Overpriced and Outdated.
Posted Mar 1, 2017
Our room was spacious but outdated. The staff was friendly, and the hotel itself was nice. However, we were charged for amenities which are usually provided complimentary at majority hotels, especially 5-star, such as tea bags. We weren't told that they would charge us for teabags when we initially asked for some. Once they sent the teabags to our room, we were told each teabag was 8 euros, which is beyond ridiculous. We learnt our lesson after that, and bought our tea at Starbucks. I don't care if the hotel is 5-star or not, you don't stiff your guests like this. We bought two boxes of teabags from Starbucks for 9 euros. Either don't provide "cheaper" rooms at your hotel, or provide your guests with better customer service.