Hotel is in need of improved services
Posted Jan 19, 2017
This Hotel is in need of improved services. The only reason to stay here is because it is right next door to the Messa Fair, home of many trade shows.
No charger available, had to wait a day, hotel said they were full, so buy more chargers!
2), room at check in had no supplies, robe or slippers
3) No convenience store in hotel, could not buy a bottle of water, unless you paid room service rates.
4) No in room iron, you have to use a common room with 2 irons, half down the hall.
5) Concierge recommended a restaurant, tourist trap, vermints were outside.
Again, only reason to stay here is the location other wise skip it, certainly for the price they charged.
Comment from Hotel Management
Feb 1, 2017 by Peter Berhörster, General Manager, Hotel Management
Thank you very much for your feedback. We feel sorry for your inconvenience and regret that we have not lived up to your expectations. Nevertheless, your review will help us to improve our service. The Maritim Hotel Frankfurt awaits its guests, located centrally at the trade fair, just a few paces from the Trade Fair halls so delegates to the trade fairs can walk up directly from their room to the Congress Centre Frankfurt and to the adjoining trade fair halls.
Trams and underground stations to go to the city centre are situated directly in front of the hotel. Thank you for your suggestion concerning the charger. Additional amenities e.g. robe and slippers are not a part of the standard set of guest supplies in the hotel room, however are available through Housekeeping at any time. I do apologize for these inconveniences and I like to ensure you that it is our sincere aim that our guests are offered the best service possible at all times. We do have 2 ironing facilities. Besides ironing service is also available through Housekeeping. Our three restaurants in the hotel offers our guests a very rich and wide variety of different foods. The two restaurants "Ambiente" and "Classico" pamper guests with an international range of dishes. Here we offer our guests delicious steaks or fish as well as our Maritim Burger or delicious pasta and much more. In our award winning restaurant "SushiSho" you can enjoy Japanese specialties. The "Street Life" terrace and the "Lifestyle Bar" with a varied selection of cocktails are also available. There is also a mall nearby which you can reach with a 5 minute walk. We hope that we still have the opportunity to serve you again on the occasion of your next visit to Frankfurt. Peter Berhörster, General Manager Maritim Hotel Frankfurt