Ratings based on 491 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Super Clean Bathrooms

Posted May 10, 2017
The bathroom and room was super clean and comfortable which I appreciated, the hotel is in a walking distance to everything, the shopping center, Metro, good food and the icing on the cake, we actually walk straight down the street to the River Main for the boat tour, we didn't have to pay for taxis. Just walked to everything. Great location!!!
Comment from Hotel Management
May 11, 2017 by WestinFrankfurt, Hotel Management
Dear lindak, Thank you so much for your detailed review on our hotel an your compliments. We are happy to read that you enjoyed very much our rooms and the good location of our hotel in the city center. Looking forward to welcoming you soon again. With best regards Miriam Ballweg Executive Assistant Manager / EAM i/c of rooms
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Lovely hotel

Posted Apr 10, 2017
Excellent stay at the Westin. Staff are friendly and helpful and rooms are extremely comfortable. Good beds, pillows and luxurious under-floor heating in the bathrooms. I would highly recommend staying here.
Comment from Hotel Management
Apr 13, 2017 by WestinFrankfurt, Hotel Management
Dear guest, thank you for leaving the Westin Grand Frankfurt with such great comments! And thank you so much for recommending our hotel and especially my team. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Kind regards Miriam Ballweg Executive Assistant Manager / EAM i/c of rooms
4 out of 5
by Salem

Posted Mar 31, 2017 on Hotels
The location was excellent, all the shops & resturants were nearby, the staff treatment was hard, Because of late flight I requested a late checkout they only gave me tell 1 pm and locked my card after that time
2 out of 5
by A verified traveler from vancouver

Underwhelmed and often disappointed.

Posted Mar 22, 2017
Pros: Location
Cons: Service was sadly disappointing. No available lobby coffee, and the breakfast is 33 Euro!
The hotels lacks a "service philosophy". It really seems that everyone of their guests is viewed as an additional income opportunity, and not a guest. Breakfast is 33 Euro, check-in is an opportunity to charge you more for upgrades, the sauna costs 8 euro, the 6 oz coffee from the restauarant self service machine is $3.5 euro, etc etc etc... I love the idea that a business can earn more revenue from upgrades etc, but not at the expense of service. I'm sure I wouldn't even be writing this if I hadn't been treated so rudely at every turn. (Especially from the bitter breakfast restaurant maitre'de, who watched over me and then pushed me away after only wanting coffee) I spend 120 nights a year in hotels globally, and this is one of my worst experiences. The only saving grace is the bellman team who were always gracious. There are other hotels who are willing to earn your business through service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tehran

Visitor from Tehran

Posted Mar 9, 2017
Overall a very good hotel. I would recommend it to other people.
Comment from Hotel Management
Mar 23, 2017 by WestinFrankfurt, Hotel Management
Dear Nader, Thank you very much for your positive feedback about your stay and thank you so much for recommending our hotel. I hope you had a safe journey home and that you will give us the pleasure to welcome you soon again. Kind regards Miriam Ballweg Executive Assistant Manager / EAM i/c of rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from sorrento. italy

Posted Jan 7, 2017
Was very good great location bit expensive overall iupgrades breakfast etc Pool indoor and gym fantastic
Comment from Hotel Management
Jan 9, 2017 by WestinFrankfurtGM, Hotel Management
Dear Marco, Thank you very much for your constructive feedback. We are pleased that you enjoyed your stay with us. I do hope to get the opportunity to welcome you again. With best regards Sandro Bohrmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi

Excellent Location

Posted Dec 5, 2016
Pros: The location
Cons: Nothing, very satisfied!
Location: Dec. is the best time to visit Frankfurt and enjoy the Christmas markets and all cheer within the city.
My stay could not have been any better, the hotel staff was very helpful and the service too! The hotel is centrally location to all the major site within the city. I highly recommend this hotel!
Comment from Hotel Management
Dec 21, 2016 by WestinFrankfurt, Hotel Management
Dear ZERO, Wow,thank you very much for your positive feedback about your stay at our hotel. I appreciate your commentary very much and am happy that my staff and the service provided by them have turned your stay into a memorable experience. We would be delighted to see you soon again. Best regards Sandro Bohrmann General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 27, 2016 on Hotels
4 out of 5
by A verified traveler

Ok but....

Posted Oct 15, 2016 on Hotels
quite could and not so friendly as Westin hotels we have experienced in the US
1 out of 5
by A verified traveler

There is a lot better available

Posted Oct 9, 2016 on Hotels
we were told at least three time that parking was included, however ended up paying the fee. They tried charging us 30 euros for 3 bottles of water even though bottled water was included in the room rate and twice we had hotel staff enter our room without knocking.
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Dear guest, Thank you for letting us know how we scored in your opinion. We will gladly take your points of criticism to heart and I will follow up with my team. We hope you will give us another chance someday Best regards Sandro Bohrmann General Manager