My second stay in the Mercure for business the first time I was not in the main hotel but the first building across the road which was fine. This time I was in building 3 and to be honest whilst the main building is 4 star this certainly is not. My recommendation would be ask for main building and if this is not guaranteed consider the price you are paying before booking. You get what you pay for. The Residenze parts of the hotel need a good update.
Comment from Hotel Management
Feb 24, 2016 by General Manager, Hotel Management
Dear Mercure Guest,
We thank you very much for taking the time to tell us about your experience at the Mercure
Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet
completely your expectations.
I apologize for the inconvenience which may caused to you. Concerning the wish for rooms in the main building please specify this request directly by making your reservation, thus we have the opportunity and the time to plan it for the room assignment also.
Thank you also for your comment concerning the temperature in your hotel room.
Please be assured that I have already discussed this matter with the technical manager.
Once again we really apologize and thank you for your support and we appreciate your sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the future.
If you have any further questions or wishes, please do not hesitate to contact us.
Stefan Ader / General Manager