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Reviews of Hotel Gerbermühle

Hotel Gerbermühle
Gerbermühlstrasse 105, Frankfurt, HE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 128 out of 204 reviews" "
Rating 8 - Good. 64 out of 204 reviews" "
Rating 6 - Okay. 9 out of 204 reviews" "
Rating 4 - Poor. 2 out of 204 reviews" "
Rating 2 - Terrible. 1 out of 204 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in May 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Carina

Liked: Amenities, property conditions & facilities
It was an okay stay

8/10 Good

Judyth

Stayed 1 night in Sep 2022

10/10 Excellent

julie, Bainbridge Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel next to the river, with a park and walking trail to enjoy. The restaurant was very good. The room was excellent! A short drive to the airport made this a perfect hotel for a visit to Frankfurt.
Stayed 1 night in Sep 2022

10/10 Excellent

eunhae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Amazing! Staffs were super nice and friendly. If you are looking for a quiet area, this is the perfect location next to the park. Easy and beautiful 30 min walk to downtown.
Stayed 2 nights in Sep 2022

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhige Lage am Fluss
Stayed 1 night in Sep 2022

10/10 Excellent

Sooyon

Stayed 1 night in May 2022

10/10 Excellent

HUSAM

Stayed 1 night in May 2022

8/10 Good

Andrew, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do love this place. Great room on the 2nd floor, overlooking the river. Room is very well appointed, with a Nespresso machine, Bluetooth speaker and Samsung smart TV. There are some restrictions on place at the moment and they are not serving the usual excellent breakfast.I'd think twice about going for the breakfast included option, for the time being.
Stayed 1 night in Sep 2020

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a weekend stay
Lovely, beautifully decorated room. The bathroom was up to date with walk-in rain shower and nice vanity. Plenty of closet space and in-room safe. Sparse continental breakfast at the front desk apparantly due to COVID-19. Restaurant had a diverse menu with an excellent wine list. Service at dinner was great. Location on the Main River was beautiful, especially at night with a view of Frankfurt.
Stayed 1 night in Sep 2020

6/10 Okay

CR, Parsberg, Germany

Business traveler, Traveled with pets, Traveled with family
I did not use the travel insurance and could not keep the hotel visit. The hotel was very nice and offered to change the date or just leave it open and paid for, for future need. Travelocity informed me that the hotel declined to support the plan directly offered to me. Who to believe? The policy does clearly state there is no Plan-B. With no insurance, you lose your payment. C-19, hospitalisation, what ever. Buy the insurance or lose the payment. Even if the hotel wants to help, they can’t.
Stayed 1 night in Jul 2020

8/10 Good

CR, Velburg

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Very good location. Relaxing atmosphere. Great bar. Great food.
Stayed 1 night in Jul 2020
Response from Kamil Michalski on Jul 10, 2020
Thanks a lot for this nice review and the nice words regarding our staff and the great location! Hopefully see you soon. Best regards!

8/10 Good

CR, Velburg

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the dig and us. Local restaurants by the river are close by. Reasonably well maintained park next door.
Stayed 1 night in Jul 2020
Response from Kamil Michalski on Jul 8, 2020
Dear CR, thank you a lot for the second comment and the good rating. Hopefully see you soon. Warm regards,

10/10 Excellent

CR, Velburg

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location is great. The park next to the hotel is so much cleaner than in the city proper. The staff are very responsive to guest needs. I have a dog and the pet rooms are maintained very well. The complementary breakfast offer is appreciated but is a tad lean. Hot croissants are very nice, but a little butter or jam would be so nice.
Stayed 2 nights in Jun 2020
Response from Kamil Michalski on Jul 8, 2020
Dear Cr, thank you very much for your review. We are glad to hear that you had a good stay here and also that you had time to enjoy the area cause its beautiful. We are working to enahnce our breakfast offer and hope that you will love it on your next stay here. Best regards,

8/10 Good

C.R., Velburg.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique. Artistic. Well staffed except by the front desk. There was one over tasked person at the desk. We were not in a rush but is a two person job being done by one person enough? No.
Stayed 1 night in Jan 2020
Response from Kamil Michalski on Jan 19, 2020
Dear guest, thank you for your review and the nice words regarding our unique location and staff. We regret to have waste your time. Usually there is no problem to do the work on our front desk all alone. Best regards, Guest Relations

