Overview of Hotel City Stay Frankfurt

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Guest reviews

3.1 / 5
836 reviews


  • Free WiFi
  • Breakfast Available
  • Parking Available
  • Bar


Explore the area

Popular LocationMaintower10 min walk
Popular LocationEuropean Central Bank10 min walk
RestaurantMian1 min walk
RestaurantSafari1 min walk
AirportFrankfurt (FRA-Frankfurt Intl.)19 min drive

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Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Standard Single Room

    Standard Single Room

    Room amenities

    • 161 sq ft
    • Sleeps 1
    • 2 Twin Beds
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  • Standard Double Room

    Standard Double Room

    Room amenities

    • 161 sq ft
    • Sleeps 2
    • 2 Twin Beds
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  • Comfort Single Room

    Comfort Single Room

    Room amenities

    • 269 sq ft
    • Sleeps 1
    • 2 Twin Beds
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  • Comfort Double Room

    Comfort Double Room

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 2 Twin Beds
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About this area


Located in Frankfurt's Bahnhofsviertel neighborhood, Hotel City Stay Frankfurt is in the city center and near a metro station. Maintower and Römer are notable landmarks, and travelers looking to shop may want to visit Skyline Plaza and Zeil Shopping District. Check out an event or a game at Commerzbank-Arena, and consider making time for Palmengarten, a top attraction not to be missed. Our guests appreciate the hotel's central location.

Visit our Frankfurt travel guide
Popular Location

What's nearby

  • Maintower - 10 min walk
  • European Central Bank - 10 min walk
  • Alte Oper - 11 min walk
  • Frankfurt Opera House - 12 min walk
  • Skyline Plaza - 12 min walk

Getting around

  • Frankfurt (Main) Central Station - 5 min walk
  • Central U-Bahn - 5 min walk
  • Frankfurt (FRA-Frankfurt Intl.) - 19 min drive


  • Mian - 1 min walk
  • Safari - 1 min walk
  • Stürmer - 1 min walk
  • Mittagsgold - 1 min walk
  • Haus 55 - 1 min walk

About this property

Hotel City Stay Frankfurt

3-star Frankfurt hotel in Bahnhofsviertel, walk to Financial District
A bar/lounge, self parking, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include multilingual staff and a TV in a common area. All 100 rooms offer free WiFi, flat-screen TVs with cable channels, and hair dryers. Other amenities available to guests include phones, desks, and free toiletries.
Hotel City Stay Frankfurt offers 100 accommodations with hair dryers and complimentary toiletries. 30-cm flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers.
This Frankfurt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Self parking: EUR 22.00 per day
Limited parking spaces

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 9.90 per person
1 bar


Newspapers in lobby

Guest services

24-hour front desk
Daily housekeeping
Luggage storage
Multilingual staff

Languages spoken



Smoke-free property
TV in lobby

Room amenities


Bathtub or shower
Free toiletries
Hair dryer


30-cm flat-screen TV
Cable channels





Check-in between 2 PM - midnight
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

  • This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.


  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

American Express

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 9.90 per person (approximately)
  • Self parking fee: EUR 22.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed.

We should mention

No pets and no service animals are allowed at this property.

Property is also known as

  • Novum Hotel City Stay
  • Smart Stay Hotel
  • Smart Stay Frankfurt
  • Novum City Stay Frankfurt
  • Novum City Stay
  • Smart Stay Hotel Frankfurt
  • Hotel City Stay
  • City Stay Frankfurt
  • Novum Hotel City Stay Frankfurt
  • City Stay Frankfurt Frankfurt
  • Hotel City Stay Frankfurt Hotel
  • Hotel City Stay Frankfurt Frankfurt
  • Hotel City Stay Frankfurt Hotel Frankfurt
All reviews

Frequently asked questions

Guest reviews


Guest rating

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The one great thing about this hotel is the location to the train station. It is a short 5min walk. Unfortunately to get there you need to walk through a street infested with drug users (junkies). Once you are in the hotel you will go to your room which has excellent space. However you can expect to find chewing gum on the walls, cobwebs and scuff marks. The wifi is free however does not reach all rooms. When you ask about this at reception (even requesting to change rooms) there is no help, no apology just someone who basically laughs at you and says you can sit in the reception area to use it. One last thing, the shower is mouldy!

Stayed 1 night in Jan 2020


  • Disliked: Cleanliness, staff & service, room comfort

Need to change a lot

The hotel was very dirty in the corridor was smell the bathroom was with out shampoo. I was told the bed was double and i been charged for double. But it was 2 single beds

Stayed 1 night in Jan 2020


  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room were big enough but weren’t cleaned properly. The breakfast was ok. The reception stinks. Outside the hotel on the left refegees were taking drugs using injection. On the right street with red lights. At the check out the reception i was told to pay for breakfast which was included. But i have shown confirmation from expedia. He said thank you. Didn’t even apologise. Probably was trying to trick me.

Stayed 10 nights in Dec 2019


  • Disliked: Cleanliness, property conditions & facilities, room comfort

Valued far below what I paid, one step up from a h

Feared for my life. There were heroine addicts by the dozens shooting up outside the front door of the hotel, the hotel is situated in a good walking distance but you are walking through the "red lamp" district of town. The room walls were stained from spilled drinks, or worse, and the TV didn't even turn on and the phone wasn't even plugged in. Outside was loud and the beds as hard a rock

Stayed 4 nights in Dec 2019


    This traveler didn’t leave comments with their review
    Stayed 4 nights in Nov 2019