Ratings based on 253 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto , Canada

Very nice hotel, close to everything we needed

Posted May 24, 2016
Pros: Everything
Cons: nothing
Location: everything is pretty close
Staff at front desk were fantastic and very helpful. They spoke many different types of languages and were great to deal with.
5 out of 5
Recommended
for Everyone
by A verified traveler from chile

Perfect stay. Nice area

Posted May 11, 2016
Very good hotel, nice people. Nice happy hour. Great location. Highly recommended
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Superb hotel in excellent location

Posted Apr 13, 2016
Pros: Friendly helpful & welcoming staff. Comfortable & spacious room. Modern facilities. Impressive entrance and excellent location. Rooms very quiet.
Cons: More clarity on breakfast options
Location: Short taxi ride from main station. Gardens to rear of hotel. Easy and interesting walk to centre and river. Wide range of restaurants nearby.
Friendly helpful & welcoming staff. Comfortable & spacious room. Modern facilities. Impressive entrance and excellent location. Rooms very quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near lots of shopping

Posted Feb 6, 2016
Great location, walking distance to shops and restaurants. Free Wi-Fi only in the lobby. Excellent breakfast buffet but it is expensive. Will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2016
Lovely staff. With HHonors, we got free wifi and access to an amazing gym. Quiet room. Walking distance to almost everything.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Pakistan

excellent staff!

Posted Jan 25, 2016
Pros: excellent staff.
Cons: Complimentary water goes a long way.
Location: Location is excellent, very close to Zeil and also very close to the station.
The best part about the hotel even better than the beautiful lobby was the friendly and very nice staff. Very helpful and very energetic.
4 out of 5
Recommended
for Everyone
by A verified traveler

Family stay positive

Posted Dec 31, 2015
Cons: cleaning of the room is not so good, plus the matrices need to be really comfortable ones
Location: perfect location next to City center
Hotel is excellent, location is perfect, staff is very helpful specially Carsten from the front desk, breakfast is also very good, will be back again for sure
3 out of 5
Recommended
for Everyone
by A verified traveler from Auckland NZ

Upgrade at what cost

Posted Dec 30, 2015
Expedia has charged my credit card for the accommodation and the hotel has as well. Reception offered me an upgrade to the executive floor for an additional €70 which includes breakfast. I think €33 person for breakfast is astronomical and really not worth it. The executive lounge does however include complimentary snacks and drinks throughout the day which was nice if you could get a seat. The room howeveritself was not 'executive' with mould in the bathroom unfortunately. Quite an expensive one night stay. Hopefully the account will be cleared up. Currently gave paid twice for one night stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Brasil

Nice hotel On central área

Posted Dec 23, 2015
Nice hotel, comfortable And spacious rooms, with some amenities available, But wifi On room, breakfast And use of the spa area wasnt included On Price of the room, had to Pay as an extra surcharge, Like 33€ for the breakfast, 12€ the spa. Disapointed about those extra specially wifi available only At the lounge. Make sure What is included On your reservation before book it.
5 out of 5
Recommended
for Everyone
by A verified traveler from aberdeen scotland

good central location

Posted Dec 23, 2015
Pros: friendly staff good location clean , excellent bathroom
Cons: map of the area provided in the room
went for the weekend to visit the Christmas market had a great time weather helped