10/10 Excellent

Habib, Columbus, U.S.A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since, it was my first time in Frankfurt, Germany therefore I wanted to stay somewhere chic and unique for its hospitality. Hotel is unique in many ways such as being near to city river flowing by, neat rooms, excellent service and restaurant is one of the best in city(check out reviews). Main attractions are not that far from hotel. So much to explore, eat and wander around. Overall, had a lovely stay here and would highly recommend it!
Stayed 3 nights in Dec 2019
Response from Kamil Michalski on Jan 4, 2020
Dear Mr. Habib, we are glad to hear that your first stay in Frankfurt, Germany was an excellent experience. We are happy to read that you enjoyed your time at our hotel near to the river Main and enjoyed our services and the good food in the restaurant! It would be our big pleasure to welcome you back whenever your journeys will take you back to Frankfurt. Best regards from Frankfurt, Kamil Michalski Guest Relations

10/10 Excellent

Angela, New York, NY

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful in every way! Beautiful building inside and out, great ambiance throughout the hotel, comfy room with crisp bedding, spotlessly clean, warm and welcoming staff, great views from the restaurant... I have only positive things to say about our two-night stay here and would absolutely recommend to anyone. Little touches put it over the top—like interesting books in the rooms (we had one on design-led hotels that I enjoyed) and swings hanging from the tree out front. I would gladly return for another stay.
Stayed 2 nights in Nov 2019
Response from Marie Kahlfuss - Guest Relations on Dec 8, 2019
Dear Angela, Thank you for this great and very friendly review. It's nice to read that you have felt comfortable with us and we could make your stay with the little things and details so positive. We hope you will come back soon to visit the Gerbermühle and wish you a nice pre-Christmas time for you and your family. Best Regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IMPRESSIVE
The hotel situated just beside a river and a park all along the river, very nice. It is a very quiet and pleasant area, and yet not far from city, just about 30 mins walk or even less. I had a very pleasant walk along the river to the city. The design and layout of the hotel, as well as the room(junior suite) we were staying are impressive. The only thing was the breakfast, I think it was pricy based on the type food served. Would definitely come back!
Stayed 2 nights in Oct 2019
Response from Marie Kahlfuss Guest Relations on Nov 26, 2019
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed our stay, and you felt comfortable with us. Regarding the breakfast, we value regional and fresh products, reflected in the pricing. We hope that we can convince you more of them next time. We hope to see you soon again. Best Regards, Marie Kahlfuss Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini getaway
Great hotel, location, and peaceful mini getaway. Staff, service, and food were excellent. Highly recommended.
Stayed 4 nights in Oct 2019
Response from Kamil Michalski on Oct 27, 2019
Dear guest, thank you very much for your feedback. We really appreciate your kind words and it is our pleasure to have you with us. Thank you also for your feedback regarding our staff and services.Please don’t hesitate to contact our reservations team for further bookings if we can assist you. Best regards and hope to see you soon again! Kamil Michalski Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel entrance in dark
Friendly staff. Excellent in the room. However, the lobby with a large woman portrait under dim light at night seems a bit scary.
Stayed 1 night in Sep 2019
Response from Kamil Michalski on Oct 27, 2019
Dear Vicky, thank you so much for this great feedback. It is our pleasure to welcome you back whenever your journeys will take you back to Frankfurt. Best regards from Frankfurt, Kamil Michalski Guest Relations

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean & neat, modern & classical with all staff offering excellent customer service throughout our stay. The barman was very friendly and helpful and the restaurant had a good menu with pleasant friendly staff. Definitely will book again if travelling to Frankfurt.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Estefania Luciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The place was super clean really nice and trendy, beds are so confortable! Overall great place would recomend and would totally stay again
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, stylish and comfortable. A little gem just a few minutes from the centre of Frankfurt. A perfect base to explore the area. Beautiful rooms and great food. Lovely atmosphere.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good experience in my stay in the hotel. Good quality restaurant and good services. A place to visit.
Stayed 4 nights in May 2019

