Ratings based on 253 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Sehr empfehlenswertes Hotel

Posted Nov 24, 2016
Pros: Am besten hat mir aber das sehr freudliche Personal gefallen.
Cons: Eigentlich alles gut.
Location: Das Hotel liegt wenige Minuten vom Hbf entfernt in einer sehr ruhigen Straße. Zufuss und mit dem ÖPNV errreicht man viele Sehenswürdigkeiten.
Wir hatten ein angenehmes Wochenende mit Konzert in der alten Oper und Museumsbesuchen in Frankfurt.
Comment from Hotel Management
Dec 2, 2016 by Pamela Siskos , Hotel Management
Lieber Gast, auf diesem Weg bedanken wir uns ganz herzlich, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke zu schildern. Vielen Dank für die lobenden Worte, es war mir ein Vergnügen Ihren Eintrag zu lesen. Wir freuen uns, dass Sie eine schöne zeit in Frankfurt verbracht haben und wir ein Teil davon waren. Wir freuen uns schon jetzt auf Ihren nächsten Besuch. Herzliche Grüße, Pamela Siskos Guest Relation Manager
4 out of 5
by A verified traveler

Zentral und ruhig gelegenes Hotel

Posted Nov 24, 2016
Sauberes, charmant ausgestattetes (etwas kleines) Zimmer, Stuck an der Decke, schöner Parkettboden kleines aber pico-bello ausgestattetes Badezimmer. Sehr reichhaltiges, geschmackvoll präsentiertes und leckeres Frühstück. Nur der Kaffee, Herrschaften, der war echt unterirdisch :-)). Aber dafür gibt's eine große Teeauswahl als Alternative. Sehr freundliches, unaufdringliches Servicepersonal. Alles in allem eine klare Empfehlung für Reisende, die ihr Budget im Auge behalten und zugleich zentral und individuell untergebracht sein wollen.
Comment from Hotel Management
Dec 2, 2016 by Pamela Siskos , Hotel Management
Lieber Gast, vielen Dank für Ihr ausführliches und ehrliches Feedback. Wir freuen uns sehr über Ihre Empfehlung an andere Reisende und die positiven Worte. Bezugnehmend auf die Kaffeequalität werden wir intern nach einer Lösung suchen. Wir freuen uns, dass Ihnen die Erneuerungen die wir vorgenommen haben wie unser wunderschönes Fischgrätenparkett aufgefallen sind und Sie gefallen daran gefunden haben. Wir hoffen, der Kaffee hält Sie nicht davon ab uns erneut zu besuchen. Ich denke wir werden auch hier eine angemessene Lösung für Sie finden. Herzliche Grüße, Pamela Siskos Guest Relation Manager
5 out of 5
by A verified traveler

Posted Nov 13, 2016
Pros: Everything about this hotel was great: the service, the cleanliness of the room, and the breakfast buffet. I also liked the location: only 10 minutes by foot from the Central Station but outside of the station area in the beautiful Westend neighborhood.
Cons: There was nothing I didn't like about the hotel. It is a great accommodation at an affordable prize.
Comment from Hotel Management
Nov 18, 2016 by Guest Relation Manager , Hotel Management
Dear Guest, Thank you very much for taking the time to share your valued impressions and the lovely words regading the great customer service and cleanliness in house. It is a huge compliment for my team to hear that you have felt so well taken care of. We look forward to your next stay. Warmest greetings, Pamela Siskos Guest Relation Manager
5 out of 5
by A verified traveler from Brisbane, Australia

Great location

Posted Sep 12, 2016
Pros: Location
The hotel is close enough to the main train station that you can easily walk, but located in a business area of Frankfurt. There is a convenient supermarket located within a few minutes walk. The room is a little small to have your suitcases out and they don't easily fit in to the cupboard. Its still okay for a few days stay though. The bathroom is nicely renovated and has nice smelling soap etc which is pretty rare for a hotel. There is no air conditioning, but there was a nice breeze from the window which was good. Breakfast was a pleasant spread of cold meats, cheese, bread, yogurt, fruit, cereal etc, there were also some hot scrambled eggs and boiled eggs, but i didn't have them. The waitresses were very attentive.
Comment from Hotel Management
Oct 6, 2016 by Guest Relation Manager, Hotel Management
Dear April, First of all I would like to thank you for your detailed review. It was a pleasure to read that you felt well taken care of and could enjoy your stay. Since our hotel offers a variety of different room categories, we would recommend to book a higher one, during your next vist, in order to have more space. It would be our pleasure to host you once again. Warm wishes, Pamela Siskos Guest Relation Manager
4 out of 5
by A verified traveler from Colorado

Pleasant night

Posted Sep 5, 2016 on Orbitz
We stayed at Villa Florentina for one night. It was fairly close to the airport and the city center. There was a mall within walking distance which was great for walking around after getting off an 8 hour plane ride. The room was small but clean and had everything we needed. Breakfast was good and we ate in the beautiful garden. The only downside was no air conditioning and the sun beaming into our room in the afternoon turning it into a hotbox but we had a small fan and a balcony so we stayed outside until the sun went down and the room cooled off.
Comment from Hotel Management
Oct 27, 2016 by Pamela Siskos , Hotel Management
Dear Sara, Thank you very much for the positive part in your Feedback and the time yu have taken to share your impressions with us. Rest assured that your feedback has been addressed to the respective department heads for immediate action and improvement. Our Team looks forward of the pleasure welcoming you back once again. Best wishes, Pamela Siskos Guest Relation Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
5 out of 5
by Ole from Odense

Dejligt hotel med skøn gårdhave

Posted Aug 29, 2016 on Hotels
Vi havde nogle rigtige gode dage i Frankfurt. Alle på hotellet var meget venlige og hjælpsomme. Kan kun varmt anbefale dette hotel.
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Dear Ole, It is a pleasure to read that you felt so well taken care of. We appreciate any kind of feedback from our valued guests, as it inspires and motivates us. Thank you very much for highly recommending our hotel. We do hope to welcome you back, if your way should lead you to Frankfurt once again. Warm wishes, Pamela Siskos Guest Relation Manager
5 out of 5
by A verified traveler

Lovely hotel near city center.

Posted Aug 21, 2016
The hotel staff were friendly and helpful. The breakfast buffet had a wide variety of food. The rooms and facilities were clean and quaint. The internet worked well.
Comment from Hotel Management
Aug 24, 2016 by Guest Relation Manager, Hotel Management
Dear Guest, WOW! Thank you very much for those nice words. It will be my absolute pleasure to share them with my whole team. I am already looking forward to hopefully welcoming you back in the not too distant future. Warm wishes, Pamela Siskos Guest Relation Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 18, 2016 on Hotels
4 out of 5
by 임준만 from 대전

3.5성급 수준의 깨끗한 호텔

Posted Aug 17, 2016 on Hotels
중앙역에 가까운 숙소 중 위치가 안전하고 깔끔. 조식은 다소 실망
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Dear 임준만, First of all I would like to thank you very much for taking the time to share your experience with us. Unfortunately I am not able to translate your feedback properly in English or German, in order to investigate in this matter. I definitely do hope that the negative points do not keep you from returning to our hotel. Best wishes, Pamela Siskos Guest Relation Manager