Ratings based on 4 Verified Reviews

3.0 out of 5
4.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
5 out of 5
for Couples
by A verified traveler from Cairo- Egypt

Was very comfortable and great location to Zeil

Posted Dec 9, 2016
Pros: Wide rooms and reception
Was very good and helpful staff beside their light breakfast was exelant
4 out of 5
for Everyone
by A verified traveler

Posted Sep 27, 2015
Hotel was great and great location. The carpet had some stains
1 out of 5
by A verified traveler from UK

Broken aircon & WiFi, surly staff.

Posted Jul 6, 2015
Pros: Nothing that makes up for the issues we experienced.
Cons: aircon, wifi, customer service, staff attitude, complaints handling etc... etc...
Location: Loaction was ok
We stayed at LiV’iN hotel in Frankfurt recently and were very disappointed by the experience. I stayed at the hotel as a group of four as we are attending an exhibition, and we all agreed to hotel did not meet expectations. The aircon didn't work from Sunday arrival to next Friday making the front facing rooms unbearably hot. I asked to change rooms and was told I couldn't, I asked for a fan and was told there were none. A colleague asked for an extra pillow and was told there were none as the hotel was full! I asked to speak with a Manager and was told they would contact me. They never did. The wifi didn't work for our stay either. The receptionist was surly and refused to accept they needed to sort out the issue with temperature, I could not recommend this hotel to anyone. To compound matters, I have emailed twice with my complaint and have been completely ignored, which I guess demonstrates their attitude and lack of respect for their customers.
2 out of 5
by A verified traveler from UK

Poor value for the amount of money we paid.

Posted Jun 25, 2015
Pros: It was clean
Cons: Air conditioning
Location: Lots of good restaurants within walking distance.
Air conditioner wasn't working so we were boiled at night, couldn't sleep well. We weren't getting what we paid for basically. However, the location was great. So I'd only return to stay if we get a really good price.