Do not stay here
Posted Jan 26, 2017
The rooms are out of date and not functional - light bulbs were out, neither tv worked properly (one showed only adult content instead of English-speaking news channels), and there was no heat in the bathroom. It took 3 requests for assistance and three trips by maintenance staff to the room to get one of the tvs to work. The room was not properly cleaned during the stay - tissue boxes, toiletries, and water bottles were not replaced. There was clearly no vacuuming of the floors, since I lost an earring on my first day and was happily able to find it on the floor on the last day. The towels and bathrobes were old and worn. Weight room equipment is not functional. Taxis are not readily available - it took two requests for assistance and 15 minutes to finally get a taxi on a business day morning. Staff advised me to catch one from the street. There was no-one at the breakfast omelet stand 4 out of the 5 mornings. I asked to have a cab called for transportation to the airport, but instead was provided a large van for a higher price than I had been told, and an additional fee for the privilege to pay with a credit card, which I was also not informed of. The views from the junior suite are not to the Frankfurt skyline, but to the inner courtyard and the street.