10/10 Excellent

Kostiantyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel in a quiet green place
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

PARTHA SARATHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience....
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was perfect. Lunch outside beside the Main River with view of city skyline. Staff was excellent. Desk associate had cab waiting based on request the night before. Dining room atmosphere and food excellent. The best was the bar and lounge located in section of hotel that was still original 14th century stone. I can’t image a better place at great price to visit Frankfurt.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wintergarden restaurant was marweless. Meals were so well done like in five star restaurants. So thank for the chef! Staff was so nice and helpfull all the time, so I can only recommend this hotel for everybody.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place but there is Pub in lobby and they allowed to smoke cigarettes and we have smelled in our room . Otherwise in general is good . Nice view to Frankfurt main river.
Stayed 1 night in Jan 2019
Response from Kamil Michalski on Feb 4, 2019
Dear guest, thank you for your nice comment. We are pleased to hear that you had a nice stay at our hotel, by and large! Best regards, Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retreat by the River Mainz
Amazing beds and comfortable lobby to read and write.
Stayed 1 night in Dec 2018
Response from Kamil Michalski on Jan 10, 2019
Dear Laura, we greatly appreciate your kind words regarding our nice rooms and the quite lobby. It would be our pleasure to welcom you back in our hotel, soon. Best regards, Guest Relations

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish
Beautiful hotel and Martin in the bar is the best. Rooms have the best views of Frankfurt.
Stayed 1 night in Dec 2018
Response from Kamil Michalski on Jan 12, 2019
Dear Laura, thank you very much for your great review! We appreciate your nice words about our hotel and the nice location! Hopefully, see you soon! Guest Relations

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint AND Modern
Perfect location, next to the river. Very relaxing in such a busy city. The hotel looks very quaint on the outside, but the inside is modern and chic. The restaurant is excellent, don't miss a drink at the bar and dinner.
Stayed 1 night in Oct 2018

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tucked away by a park and water view was lovely. It was our last stay of a 3 week holiday in several cities and countries so we were exhausted. The staff was amazing wonderful kind and helped us with a unique issue we had during our brief stay. First off thank you and lastly, you’ve no idea the impact you made on us with your phenomenal customer care and service.
Stayed 1 night in Sep 2018

8/10 Good

Joan, Vancouver, Cansda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the river, and a wonderful riverside outdoor lounge area. Secure parking for hotel guests and easy walk to tram to take us tonthe city centre
Stayed 4 nights in Sep 2018
Response from Kamil Michalski on Sep 21, 2018
Dear Mr. Joan, thank you for this great review and the high rating. We are very happy that you had a nice stay with us and it would be our pleasure to see you soon again! Best regards,

8/10 Good

Jayd

Fine stay in Frankfurt
It was a nice hotel and suited us for the one night stay. Was walking distance to some local eats.
Stayed 1 night in Aug 2018

8/10 Good

Vanessa

Nice small hotel away from the crowds
Nice room. View onto the river and the biergarten. Bed was very comfy and great bedding.
Stayed 1 night in Sep 2018

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely riverside terrace
Fantastic hotel. Very comfortable, clean and fairly spacious room. We were offered a free drink of a value up to 15 euros upon check in which we had on the terrace by the river which was a lovely touch. Everyone who we spoke to at the hotel had excellent English. We did not try the restaurant at the hotel as it was very busy but we were able to find a lovely restaurant about 5 mins walk away through a forested area full of rabbits! A very comfortable, one-night stay
Stayed 1 night in Jul 2018
Response from Kamil Michalski on Aug 30, 2018
Dear Martha, thank you so much for this great feedback. It is our pleasure to welcome you back whenever your journeys will take you back to Frankfurt. Best regards! Kamil Michalski Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic hotel in frankfurt
Great hotel, with lovely outdoor bar & restaurant!
Stayed 1 night in Jul 2018
Response from Kamil Michalski on Jul 23, 2018
Dear guest, thank you for your great review and the high rating. It would be our pleasure to welcom you back in our hotel as soon as possible! Yours sincerely,