Ratings based on 273 Verified Reviews

4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very cozy hotel with friendly staff and helpful

Posted Jun 5, 2017
Great experience with friendly staff. Strategic location and is located in the residential part of FR close to shopping streets, train station and river.
Comment from Hotel Management
Jun 20, 2017 by Guest Relation Manager, Hotel Management
Dear Guest, We are very glad to hear that you had an enjoyable stay with us and appreciate the time you have taken to share your experience. It will be our pleasure welcoming you once again in the near future. Warmest greetings, Pamela Siskos Guest Relation Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to the main station.

Posted Jun 5, 2017
Pros: Free breakfast and location.
Cons: Air condition, card keys, size of the room.
Location: Good location, near main station. Stay away from the red district, very weird people over there.
Incredible small room, no air condition. Excellent free breakfast.
Comment from Hotel Management
Jun 20, 2017 by Guest Relation Manager, Hotel Management
Dear Guest, I truly regret that we could not fulfill your expectations regarding the room size. Prior to your next visit, I would gladly offer you a list of our different room categories and sizes. Listening and learning from our guests is at the core of our uncompromising customer service policy and our constant pursuit to improve and meet our customer’s expectations. I dearly do hope that our friendly service and the facilities in house will outweigh the negative impression and convince you to return to us in the near future. Pamela Siskos Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Exceeded expectations

Posted Jun 3, 2017
Pros: The breakfast was a smorgasbord of options. Too often when a hotel offers "breakfast included" it is a disappointment, not here.
Cons: The rooms are not air conditioned so natural ventilation is required. Insect season might be a problem
Location: It is within easy walking distance to the old part of town, the river, train station, shopping. Located in a residential area with many restaurants
I don't usually respond to review requests however I felt that the staff was excellent, the breakfast was unbelievable and the room and gardens were well appointed and comfortable. We stayed in early June and found the room a bit warm but were able to open the windows for fresh air and cooling. I wouldn't consider another hotel if returning to Frankfurt.
Comment from Hotel Management
Jun 20, 2017 by Guest Relation Manager, Hotel Management
Dear Doug, Thank you so much for taking the time to share your valued impressions. It has been such a pleasure to read that you felt all your expectations met during your stay with us. It is a huge compliment for my team to hear that you have felt so well taken care of. We are very much looking forward to welcoming you once again in the near future. Best wishes, Pamela Siskos Guest Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Quiet, modern, clean and comfortable

Posted Jun 3, 2017
Pros: Cleanliness and the service
Cons: Possibly they could include air conditioning in the rooms. It was particularly hot in Frankfurt that weekend.
Location: It's a bit more of a walk to the shopping area and river but nothing is too far in Frankfurt. I did visit the Palmgarten which was lovely
I chose this hotel because it was close to the conference location I attended in Frankfurt. It was well-positioned, about 7 minutes walk from the station and a similar distance from the conference in the quiet, leafy suburb of Westend. There were lots of lovely restaurants in the side streets and a small square a short walk from the hotel. The hotel itself exceeded expectations. The room was quiet and spotless. The bathroom had been recently refurbished. There is a minibar and coffee and tea making facilities, which are all lovely touches as is the shower gel in the bathroom and the tissues. There is a pretty garden at the side of the property and I realised on the last day that it was possible to eat breakfast there. The breakfast was very good and the staff at the hotel were very attentive and efficient.
Comment from Hotel Management
Jun 20, 2017 by Guest Relation Manager , Hotel Management
Dear Rosie, In behalf of the entire team we would like to thank you for your great review and the time you have investigated to share your impressions in detail. We highly appreciate that you enjoyed your stay with us. We are looking forward to the pleasure of welcoming you again soon. Best wishes, Pamela Siskos Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in Frankfurt

Posted May 13, 2017
Pros: Everything
Location: The hotel is a short walk from the main station, the romer, messe and almost all of the main attraction in Frankfurt
The hotel is very close to the main attractions and also close to the train station which helps you to get anywhere. The personal were very nice and helpful, the morning buffet was very tasty. A very good value for your money.
Comment from Hotel Management
Jun 20, 2017 by Pamela Siskos , Hotel Management
Dear Guest, It is a pleasure to read that you felt so well taken care of. We appreciate any kind of feedback from our valued guests, as it inspires and motivates us. We glad you could have used the central Location to explore the city. The entire team looks forward welcoming you back in the near future. Warmest greetings, Pamela Siskos Guest Relation Manager
5 out of 5
by Laurie

Great Hotel in Central Location

Posted Dec 26, 2016 on Hotels
Nice little hotel in great central location. Room was clean and comfortable, and they put a small packet of gummi bears on your pillow! Staff was friendly and helpful. Breakfast was good and dining area was clean and pleasant.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Laurie, It is a pleasure to read that you felt so well taken care of. We appreciate any kind of feedback from our valued guests, as it inspires and motivates us. The entire team looks forward welcoming you back in the near future. Warmest greetings, Pamela Siskos Guest Relation Manager
5 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
Staff were all wonderful, very friendly and helpful.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, First of all thank you very much for taking the time to share your experience with us. It is a pleasure to read that you enjoyed the wonderful customer Service. I was very pleased by sharing your motivating words with my colleagues. We look forward welcoming you back again soon. Best wishes, Pamela Siskos Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great for business and traveling

Posted Dec 7, 2016
This charming boutique hotel in a quiet residential neighborhood. The staff was very nice and helped with everything. I arrived at the hotel at seven in the morning and got breakfast at no extra charge and got the room an hour later. Rooms are clean and cozy. The hotel is 10 minutes walk from the convention and shopping centers. warmly recommended.
Comment from Hotel Management
Dec 8, 2016 by Guest Relation Manager , Hotel Management
Dear Barak, We are very glad to hear that you had an enjoyable stay with us and appreciate the time you have taken to share your experience. It will be our pleasure to welcome you once again in the near future. Warmest greetings, Pamela Siskos Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2016
Pros: Everything about this hotel was great: the service, the cleanliness of the room, and the breakfast buffet. I also liked the location: only 10 minutes by foot from the Central Station but outside of the station area in the beautiful Westend neighborhood.
Cons: There was nothing I didn't like about the hotel. It is a great accommodation at an affordable prize.
Comment from Hotel Management
Nov 18, 2016 by Guest Relation Manager , Hotel Management
Dear Guest, Thank you very much for taking the time to share your valued impressions and the lovely words regading the great customer service and cleanliness in house. It is a huge compliment for my team to hear that you have felt so well taken care of. We look forward to your next stay. Warmest greetings, Pamela Siskos Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Great location

Posted Sep 12, 2016
Pros: Location
The hotel is close enough to the main train station that you can easily walk, but located in a business area of Frankfurt. There is a convenient supermarket located within a few minutes walk. The room is a little small to have your suitcases out and they don't easily fit in to the cupboard. Its still okay for a few days stay though. The bathroom is nicely renovated and has nice smelling soap etc which is pretty rare for a hotel. There is no air conditioning, but there was a nice breeze from the window which was good. Breakfast was a pleasant spread of cold meats, cheese, bread, yogurt, fruit, cereal etc, there were also some hot scrambled eggs and boiled eggs, but i didn't have them. The waitresses were very attentive.
Comment from Hotel Management
Oct 6, 2016 by Guest Relation Manager, Hotel Management
Dear April, First of all I would like to thank you for your detailed review. It was a pleasure to read that you felt well taken care of and could enjoy your stay. Since our hotel offers a variety of different room categories, we would recommend to book a higher one, during your next vist, in order to have more space. It would be our pleasure to host you once again. Warm wishes, Pamela Siskos Guest Relation Manager