Hypo-allergenic bedding, desk, free WiFi, bed sheets

Reviews of Centro Hotel National

Centro Hotel National
Baseler Strasse, 50, Frankfurt, Hessen

Reviews

7.4

Good

Rating 10 - Excellent. 183 out of 1003 reviews" "
Rating 8 - Good. 444 out of 1003 reviews" "
Rating 6 - Okay. 230 out of 1003 reviews" "
Rating 4 - Poor. 87 out of 1003 reviews" "
Rating 2 - Terrible. 59 out of 1003 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff at the property were great. Has a restaurant on site, good wifi, lift was working, easy check in, walk 3 minutes to train station, room size was good. Rate I got was good but the location was a major issue especially after dark. Hotel itself is very old, carpet in room was stained, paint chipped, temperature in room was difficult to adjust. Not in the hotels control but the area around the hotel is not good. Open drug use and dealing, homeless, pee smell all over. A few blocks away is much much better.
Stayed 2 nights in Feb 2024
Response from Centro Hotel National Frankfurt City on Mar 19, 2024
Dear Keith, thank you for your review. We regret that you did not like the environment. We are pleased that, apart from that, we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Feng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best is the location, just facing the central railway station, and walking distance to the city center.
Stayed 1 night in Jan 2024
Response from Centro Hotel National Frankfurt City on Feb 2, 2024
Dear Feng, thank you for your review. We are pleased that you were happy with the location and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

10/10 Excellent

Abdirahim, Harrow

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both trains and couches travelling are very close proximity to this hotel.
Stayed 1 night in Jan 2024
Response from Centro Hotel National Frankfurt City on Feb 2, 2024
Dear Abdirahim, thank you for your review. We value your feedback and we hope to be able to accommodate you in the future. Best wishes, Centro Hotel National Frankfurt City

6/10 Okay

Alexy

Stayed 3 nights in Jan 2024
Response from Centro Hotel National Frankfurt City on Jan 9, 2024
Dear Alexy, thank you for your review. We value your feedback and we hope to be able to accommodate you in the future. Best wishes, Centro Hotel National Frankfurt City

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and quiet space to relax.
Stayed 15 nights in Nov 2023
Response from Centro Hotel National Frankfurt City on Dec 6, 2023
Dear Steve, thank you for your review. We are pleased that we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located near the main station.
Stayed 10 nights in Nov 2023
Response from Centro Hotel National Frankfurt City on Nov 21, 2023
Dear Jason, thank you for your review, we value your feedback and we hope to be able to accommodate you in the future. Best wishes, Centro Hotel National Frankfurt City

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Centro Hotel National Frankfurt City on Nov 16, 2023
Dear John, thank you for your review. We are pleased that we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
It was just what we needed for 2 nights. There was a huge difference between rooms. Room my dad had was very good, everything worked. My room, there was no light bulb in the desk lite. Was not as clean or well lit. But for the price was OK There was a charge to to check in 2 hours early. We had an afternoon tour - so we paid an extra 10€ per room
Stayed 2 nights in Nov 2023
Response from Centro Hotel National Frankfurt City on Nov 13, 2023
Dear Brenda, thank you for your review. We are pleased that we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was reasonably priced. easy to find and very convenient for transport links to the airport and Frankfurt Stadium, being very close to the main train station. Turning towards the river it was quiet and easy to walk to the museums. going the other way was much busier and not as nice being right by the station. The room was very clean and tidy but I couldn't get the safe to work and some of the fittings and fixtures were getting quite worn.
Stayed 3 nights in Nov 2023
Response from Centro Hotel National Frankfurt City on Nov 10, 2023
Dear David, thank you for your review. We are pleased that we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Kevin

Stayed 1 night in Oct 2023
Response from Centro Hotel National Frankfurt City on Nov 10, 2023
Dear Kevin, thank you for your review. We are pleased that you had a nice stay at our hotel and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

10/10 Excellent

Amory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Centro Hotel National Frankfurt City on Oct 16, 2023
Dear Amory, thank you for your review. We are pleased that we have prepared a pleasant stay for you and we hope to welcome you back to our hotel. Best wishes, Centro Hotel National Frankfurt City

