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Reviews of ibis Frankfurt Airport

2.5 out of 5
ibis Frankfurt Airport
Langer Kornweg 9a-11, Kelsterbach, HE

Reviews

8.4

Very Good

Rating 10 - Excellent. 116 out of 267 reviews" "
Rating 8 - Good. 98 out of 267 reviews" "
Rating 6 - Okay. 31 out of 267 reviews" "
Rating 4 - Poor. 12 out of 267 reviews" "
Rating 2 - Terrible. 10 out of 267 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel manager was extremely helpful in solving a problem. He spent at least 10 minutes on the phone and was extremely helpful. Thank you !!!
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The food - breakfast and evening meal were fantastic, really great options, taste and value. Thank you Ibis team
Stayed 2 nights in Jan 2024

10/10 Excellent

hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel estaba muy bien, pero nada cerca
Stayed 1 night in Jan 2024

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, rooms are tiny but one doesn't need more for 1 night. Conveniently located close to the airport, personnel very friendly and the breakfast has something for every taste, wide variety of food and it's buffet style. Will stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Jacob

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard Ibis hotel, clean, comfortable and courteous staff
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Airport shuttle is paid
It’s small, but that’s the brand. What’s not okay is the missing amenities that even lower end brands have. Only all in one shampoo, conditioner, and hand wash. Never even seen that. No fridge in room. Not a single complimentary water bottle. Only 1 check in employee when they know people come in batches from flights. We waited 20+ min to check in. And what was most shocking to me was the airport shuttle is paid, and does not run all day! That’s the whole point of an airport hotel! I wouldn’t stay here again.
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Great Except for the EUR 10 Paid Parking
The staff were very friendly and helpful. My only complaint was the parking. There are a set of parking spaces with raised "T" obstacles that block the parking space, and these parking spaces are a good 200m away from the hotel. So I had to drive out to the parking space, figure out how the lock worked, lower the "T", park the vehicle, raise the "T", then walk to 200m back to the hotel and return the key. And all of this was in total darkness and adjacent to a construction site (thank goodness most cellphones have built-in flashlights). No other complaints.
Stayed 1 night in Sep 2023

6/10 Okay

Verl

Traveled with group
Liked: Cleanliness, staff & service
Did not like location. Did not have any information on bus shuttle from airport train station. We enjoyed Avery nice dinner at this hotel.
Stayed 1 night in Oct 2023

8/10 Good

Julita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good one night stay. Convinient location close to an airport and shuttle to airport.
Stayed 1 night in Sep 2023

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should have coffee in room
The only negative thing was the shuttle should take you to departures, they took us to arrivals and with luggage, it is hard for us older folks
Stayed 1 night in Sep 2023

10/10 Excellent

Regina

Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

8/10 Good

Sylvia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Their bus shuttle (which you pay for) from the airport was totally bad for our arrival. We took another shuttle which the driver was good enough to transport us. The hotel is in the middle of industry. They did however have a restaurant for dinner and breakfast which was reasonably priced. The towels were very limited. Not a fan of this hotel - this was the first time we ever used this chain of hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Todd

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Its in a industrial area. Fine if you have a car
Stayed 1 night in Aug 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Need better guidance for hotel shuttle from the airport
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Rachel

Traveled with family and small children
Liked: Staff & service
It was a good place to spend the night. Was disappointed breakfast wasn’t included nor the airport shuttle leading to extra charges of $70
Stayed 1 night in Aug 2023

8/10 Good

Chandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Chandar

Liked: Cleanliness, staff & service, property conditions & facilities
We were here for a few hours only So not much to comment. We Kule use it again for a short stay
Stayed 1 night in Aug 2023

8/10 Good

Alan

Stayed 2 nights in Jul 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minden rendben volt
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay the night before our flight home. Clean. Comfortable beds. Great breakfast. Thanks so much, we will be back
Stayed 1 night in Aug 2023

