All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel was awesome, front end clerk went above and beyond to make our stay great, found us a restaurant to go to on Easter Sunday. Great job
David
Stayed 1 night in Mar 2024
Response from Fabian Sempf, General Manager on Apr 2, 2024
Dear guest, many thanks for your great voting here on Expedia! It was a pleasure to read that you enjoyed your stay here so much! I will forward your praise to my team! Hopeful to welcome you soon back again!With kind regardsFabian SempfGeneral Manager
Response from Fabian Sempf, General Manager on Apr 2, 2024
Dear guest, many thanks for your great voting here on Expedia! It was a pleasure to read that you enjoyed your stay here so much! Hopeful to welcome you soon back again!With kind regardsFabian SempfGeneral Manager
Response from Fabian Sempf, General Manager on Apr 2, 2024
Dear guest, many thanks for your great voting here on Expedia! It was a pleasure to read that you enjoyed your stay here so much! Hopeful to welcome you soon back again!With kind regardsFabian SempfGeneral Manager
Response from Fabian Sempf, General Manager on Mar 4, 2024
Dear Guest, many thanks for your nice feedback regarding your stay here in our NH Frankfurt Niederrad. Hopeful to welcome you soon back again!With kind regards! Fabian SempfGeneral Manager
friendly check-in staff and very clean hotel room. close to downtown and the airport. will stay here again.
lucio
Stayed 1 night in Nov 2023
Response from Fabian Sempf, General Manager on Dec 14, 2023
Dear Guest, many thanks for your great voting regarding your stay at our NH Frankfurt Niederrad! It was a pleasure to read that you enjoyed your stay here so much! We are happy to welcome you back again here! With kind regardsFabian SempfGeneral Manager
Check in time is too late as we flew in at 11am and waited forever.
After a 9hr travel time you want to shower and rest.
Verified traveler
Stayed 2 nights in Oct 2023
Response from Fabian Sempf, General Manager on Oct 16, 2023
Dear Guest, many thanks for your voting regarding your stay. The contract says that check in is at 3pm. Early check in can be requested - but if the hotel is full booked (what is mainly the case at the moment) we are not able to offer it. I am sorry that the overall experience was effected that we fulfill the booking agreements! With kind regards, Fabian Sempf, General Manager
The staff were overall great. The 1 star rating was because after the first nights stay, my husband and I woke up covered in 20 bed bug bites all over our bodies. Not an enjoyable experience. That is the only reason I will not be staying here again.
Darnell
Stayed 3 nights in Sep 2023
Response from Fabian Sempf, General Manager on Oct 12, 2023
Dear Guest, many thanks for your voting regarding your stay! I am sorry that it seems like that there was a problem with the room during your stay. We have no reports to it - but we will check the room immediately! Hopeful to welcome you back again here to satisfy to 100%! With kind regards Fabian Sempf General Manager
Bathroom shower leaked on the floor, carpets were dirty. Pictures do not look like the real thing.
Makenna
Stayed 1 night in Sep 2023
Response from Fabian Sempf, General Manager on Sep 28, 2023
Dear Guest, many thanks for your feedback regarding your stay! I am sorry that you did not enjoy it to 100%!With kind regardsFabian SempfGeneral Manager
Just outside of frankfurt, and great location for the airport. Grocery store is across the street... Restaurants are close to walk to. Road noice with the window open, but the AC works well enough not to need the window open.
Tatia
Stayed 2 nights in Aug 2023
Response from Fabian Sempf, General Manager on Sep 7, 2023
Dear Guest, many thanks for your great voting! Hopeful to welcome you soon back again here at our NH Frankfurt NiederradWith kind regardsFabian SempfGeneral Manager
Response from Fabian Sempf, General Manager on Sep 7, 2023
Dear Guest, many thanks for your great voting! Hopeful to welcome you soon back again here at our NH Frankfurt NiederradWith kind regardsFabian SempfGeneral Manager
AC was broken. Parking lot was dirty with all kinds of spider webs.
MINGHAO
Stayed 2 nights in Aug 2023
Response from Fabian Sempf, General Manager on Aug 24, 2023
Dear Guest, many thanks for your feedback regarding your stay! I am sorry that the AC system did not work properly during your stay!With kind regardsFabian SempfGeneral Manager
Response from Fabian Sempf, General Manager on Aug 16, 2023
Dear Narinee, many thanks for your great voting regarding your stay! Hopeful to welcome you soon back again here in our NH Frankfurt Niederrad!With kind regardsFabian SempfGeneral Manager
Room was very clean and stuff at the reception was very helpful.
Olga
Stayed 2 nights in Jul 2023
Response from Fabian Sempf, General Manager on Aug 2, 2023
Dear Guest, many thanks for your nice voting! Hopeful to welcome you soon back again here in our NH Frankfurt Niederrad! With kind regards Fabian Sempf General Manager
When me and my parnert left the premises, the reception employee didn't even say bye, thank you, good morning.