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Immediate locality. Dirty.
Stayed 2 nights in Sep 2023
Response from Centro Hotel National Frankfurt City on Oct 16, 2023
Dear Michael, thank you for your review. We are very sorry to hear that you weren't happy with the cleanliness, we will consult our cleaning staff. We regret that you did not communicate your complaint to our colleagues on site during your stay. Our colleagues would have been happy to help you immediately with a room exchange or a subsequent cleaning if they had known about it. Please do not hesitate to contact our local colleagues in case of any shortcomings, because we want you to be able to enjoy your stay to your satisfaction. However, we hope that you enjoyed your stay at our hotel and would be happy to welcome you back soon. Best regards, Centro Hotel National Frankfurt City

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness
WiFi didn't work, otherwise room was clean and bathroom was newly renovated
Stayed 2 nights in Sep 2023
Response from Centro Hotel National Frankfurt City on Oct 16, 2023
Dear Daniel, thank you for your review. We regret that the Wifi didnt work temporarily and we would like to apologize for the inconvenience caused. We are pleased that, apart from that, we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

6/10 Okay

Yadira Rios

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice, very well located and the staff kind and helpful. It was only the noise of construction that did not make our stay comfortable.
Stayed 2 nights in Sep 2023
Response from Centro Hotel National Frankfurt City on Oct 16, 2023
Dear Yadira, thank you for your review. We would like to apologize for the noise due to the construction work in the neighbouring building. We hope that, apart from that, we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Centro Hotel National Frankfurt City on Oct 16, 2023
Dear Debra, thank you for your review. If you are again in town, for professional or private reasons, we would be happy to welcome you back to our hotel. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Centro Hotel National Frankfurt City on Oct 16, 2023
Dear Molly, thank you for your review. We are pleased that we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

4/10 Poor

Arthur, Seattle

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lift was not working and the room was very hot.
Stayed 1 night in Sep 2023
Response from Centro Hotel National Frankfurt City on Sep 11, 2023
Dear Arthur, thank you for your review. We regret very much that the lift was temporarily not working and we would like to apologize for the inconvenience caused. We hope that, apart from that, we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice economy hotel just a couple minutes walk from the Frankfurt main train station (Hauptbahnhof). I would stay here again.
Stayed 2 nights in Jun 2023
Response from Centro Hotel National Frankfurt City on Aug 7, 2023
Dear William, thank you for your review, we appreciate your praise! If you are again in town, we would be happy to welcome you back to our hotel. Best wishes, Centro Hotel National Frankfurt City

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
So close to the train station and good price
Stayed 1 night in Jul 2023
Response from Centro Hotel National Frankfurt City on Jul 25, 2023
Dear Leslie, thank you for your review. We appreciate your praise! If you are again in town, we would be happy to welcome you back to our hotel. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Kelly, Burnsville

Liked: Cleanliness, staff & service, property conditions & facilities
A good stay and very convenient to main station.
Stayed 1 night in Jun 2023
Response from Centro Hotel National Frankfurt City on Jun 19, 2023
Dear Kelly, thank you for your review, we appreciate your praise! If you are again in town, we would be happy to welcome you back to our hotel. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Joong Il

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023
Response from Centro Hotel National Frankfurt City on Jun 8, 2023
Dear Joong, thank you for your review. We are pleased that we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

10/10 Excellent

Gerardo

Stayed 1 night in May 2023
Response from Centro Hotel National Frankfurt City on May 30, 2023
Dear Gerardo, thank you for your review, we appreciate your praise! If you are again in town, we would be happy to welcome you back to our hotel. Best wishes, Centro Hotel National Frankfurt City

10/10 Excellent

amarin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place , easy check in. Worth the price
Mr. Ihsan was very help ful and polite. Will be back 👍
Stayed 1 night in May 2023
Response from Centro Hotel National Frankfurt City on May 23, 2023
Dear Amarin, thank you for your review. We are pleased that you had a nice stay at our hotel and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

2/10 Terrible

Mahnaz

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no heating, it was so cold. I had to sleep in my heavy coat.
Stayed 1 night in Mar 2023
Response from , on Apr 8, 2023
,

4/10 Poor

GABY

Business traveler
Disliked: Property conditions & facilities
I had an issue with heating in the room (it was too cold) despite turning heating knob to the max, radiators didn't heat up. When i informed the hotel staff, the guy came fiddled with the radiators, and told me that it should heat up now. It never did. No breakfast option at the hotel. Quilts are too small (despite having a king size bed), they provided only 2 single sized quilts.
Stayed 6 nights in Feb 2023
Response from , on Apr 8, 2023
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8/10 Good

