Ratings based on 314 Verified Reviews

4.1 out of 5
72% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great Hotel, Excellent service!

Posted Jan 14, 2018
My stay was absolutely amazing due to a very helpful and efficient staff, convenient location, great restaurant and bar.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
Great hotel in great location in the centre of the city with a short to the main shopping area, and close to all the main transport links
4 out of 5
Recommended
for Everyone
by A verified traveler from Scunthorpe

Nice hotel...good location

Posted Jan 6, 2018
Pros: Breakfast was good with fresh omelettes nice fresh bread
Cons: slow checking out
Location: good location
good hotel in center of Frankfurt with roof terrace bar restaurant with great veiw of Frankfurts skyline
3 out of 5
by A verified traveler from San Francisco, CA

Overall a good hotel, could improve room comfort

Posted Jan 2, 2018
The staff is very friendly and accommodating and the facility Seems renovated, the guest rooms could have more than 1pillow per person and 1 really thin towel. There is no regular Bar of hand soap or bath soap or conditioner. All the liquid soaps/shampoos are refilled. Not a good standard for a 5 star property. Breakfast was good and the staff super accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable price

Posted Dec 13, 2017
Good breakfast. Great restaurant with terrace. Comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Nice restaurant with beautiful terrace. Good breakfast.
Comment from Hotel Management
Dec 1, 2017 by Fleming's, Hotel Management
Dear guest, Thank you for taking the time to rate us. Nice to hear that you enjoyed your stay in our hotel. Hope to see you again soon. Kind regards, Your Flemings Team
4 out of 5
Recommended
for Everyone
by A verified traveler from MOBILE, ALA

HOTEL STAFF VERY HELPFUL WITH EMERGENCY INCIDENT

Posted Oct 27, 2017
Pros: THE CARING ATTITUDE OF ALL STAFF FROM FRONT DESK TO THE FOOD SERVICE
Cons: AN EXTRA CHAIR WOULD BE HELPFUL WHEN TWO PEOPLE SHARE A ROOM
Location: GREAT LOCATION WITHIN WALKING DISTANCE TO CENTER OF FRANKFURT CITY
MY WIFE AND I WERE GIVEN OUTSTANDING SUPPORT DURING OUR STAY AFTER MY WIFE TRIPPED AND FELL IN THE ROOM. GERMAN EMERGENCY RESPONDERS WERE CONTACTED BY STAFF IMMEDIATELY AND RENDERED ASSISTANCE; SPECIAL CARE GIVEN TO US AS WE HAD TO CUT OUR STAY SHORT AND RETURN HOME FOR MEDICAL CARE.
Comment from Hotel Management
Nov 5, 2017 by Fleming's, Hotel Management
Dear Bob and Margot, it was a pleasure to have you as guests. Please come back soon. Kind Regards Your Flemings Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Spanish Fort, AL

Great location!

Posted Oct 22, 2017
Pros: Breakfast was excellent1
Cons: Include facial wash cloths in the bathroom linens.
Location: Parks, restaurants, museums, walk paths, etc.
Wonderful staff...loved the location in downtown Frankfurt!
Comment from Hotel Management
Oct 27, 2017 by Fleming's, Hotel Management
Dear Guest,Wow! Thank you for 100%. We are very pleased that you praise the friendliness of our employees. This is exactly what we stand for and what makes the difference. Hope to see you again soon. Kind Regards, Your Flemings Team
3 out of 5
by A verified traveler

Decent hotel for business and family travel

Posted Oct 1, 2017 on Hotels
Decently maintained hotel in safe commercial area. Room a bit small but some nice amenities-free bottled water and beer in room refrigerator. Staff pleasant and try to be helpful with concierge functions but often slow and seemed untrained or new in position, many aren't too fluent in English. Service poor on Sunday but much better and other days. Breakfasts were solid by German hotel standards.
Comment from Hotel Management
Oct 12, 2017
Dear Guest, thank you for taking the time to rate us. We are sorry to hear we were not able to meet your expectations. We would like to assure you that we take your feedback seriously and will place further actions to make your feedback worth wile. Maybe you will still come back in the future and convince yourself. Best regards, Your Flemings Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Excellent hotel and location

Posted Sep 29, 2017
Pros: Location, breakfast, pleasant breakfast room, my room's location in the front of the hotel, size of my room, comfortable bed, hard-working staff.
Cons: Needs a concierge, or additional staff at the front desk. Replace carpets in old wing. Fix elevator.
Location: Wonderful walking area through beautiful parks ringing the city. The old city, museums, shopping areas, and even the Palmengarten are walkable.
I stayed here for 6 nights, in the old section on the top floor with a great city view. The room was very spacious, sunny and pleasant. However, the carpet needs to be replaced. Old spills were cleaned carefully, but spots remain and it takes away from the loveliness of the room. The staff works very hard and are very pleasant. However, management has understaffed it. There was no concierge when I visited (I'm not sure if that is intentional or just a temporary situation), so the two people manning the desk had to serve that role as well. Lines and the wait could get very long. Also only one elevator was working in this old section of the hotel, not adequate when calling from an upper floor. I had to walk up 6 flights on two occasions..
Comment from Hotel Management
Oct 6, 2017 by Fleming's, Hotel Management
Dear Elizabeth, thank you very much for your greate feedback. It feels us very proud to hear that you enjoyed your stay so much. We hope to welcome you again soon. Best regards Your Flemings Team