Verified traveler
Stayed 1 night in Apr 2023
Response from Fabian Sempf, General Manager on Apr 29, 2023
Dear Guest, many thanks for your voting here on Hotels.com. I am very sorry about the behavior of my colleague! I will discuss your feedback with my team from the Front Office! With kind regardsFabian SempfGeneral Manager
Very spacious rooms. Hotel is located in pretty quiet spot. I would recommend to stay to my friends
Sergey
Stayed 2 nights in Apr 2023
Response from Fabian Sempf, General Manager on Apr 19, 2023
Dear Guest, many thanks for your great feedback regarding your stay! Hopeful to welcome you and / or your friends again here in our NH Frankfurt Niederrad!With kind regards!
We arrived early from New Zealand. The man in reception kindly allowed us to stow our luggage while we went into the city. On return we checked in and the other man on reception was extremely miserable. Perhaps a little smile training wouldn’t go a miss.
Apart from that it was a nice stay.
Samantha
Stayed 1 night in Mar 2023
Response from Fabian Sempf, General Manager on Apr 19, 2023
Dear guest, many thanks for your feedback regarding your stay here in our NH Frankfurt Niederrad! Hopeful to welcome you soon back again here to correct your impressions - cause I know that we can do it better!With kind regards!
Very friendly front desk service, accommodating. This is near the river with a walking/bike path. There is a large grocery/supply store across the street.
Staff was nice and helpful. I stayed two nights to be close to airport and because hotel advertised airport shuttle.
On day of my check out to my flight the hotel said they had no airport shuttle and it was last minute airport taxi run, taxi driver charged me 20€ for what should have been 10-12 and I missed my flight :(
Lieber Paul,
vielen Dank für Ihre tolle Bewertung. Es freut uns, dass Sie mit Ihrem Aufenthalt zufrieden waren. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
NH Frankfurt Niederrad
Clean, helpful staff with great value for money, a perfect stay.
Would stay again...local shops nearby
stephen
Stayed 1 night in Oct 2021
Response from Julia Lackerschmid on Nov 11, 2021
Dear Stephen,
thank you for your nice feedback. It´s nice to hear that you enjoyed your stay with us. We hope to see you soon.
Best regards
NH Frankfurt Niederrad
It was a very comfortable stay. The reception staff were fluent English speakers which made up for my poor German! They were also very friendly. The rooms were well presented and modern and clean. The only downside is that my room came with 2 single beds pushed together but it was fine for my short stay. It is also conveniently located in Niederrad. Not too far away from the Airport and a short walk to the S-Bahn at Frankfurt Niederrad station.
Would recommend!
Verified traveler
Stayed 2 nights in Oct 2021
Response from Front Office on Oct 8, 2021
Dear guest, we are delighted that you enjoyed your stay with us at the NH Frankfurt Niederrad. The satisfaction of our guests is very important to us. We hope to see you again soon.
Kind regards
Sehr geehrter Gast,
vielen Dank für Ihre tolle Bewertung. Es freut uns, dass Sie mit Ihrem Aufenthalt bei uns Zufrieden waren. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
NH Frankfurt Niederrad
Good quality hotel at a very reasonable price. Good service and a quiet comfortable room. A 10 minute walk to a train station from where there are frequent trains to the airport and to downtown. It was my third stay there and it won't be the last.
Stephen
Stayed 2 nights in Sep 2021
Response from Front Office on Oct 10, 2021
Dear Mr. Stephen,
Thank you for your great and positive review. We are very pleased that you were satisfied with your stay with us. We hope to see you again soon.
10/10 Excellent
Natalie
Traveled with family
Sep 21, 2021
Liked: Cleanliness, staff & service, amenities
Convenient
Natalie
Stayed 1 night in Sep 2021
Response from Julia Lackerschmid on Sep 22, 2021
Dear Natalie,
thank you for your feedback. We hope to see you soon again.
Best regards
Nice and relatively newIy renovated hotel. I totally recommend it. I had the option with breakfast and it has freshly and decent options. The service was great and i had a very lovely lady i think called Ms. Veska. I wish they have more family rooms. It is ideally for travelers with their own cars. Free parking should not be advertised for this hotel as you can't find a free lot on the street.
Verified traveler
Stayed 1 night in Jul 2021
Response from NH Frankfurt Niederrad on Aug 4, 2021
Thank you for your great review. We are very pleased that you enjoyed your stay with us. The parking spaces outside on the street do not belong to the hotel. We have a separate parking garage.
Great location, near to airport and city, shops nearby, spacious room, super breakfast
Steven
Stayed 1 night in Sep 2020
Response from NH Frankfurt Niederrad on Oct 10, 2020
Dear Steven,
thank you for your great feedback. Hope we will see you soon again.
Best regards
8/10 Good
Verified traveler
Aug 29, 2020
Verified traveler
Stayed 2 nights in Aug 2020
Response from Natascha Schmahl on Aug 30, 2020
Dear Guest,
thank you for your feedback via Orbitz.
We are happy to see that you had a good time with us here in Niederrad.
We would be happy to welcome you back soon!
Your NH Frankfurt Niederrad Team