. Very basic room, totally normal for Germany. No multi-plug adaptor or USB ports. Free minibar with a few free soft drinks and a beer was cute. Not much around in the immediate area although close to transport links. Room was quite noisy from road traffic and is also near the rail line.
Stayed 1 night in Dec 2023

10/10 Excellent

Basam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Samuel

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The beds are very uncomfortable. The room had a distinct odor. There was no soap or shampoo provided. The TV was broken. Other than that...
Stayed 2 nights in Nov 2023

6/10 Okay

Vahe

The televisions were out of order for two days, with no updates or apology about it, and the staff was not welcoming.
Stayed 2 nights in Nov 2023

8/10 Good

Cat

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2023

8/10 Good

Seyedali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for short stays
The staffs were really friendly. Although the check in was at 3, they prepared my room and gave the room 2 hours earlier. The room was clean and bright, everything was new in the room, beds were comfortable, bathroom was well cleaned. One of the problems was the hot water during showering that was getting hot and cold, the other thing that made me surprised was repairing the walls and the floors at the reception floor of the hotel which made the guests uncomfortable for passing through the hotel lobby.
Stayed 1 night in Oct 2023

2/10 Terrible

Fuka

Disliked: Staff & service, property conditions & facilities
Room207’s shower is broken. It’s only available for freaking boiling water
Stayed 1 night in Oct 2023

10/10 Excellent

Melanio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Shopping mall is about 10 minutes and subway and tram are also nearby.
Stayed 4 nights in Oct 2023

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
Not in best condition
Stay was for three nights but room aircondition was not working. Had to change room after two nights. Construction work going on in lobby and breakfast area.
Stayed 3 nights in Sep 2023

6/10 Okay

Timo

Stayed 1 night in Oct 2023

6/10 Okay

Muhammad

Business traveler
Disliked: Staff & service, amenities
TV was not working
Stayed 3 nights in Oct 2023
Response from We are very sorry for the inconvenience caused on Oct 8, 2023
We are very sorry for the inconvenience caused. Our IT servise is working on this.

10/10 Excellent

Pedro

Stayed 1 night in May 2023
Response from PvB on Jun 27, 2023
Lieber Gast,vielen Dank für das positive feedback, wir freuen uns auf Ihren nächsten Besuch bei uns.

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from Bernhard Wienand on Sep 28, 2021
Lieber Gast, vielen Dank für Ihre Bewertung. Wir hoffen wir dürfen Sie bald wieder begrüßen. Ihr Team vom Dormero Hotel Frankfurt

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel for Frankfurt
Stayed 1 night in Sep 2021
Response from Bernhard Wienand on Sep 25, 2021
Dear Guest, thank you very much for your rating. We hope we can welcome you soon again. Your Team of the Dormero Hotel Frankfurt

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mice infestation in the hotel
A/C not working. TV not working. Dirty rooms. Poor maintenance on bathroom facilities.
Stayed 1 night in Aug 2021
Response from bewi on Aug 15, 2021
Dear Guest, thank you for your Feedback. We have in alle our Hotels Animals. What you find disgusting other like it. Sorry that you dident talk with use about your issues. We could solve your problems.. do that you are wrtiting anonymus we can't controll your issues.. Your Team of the Dormero Hotel Frankfurt

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mice in the hotel lobby
Wow, disgusting!!! Stay away. Mice in the hotel lobby, disgusting!! A/C not working. TV Not working. Staff doesn’t care. Certainly not 4 Stars, very dirty, unsanitary.
no place for rodents
Stayed 1 night in Jul 2021
Response from bewi on Aug 15, 2021
Dear Guest, thank you for your Feedback. We have in alle our Hotels Animals. What you find disgusting other like it. Sorry that you dident talk with use about your issues. We could solve your problems.. do that you are wrtiting anonymus we can't controll your issues.. Your Team of the Dormero Hotel Frankfurt

6/10 Okay

Denise

Traveled with partner
Liked: Staff & service
Wir waren eine Nacht in dem Hotel, es ist leider sehr laut durch die Autos und die Bahn. Die Sauberkeit ist okay, es könnte aber daraus sauberer sein
Stayed 1 night in Mar 2024

10/10 Excellent

Kenan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr freundlich und zuvorkommend. Aber telefonisch nicht erreichbar!
Stayed 1 night in Feb 2024

2/10 Terrible

ALIZA

Stayed 1 night in Jan 2024

10/10 Excellent

Luciano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura per l’accesso al quartiere fieristico’ pulito e luminoso
Stayed 1 night in Jan 2024

8/10 Good

Anja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Myriam

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Am 12.01.24 hatten wir im Hotel 1 Übernachtung. Check in war sehr gut Erstes Zimmer ging das Fernseh nicht Wir bekamen direkt ein anderes Zimmer. Zimmer ok viele sachen müssten Repariert werden. Bett war angenehm. Das Bett sollte man nicht verschieben, Da unter dem Bett überhaupt nicht gereinigt wird. Ich fand viele sachen wie alter Hausschuh usw. Die Gegend ist sehr gut und fussläufig schnell in der Stadt. Parkplatz gegen Gebühr von 25 Euro por Tag erhältlich. Das Hotel ist ok aber 4 Sterne würde ich nicht ergeben.
Stayed 1 night in Jan 2024

10/10 Excellent

Franz

Stayed 3 nights in Jan 2024

10/10 Excellent

Melanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Elke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
okay
Stayed 1 night in Dec 2023

8/10 Good

Claudia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Pascal

Stayed 3 nights in Dec 2023

10/10 Excellent

Mladen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Joachim

Liked: Cleanliness
Disliked: Staff & service, room comfort
Städtetrip
Bei Anreise am Samstagmorgen Rezeption unbesetzt. Unter einer angegeben Telefonnummer lief nur AB. Im Frühstücksraum dann doch noch jemanden angetroffen, der meinen Koffer in Empfang nehmen könnte. Keine Sitzgelegenheit auf dem Zimmer (514). Duschkopfhalterung nicht richtig befestigt. Safe nicht nutzbar, da verschlossen. Fernsehempfang sehr eingeschränkt, da nur Sender der RTL Gruppe verfügbar. Rezeption bei Abreise am Sonntag wieder unbesetzt. Zumindest das Bett war bequem. Fazit: Folgebuchung ausgeschlossen!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Waltraud

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Denis

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Beyza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Tolles Hotel, sauber.. super für ein Kurztrip in FFM
Stayed 1 night in Dec 2023

2/10 Terrible

Amir

Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens für den Preis!
Stayed 1 night in Dec 2023

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes Personal, faire Preise am Wochenende, gut erreichbar.
Stayed 1 night in Dec 2023

6/10 Okay

Carolin

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Jürgen

Stayed 1 night in Nov 2023

10/10 Excellent

Antti

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä sijainti
Hyvällä sijainnilla messukeskukseen nähden.
Stayed 1 night in Nov 2023

8/10 Good

Anas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Sabine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Super zentral ,nähe zur Messe und Einkaufszentrum optimal. Das Hotel und Zimmer sind im guten Zustand,aber überall Renovierung mit Müll und Eimer mit Wasser die aussen und innen nicht weggeräumt werden. Das Frühstück ist ok aber nicht gut, fehlende Körnerbrötchen und Brot, Pappbecher wegen zu wenig Tassen, ebenso waren die Servicekräfte überfordert.
Stayed 3 nights in Oct 2023

8/10 Good

Ute

Stayed 1 night in Oct 2023

10/10 Excellent

Yueyue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023