Sean

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Level your expectations
Functional, clean and close to station. Do not expect a fancy bar or swanky restaurant but otherwise fine. Ignore shallow reviews and level expectations accordingly
Stayed 3 nights in Jan 2023
Response from , on Feb 19, 2023
,

4/10 Poor

christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the past I’ve said this place was a Diamond in the Rough, but no more. I’ve stayed here for the past twenty years and boasted about it to my friends because of the price and the wonderful breakfast and in room coffee. Now 12/2022 the staff is unprofessional ,there is no more breakfasts, no in room coffee, bums sleep out front and poop; graffiti everywhere, gum and broken bottles scatter the sidewalk right in front of the entry. This place must have changed ownership because this place is a dump. Their neon sign out front is even missing light bulbs. I will never book or recommend this place to anyone ever. Rooms: at least the bed was comfortable and clean. Toilet ran all night long,grease on the carpets, I can go on but don’t want to waste my vacation anymore on this declining hotel. It’s really kind of sad to see.
Response from Centro Hotel National Frankfurt City on Apr 27, 2023
Dear Christopher, thank you for taking the time to rate our house. We regret that we could not meet your expectations. Please do not hesitate to contact our colleagues if you have any complaints, because we would like you to be able to enjoy your stay with us to your satisfaction. Best regards, Centro Hotel National Frankfurt City

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Centro Hotel National Frankfurt City on Apr 27, 2023
Dear Abdulkadir, thank you for your review, we appreciate your praise! If you are again in town, we would be happy to welcome you back to our hotel. Best wishes, Centro Hotel National Frankfurt City

4/10 Poor

Paul Leonard, Basingstoke

Traveled with group
Not the nicest of areas. Luckily travelling with 2 others so felt a bit safer at night around the hotel area
Stayed 2 nights in Oct 2022
Response from Centro Hotel National Frankfurt City on Apr 28, 2023
Dear Paul Leonard, thank you for your review. We regret very much that you did not feel safe at night around the area. We hope that, apart from that, you had a nice stay at our hotel and we hope to welcome you back soon. Best regards, Centro Hotel National Frankfurt City

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Need a coffee machine for the morning - out side of that - the staff was fantastic!
Stayed 1 night in Oct 2022
Response from Centro Hotel National Frankfurt City on Apr 28, 2023
Dear James, thank you for your review. We are pleased that you were happy with the staff and we hope to welcome you back soon at our hotel. Best wishes, Centro Hotel National Frankfurt City

2/10 Terrible

Kateryna

Stayed 2 nights in Sep 2022
Response from Centro Hotel National Frankfurt City on Apr 28, 2023
Dear Kateryna, thank you for taking the time to rate our house. We regret that we could not meet your expectations. Please do not hesitate to contact our colleagues on site if you have any complaints, because we would like you to be able to enjoy your stay with us to your satisfaction. Best regards, Centro Hotel National Frankfurt City

6/10 Okay

erla

Stayed 3 nights in Sep 2022
Response from Centro Hotel National Frankfurt City on May 2, 2023
Dear Erla, thank you for your review. If you are again in town, we would be happy to welcome you back at our hotel. Best regards, Centro Hotel National Frankfurt City

10/10 Excellent

DC, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed during March 2020 coronavirus time period and the hotel staff was so very kind. You see I had left for Ireland for one day but could not return to Germany due to the restrictions placed overnight. So my main luggage was still at the hotel and I paid to get a label to send it back to the United States. Youness was so kind to help me and get my luggage out of my room and put the customs documents and shipping label on it that I had purchased and emailed to him. The motel room was clean and the breakfast was excellent. This hotel is an excellent value for the money and the staff are extremely trustworthy.
Stayed 7 nights in Mar 2020
Response from Centro Hotel National Frankfurt City on May 2, 2023
Dear DC, thank you for your review. We are pleased that you had a nice stay at our hotel and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Centro Hotel National Frankfurt City on May 2, 2023
Dear Betty, thank you for your review. We are pleased that we have prepared a pleasant stay for you and we hope to welcome you back soon. Best regards, Centro Hotel National Frankfurt City

