Ratings based on 358 Verified Reviews

3.4 out of 5
69% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Avoid during trade fair ("Messe") times

Posted Feb 15, 2017
Cons: Renovation (room) necessary, pricing strategy should not reach into rip-off territories.
I do like TRYP hotels for their style and excellent cost-perfomance. In Frankfurt, however, the experience becomes disappointing during messe times when their room prices multiply by the factor of 5 (!), as during my stay. While prices in Frankfurt shoot up during trade fairs anywhere, it seemed worse at the TRYP because a very basic hotel with small rooms in a run down location feels overpriced even more than paying high prices (or a little more) for a better hotel.
Comment from Hotel Management
Feb 22, 2017 by Hany, Hotel Management
Dear Guest, Thank you for staying with us and for your honest and constructive feedback. I would gently like to inform you that our pricing is geared to our competitors close-by. I may assure you that we are always seeking a fair price performance ratio. In case we did not come up to your expectations in that point of view, so please accept my deep apologize. However I feel so sorry you couldn´t thoroughly enjoy your stay with us. We will have a profound look into everything you mentioned and especially the points of Product Quality. We would highly appreciate if you give us the chance to prove you that we very much considered the needs and comfort of our guests and we would love to be your host again. Yours sincerely Hany Hemida Executive Assistant Manger
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 4, 2017
Great Location, Good for ppl at MESSE. WIFI NEEDS TO BE IMPROVED BIG TIME and THEY SHOULD OFFER AN OPTION OF STILL WATER INSTEAD OF JUST SPARKLING WATER AS THE COMPLIMENTARY BOTTLE.
Comment from Hotel Management
Feb 10, 2017 by hany, Hotel Management
Dear Guest, Thank you for staying at Tryp by Wyndham Frankfurt and your valuable feedback, which enables us to improve our facilities and services. We are so pleased to read you like our Hotel and its location. However we sincerely apologize for the inconveniences caused as the Wifi connection did not fully work in the way you expected. I may assure you that we are now investigating in that matter and are insisting on to improve our service. From now on our guests can ask directly at the reception for still water instead of the sparkling water as the complementary bottle. We look forward to seeing you again and will do our very best to turn your stay into a thoroughly enjoyable experience for you. With my best wishes Hany Hemida Executive Assistant Manager
1 out of 5
by A verified traveler

Hotel didn't have sufficient hot water

Posted Dec 25, 2016
The hotel was generally good except for the unforgivable fact that they said they didn't have a big enough boiler to maintain sufficient hot water.
Comment from Hotel Management
Dec 27, 2016 by Kerstin Dorn , Hotel Management
Dear Sirs, thank you for taking your time to give us your feedback. We are happy about the great rating for our cleanliness and staff. We are sorry that you did not have enough water during your stay. We do have a boiler system in the hotel and normally there is enough hot water. We send our maintenance up, to check the system. We are looking forward to welcome you back. With best regards
1 out of 5
by A verified traveler from England

utter rude staff

Posted Dec 21, 2016
do not stay at this hotel expensive and very awful
Comment from Hotel Management
Jan 6, 2017 by Kerstin Dorn , Hotel Management
Dear Drew, thank you for taking the time to give us your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2016
Good location close to train stations and shopping centers. Room was clean. They just never renewed my sparkling water but I was able to get water from the nearby PENNY store.
Comment from Hotel Management
Nov 8, 2016 by hany, Hotel Management
Dear Guest, thank you for staying at Tryp by Wyndham Frankfurt and your valuable feedback, which enables us to improve our facilities and services. We are delighted to read, that you like the location of the hotel. Thank you also for your comments on the welcome drink at the room. Indeed it is only one bottle per stay included. Nevertheless you would have been able to get another bottle, whether you have just asked my colleagues for. Once again we thank you for your stay and feedback and we would love to be your host again. With my best regards Hany Hemida Executive Assistant Manager
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Dear guest, Thank you for staying at Tryp by Wyndham Frankfurt and your valuable feedback. We are so pleased to see that you liked the hotel. We look forward to seeing you soonest back in our hotel. With best regards Hany Hemida Executive Assistant Manager
4 out of 5
by A verified traveler

Convenient location. Clean rooms.

Posted Oct 23, 2016 on Hotels
Only issue I had is the building is closer to the track. There were noise of train passing by and also lighting coming thru the windows. Finally the bathroom pipes were getting hot from the hot water and I got burnt twice since the shower place is small and had little room to move around.
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear guest Thank you for staying at Tryp by Wyndham Frankfurt and your valuable feedback, which enables us to improve our facilities and services. We are pleased that you like our Hotel and are grateful for your compliments of the cleanliness of our rooms and the convenient location of the hotel. However I feel sorry to read that your stay was not fully satisfying. Indeed we have some rooms facing the railways that might be annoying and disturbance for our valued guests. Please be sure we always take care of rooms’ assignment respectively our guest wishes. I will personally care to allocate a quiet room for you next time, if we just have the chance to welcome you again in our hotel. We look forward to seeing you again and will do our very best to turn your stay into a thoroughly enjoyable experience for you. With best regards Hany Hemida Executive Assistant Manager
2 out of 5
by A verified traveler

Extortionately expensive

Posted Sep 17, 2016 on Hotels
£300 a night for a hotel with no air-conditioning in 32 degree temperatures. Staff kindly provided a fan but I doubt I slept more than 2 hours a night while I was there. The rest of the room standard was mediocre - no better than an Ibis. Oh, and the £300 a night didn't include breakfast - that was another €15.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for you review. We are very sorry that you could not sleep. Unfortunately we only have a very few rooms with air conditioning. At the moment we get the offers to install air conditioning in all rooms. They should be in place until next summer. We are looking forward to welcome you again the next fair With best regards Kerstin Dorn General Manager
3 out of 5
by A verified traveler from Texas

Pass through hotel

Posted Aug 13, 2016
Small showers like anywhere in Germany but one big thing... we needed a wake up call at 5 AM to be able to take the train and explained very well that we have to be up at that time or we will miss the train (understood he said), well after that, I never received the important call that i needed.... you can not depend on anybody i guess....set ur alarm just in case...
3 out of 5
by charles

Posted Jul 25, 2016 on Hotels
Comment from Hotel Management
Jul 27, 2016 by Hany, Hotel Management
Dear Charles, thank you for your review rating. We are happy that you liked the rooms and the service we provide. We are looking forward to welcome you back. With best regards