8/10 Good

DAL SOO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shuttle bus
Everything was great, except shuttle bus to airport which was in limited time only.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Jul 2023

10/10 Excellent

Bahaa, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny room but adequate. Close to FRA Airport.
Stayed 1 night in Jun 2023

2/10 Terrible

Shawn

Disliked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No frills hotel with airport shuttle. Rooms are small but clean. AC couldn’t keep the room cool. The hotel is in an industrial area. 20 min walk to the train station. Hotel does offer dinner since there are few other dinner options. Front desk staff was amazing - nice and extremely efficient!
Stayed 2 nights in Jun 2023

4/10 Poor

BARBARA, Spokane

Liked: Cleanliness
Disliked: Staff & service
A shuttle was the only reason i stayed. A cost is incurred to use it on airport return and limited hours of service. It was the latest pick up bus of all hotels offering shuttles.
Stayed 1 night in May 2023

6/10 Okay

Christy

Traveled with family
It was convenient to the airport. The air conditioning didn’t work and the coffee was not great.
Stayed 1 night in May 2023

8/10 Good

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The other guests were a little loud in the halls
Stayed 1 night in May 2023

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable night on a stopover. The bed was very comfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

Jeffrey, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sleep like a king in ironed bed covers !!
A great way to spend the night between two flights in Frankfurt. The shuttle runs every half hour- at 10 and 40 min after, and then the bed covers are ironed... I have not seen that in a hotel in a long time- even higher-stars hotels than this - impressive!
Stayed 1 night in Mar 2023

6/10 Okay

Archana

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room and the staff was great. I got there when it was dark and left when it was still dark in the morning so I can’t say much about the neighborhood. However, I had to be at the airport early but I was woken up in the middle of the night by the clients upstairs thumping or stomping on the floor and playing loud TV or something for a couple of hours. It was very disturbing and rather disrespectful. Otherwise the hotel itself was good.
Stayed 1 night in Mar 2023

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport strike = multiple nights
Long layover between flights. Had to stay extra night due to airport strike, Ibis is clean and quiet. Friendly staff. Walkable neighborhood which can be nice when on long trips with little opportunity to exercise. Airport hotel shuttle hours are limited. Spendy to take a cab.
Stayed 1 night in Feb 2023

8/10 Good

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property seems like it was an apartment complex and turned into a hotel. Overall good for we needed.

4/10 Poor

Fred

Disliked: Staff & service, amenities
Stayed 1 night in Jan 2023

10/10 Excellent

Adolfo

Stayed 1 night in Jan 2023

10/10 Excellent

Won Mee yee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and helpful. Food and bar are good for meal and hangout!
Stayed 3 nights in Jan 2023

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
There is nothing fancy about this property, nor about its surrounding neighborhood. The shower needs help, as it ranged from very hot to very cold quite regularly. Room was small, clean and very basic. We slept great and received friendly service. The location is convenient to the airport.
Stayed 1 night in Jan 2023

10/10 Excellent

Rengan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Jan 2023

4/10 Poor

Karla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel, definitely stay here again
Excellent value, conveniently located near FRA airport, clean and comfortable, only thing to be careful of is the shuttle bus schedule, which does not operate through the middle of the day
Stayed 1 night in Jan 2023
Response from Robert Ganczorz General Manager on Jan 16, 2023
Dear Ronald,what a wonderful feedback.As you may imagine your compliments are a true delight for the entire team of the Ibis Frankfurt Airport, and we are glad you experienced such an inspiring time with us.The only way to make a real difference and to stay in people's memories is the type of service culture you deliver - and that has to come from the heart to be authentic. We are very thankful for your motivating words of compliments.Looking forward to welcoming you soon again.With best regards,

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff and night staff were very helpful and friendly. Easy check in. No tea/coffee facilities in room which was disappointing.

8/10 Good

Stefan

Traveled with family
Great breakfast

2/10 Terrible

Francesca

Stayed 1 night in Jan 2023