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay. They have good response times to requests
Stayed 4 nights in Feb 2020
Response from Centro Hotel National Frankfurt City on Apr 28, 2023
Dear guest, thank you for your review, we appreciate your praise! If you are again in town, we would be happy to welcome you back to our hotel. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, pleasant staff
Stayed 1 night in Feb 2020
Response from Centro Hotel National Frankfurt City on May 26, 2023
Dear guest, thank you for your review. We are pleased that we have prepared a pleasant stay for you and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No water bottle, where as other rooms and gust receive water bottle. I have ask for same and they refuse
Stayed 1 night in Feb 2020
Response from Centro Hotel National Frankfurt City on May 26, 2023
Dear guest, thank you for your review. We regret the incident described and would like to apologize for the inconvenience caused. We hope that, apart from that, you had a nice stay at our hotel and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Centro Hotel National Frankfurt City on May 2, 2023
Dear guest, thank you for your review. We are pleased that you had a nice stay at our hotel and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

2/10 Terrible

KURT, Hawaii, USA

Business traveler
Disliked: Staff & service
The man at reception lied to my face. I requested an early checkin and he said the hotel is full due to the Trade Fair. NOT... there were eight empty rooms on my floor alone. I also checked Expedia for availability after getting to my room, there were many rooms available in all categories. I have stayed here for many years and since it changed from National Hotel to Cento National service is nonexistent... I would have been happy to pay for an early checkin. Hopefully, the manager will see this an contact me for specifics. I pulled up my history of stays here, and would love to share them. After this trip, I will return to their competitor Savoy, a half block away, last time I checked, Savoy Hotel was run and managed by Germans.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Centro Hotel National Frankfurt City on May 26, 2023
Dear guest, thank you for your review. We are pleased that you had a nice stay at our hotel and we hope to welcome you back soon. Best wishes, Centro Hotel National Frankfurt City

8/10 Good

Carsten

Traveled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Centro Hotel National Frankfurt City on May 26, 2023
Hallo Carsten, vielen Dank für Ihre Bewertung. Wir freuen uns, Ihnen einen angenehmen Aufenthalt bereitet zu haben und hoffen, Sie schon bald wieder als Gast bei uns im Haus begrüßen zu dürfen. Viele Grüße, Ihr Centro Hotel National Frankfurt City

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Great location next to central station. Friendly staff. Little worn out, but ok
Stayed 1 night in Jan 2020
Response from Centro Hotel National Frankfurt City on May 25, 2023
Dear guest, thank you for your review, we appreciate your praise! If you are again in town, we would be happy to welcome you back to our hotel. Best wishes, Centro Hotel National Frankfurt City

6/10 Okay

Kerstin, British Columbia

Liked: Staff & service, amenities, property conditions & facilities
The table cloths were dirty first thing in the morning in cafeteria area prior to breakfast
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was great for the price we paid. It is close to the train station. Check in and out was a breeze. We only stayed one night but it did what we needed it to do. We didn't get to enjoy breakfast but it smelt delicious when we walked down.
Stayed 1 night in Dec 2019

8/10 Good

Sylvain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good location opposite main train station and easy walk into city...but the area is very dirty and lots of down and outs hanging around constant beggars Hotel breakfast was great and bedrooms very large and comfortable No bar or restaurant as advertised this was one of the reasons we booked the hotel also we asked for extra pillows to no avail also staff didn’t seem bothered to help Also in bedroom an information card advertised the fact the hotel had a vending machine for snacks alcohol soft drinks etc which is not the case So much misinformation at this hotel This hotel has gone past its set by date we don’t recommend this hotel
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the outside I wasn’t sure but inside it was so good, nice and clean, nice staff, breakfast was good and the bedroom was clean, comfortable and bathroom clean. Close to train station, trams and buses, walking distance to main shops and river Main for a walk along the river.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Centro Hotel National Frankfurt City on May 26, 2023
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns, Ihnen einen angenehmen Aufenthalt bereitet zu haben und heißen Sie jederzeit wieder herzlich bei uns im Haus willkommen. Viele Grüße, Ihr Centro Hotel National Frankfurt City

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Basic but comfortable accommodation. Great selection for breakfast. No bar or restaurant as advertised. Central to all suites, just few minutes walk to trams, train and hop on hop off your bus.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average rate is really good. Excellent location, excellent breakfast, great service with smile.
Stayed 4 nights in Nov 2019