Ratings based on 510 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Oct 11, 2017
Great location. Nice rooms very clean and comfortable. Walking distance to main attractions. Centrally located. Staff very helpful.
Comment from Hotel Management
Oct 12, 2017 by WestinFrankfurt, Hotel Management
Dear Mariana, thank you for leaving the hotel with such great comments! We truly appreciate your excellent remarks on our location, the cleanliness and especially on the staff. As you mentioned, our city center location is very convenient for shopping and all major sightseeings, as well as the subway station are around the corner. We look forward to welcome you back on your next trip to Frankfurt! Kind regards Miriam Ballweg Executive Assistant Manager / EAM i/c of rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Very beautiful hotel

Posted Sep 27, 2017
We were only staying for 1 night before flying home the following day. This hotel is within walking distance of a lot! We really enjoyed our evening and wished we had planned for more than 1 night! The staff were all very nice and helpful! The room was nice and clean.
Comment from Hotel Management
Sep 27, 2017 by WestinFrankfurt, Hotel Management
Dear Kristin, That's the way you should feel with us - thank you very much for your positive feedback about your stay at our hotel. We truly appreciate your excellent remarks on the room and especially on our staff. We look forward to welcome you back on your next trip to Frankfurt! Kind regards Miriam Ballweg Executive Assistant Manager / EAM i/c of rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
I only stayed one night but it's a really nice hotel & in a convenient location.
Comment from Hotel Management
Sep 25, 2017 by WestinFrankfurt, Hotel Management
Dear guest, Thank you for your review and the good score you gave us. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Kind regards Miriam Ballweg Executive Assistant Manager / EAM i/c of rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham,UK

Great location

Posted Sep 10, 2017
The Weston Grand Frankfurt is only 3 minutes walking away from S train station and lots of bars and restaurants near by.
Comment from Hotel Management
Sep 11, 2017 by WestinFrankfurt, Hotel Management
Dear James, Thank you for your review and the good score you gave us. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Kind regards Miriam Ballweg Executive Assistant Manager / EAM i/c of rooms
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Aug 30, 2017
Pros: Location
The hotel was in nice location close to shops and metro.It was clean,staffs are friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Posted Jul 27, 2017
Great hotel! Close to all the shopping and restaurants
3 out of 5
by A verified traveler

Disappointed guest

Posted Jul 12, 2017
The hotel location is great and next to Zail street The check in staff was not helpful and disappointed me and made my stay uncomfortable as I had one request to have a shower in the room instead of bath tub but unfortunately they didn't afford it to me and they didn't explain it in a proper way that they don't have any availability and no one at the hotel during my stay for 3 nights tried to say we are SORRY. Also the hotel charge extra fees for quite rooms (€20 per night) only to have room at the back.
Comment from Hotel Management
Jul 14, 2017 by Hotel-Management, Hotel Management
Dear Mr. Arab, Greetings from The Westin Grand Frankfurt! Thank you very much for sharing your hotel experiences from your recent stay of July 10th with us via Expedia Real Time Feedback. This is very much appreciated and helpful as we are looking forward to fulfill our goals and to continuously improve our service commitment to our guests. Please accept my deepest apologies that we were not able to fulfill your expectations and needs during this stay. Unfortunately our hotel has only 3 rooms with a shower only functional bathroom, all our other rooms do have the bathtub / shower combination which you have found in your Executive room #649. I took that information already on your profile, to make sure our front office team can take actions prior your next arrival to assign a room with a separate shower for you. As well our Reservations Manager Ms. Kirsten Stollenwerk will reach out to Expedia to fix the wording on their website, that nobody else will face such a misunderstanding again in the future. May I kindly ask you for a detailed feedback of this stay? As I can read from your feedback we missed an opportunity to wow you within your check In, is that right? Only with your detailed feedback we´re able to take actions and to increase the level of service delivered to our guests. Dear Mr. Arab, please do not hesitate to contact me for further feedback or information personally. With kind regards, Martina Kaiser, Quality & Duty Manager,
4 out of 5
by Daniel

This traveler left a rating score only Posted Jun 23, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Super Clean Bathrooms

Posted May 10, 2017
The bathroom and room was super clean and comfortable which I appreciated, the hotel is in a walking distance to everything, the shopping center, Metro, good food and the icing on the cake, we actually walk straight down the street to the River Main for the boat tour, we didn't have to pay for taxis. Just walked to everything. Great location!!!
Comment from Hotel Management
May 11, 2017 by WestinFrankfurt, Hotel Management
Dear lindak, Thank you so much for your detailed review on our hotel an your compliments. We are happy to read that you enjoyed very much our rooms and the good location of our hotel in the city center. Looking forward to welcoming you soon again. With best regards Miriam Ballweg Executive Assistant Manager / EAM i/c of rooms
5 out of 5
by Shahar

Great hotel in a great location.

Posted Apr 30, 2017 on Hotels
Great hotel in a great area. Right by center of town. Two minute walk from underground and tram stations. 30 minutes by taxi from Airport. 10 minute walk to the river and Dom (tower). Plenty of food and entertainment walking distance. Room is large (in European standards) and is fully equipped with a shower/tub combo, minibar, TV, WiFi (free for IHG members), iron and board. Plenty of sockets to charge your gizmos. Nice (but costly) breakfast buffet. Nice Gym, well equipped and well maintained, but may be busy at "rush hour" and sometimes amenities (towels, water cups) are gone. Nice bar and lobby. Spent a few days at a conference in venue, but rates were reasonable for tourism too.
Comment from Hotel Management
Jun 27, 2017
Dear Shahar. Greetings from The Westin Grand Frankfurt! Thank you very much for sharing your hotel experiences from your stay with us. We are delighted that you enjoyed your stay with us and our service. Hopefully we can be your host again when your travel brings you back to Frankfurt. With kind regards from Frankfurt, The Westin Grand Team