Junior Suite, 2 Twin Beds, Refrigerator | Premium bedding, in-room safe, desk, laptop workspace
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Reviews of Best Western Plus Welcome Hotel Frankfurt

4 out of 5
Best Western Plus Welcome Hotel Frankfurt
Leonardo-da-Vinci-Allee 2, Frankfurt, HE

Reviews

8.2

Very Good

Rating 10 - Excellent. 265 out of 685 reviews" "
Rating 8 - Good. 291 out of 685 reviews" "
Rating 6 - Okay. 78 out of 685 reviews" "
Rating 4 - Poor. 33 out of 685 reviews" "
Rating 2 - Terrible. 18 out of 685 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rizkallah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a couple of nights. Value for money perfect.
Stayed 1 night in Mar 2024
Response from MA on Apr 2, 2024
Dear Abed Rizkallah,Thank you very much for this review.On behalf of the entire team, I would like to send you my regards and we very much hope you will come back soon.Morad AlaasFront Office Manager

10/10 Excellent

Salman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

T

Stayed 3 nights in Jan 2024

10/10 Excellent

Markus

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ihr Best Western Plus Welcome Hotel Team on Dec 22, 2023
Herzlichen Dank für Ihre TOP Bewertung!

6/10 Okay

Gunchul

Stayed 2 nights in Dec 2023
Response from Ihr Best Western Plus Welcome Hotel Team on Dec 22, 2023
Herzlichen Dank für Ihre Bewertung! Wir würden uns freuen Sie ein weiteres Mal bei uns beherbergend zu dürfen. Teilen Sie uns doch gerne mit was wir hätten verbessern können.

10/10 Excellent

SANGWOOK

Stayed 4 nights in Nov 2023
Response from Ihr Best Western Plus Welcome Hotel Team on Dec 22, 2023
Vielen Dank für Ihre Top Berwertung!

10/10 Excellent

Ruben

Stayed 1 night in Oct 2023
Response from Ihr Best Western Plus Welcome Hotel Team on Dec 22, 2023
Herzlichen Dank für 10 von 10 Punkten. Wir haben uns sehr darüber gefreut!BESTe Grüße

10/10 Excellent

gerard

Stayed 3 nights in Oct 2023

10/10 Excellent

Tino

Stayed 1 night in Oct 2023

8/10 Good

Farshad

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfort . I'll go again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Halil

Traveled with group
It was great. Thank you
Stayed 1 night in Aug 2023

8/10 Good

Michael

Stayed 1 night in Aug 2023

8/10 Good

Hongwei

Stayed 1 night in Jul 2023

2/10 Terrible

Catharina

Stayed 1 night in Jul 2023

8/10 Good

Gideon

Stayed 1 night in Jul 2023

10/10 Excellent

Ahmed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Francois

Stayed 1 night in Jun 2023

10/10 Excellent

l

Liked: Cleanliness, staff & service, property conditions & facilities
great, easy place
great place for a stop over, great bar, food and simple room. Our ac didnt work in the room so got a bit stuffy but didnt make our stay terrible. will definately stay again, ill just check the ac before i get into bed.
Stayed 1 night in May 2023

4/10 Poor

Brooke

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The closeness to the tram is probably the highlight of this hotel.
Stayed 3 nights in May 2023
Response from Your Best Western Plus Welcome Hotel Team on May 12, 2023
Dear guest, certainly we apologize for any inconvenience you may have experienced during your stay. Please let me know the details of your complaint so we can assist you further.Best regards,

10/10 Excellent

Faisa

Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Your Best Western Plus Welcome Hotel Team on May 12, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Sara

Stayed 3 nights in Mar 2023
Response from Your Best Western Plus Welcome Hotel Team on May 12, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Your Best Western Plus Welcome Hotel Team on May 12, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Joakim

Stayed 1 night in Feb 2023

8/10 Good

Henrik

Stayed 1 night in Feb 2023

10/10 Excellent

Mukund

Stayed 4 nights in Feb 2023

4/10 Poor

Casimir

Stayed 3 nights in Oct 2022

6/10 Okay

Norm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was not provided at the time stated. Was told to come back on two separate occasions. Room was modern but the beds were too close together. Not a fan of the open washroom concept. Good access to public transit.
Stayed 1 night in Sep 2022

6/10 Okay

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
room was very dusty and saw spider web cobs but staff was okay.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Best Western Plus Welcome Hotel Frankfurt Team on Jul 18, 2022
Hallo Du, vielen Dank für Deine tolle Bewertung! Wir freuen uns auf Deinen nächsten Besuch! Dein Best Western Plus Welcome Hotel Frankfurt Team

8/10 Good

Franco

Stayed 1 night in Jun 2022
Response from Best Western Plus Welcome Hotel Frankfurt Team on Jul 18, 2022
Dear Franco, Thank you very much for your feedback. It would have been nice to know where we could improve. Please let us know for your next stay. Your Best Western Plus Welcome Hotel Frankfurt Team

8/10 Good

Nitzan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again if in the area
Stayed 1 night in May 2022
Response from Best Western Plus Welcome Hotel Frankfurt Team on Jul 18, 2022
Dear Nitzan, Thank you so much! Hope to see you again soon. Your Best Western Plus Welcome Hotel Frankfurt Team

10/10 Excellent

mohamed

Stayed 1 night in Mar 2022

10/10 Excellent

Jamal

Stayed 1 night in Oct 2021

10/10 Excellent

Dena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. Felt comfortable and safe. Room was good sized. We enjoyed it so much we re-booked for the last night of our trip. Staff was helpful. Restaurant downstairs had good food.
Stayed 1 night in Aug 2021
Response from Best Western Plus Welcome Hotel on Aug 31, 2021
Dear Dena, Thank you so much for ypur nice words. We hope to welcome you again soon. Your Best Western Plus Welcome Hotel Team Frankfurt

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Small room, TV stopped working first day, friendly service, on site parking is euro 22
Stayed 1 night in Aug 2021
Response from Best Western Plus Welcome Hotel on Aug 20, 2021
Dear Guest, Thank you very much for your feedback. We're very sorry, that you had problems with your TV. Did you complain it directly at the hotel so we were able to find a solution? We hope we can chance your point of view within your next stay. Your Best Western Plus Welcome Hotel Frankfurt Team

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel, very good location to downtown/main train station and even not too far from the Airport (13 mi).
Stayed 3 nights in Aug 2021
Response from Best Western Plus Welcome Hotel on Aug 20, 2021
Dear Guest, Thank you very much for your nice feedback. We hope to welcome you again soon. Your Best Western Plus Welcome Hotel Frankfurt Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel 15mins from city centre by tram
Stayed 1 night in Aug 2021
Response from Best Western Plus Welcome Hotel on Aug 20, 2021
Dear Guest, Thank you very much. We hope to welcome you again soon. Your Best Western Plus Welcome Hotel Frankfurt Team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Best Western Plus Welcome Hotel on Aug 12, 2021
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Es freut uns, dass Sie sich bei uns wohl gefühlt haben und freuen uns darauf, Sie bald wieder bei uns begrüßen zu können. Ihr Best Western Plus Welcome Hotel Frankfurt Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Best Western Plus Welcome Hotel on Jul 8, 2021
Sehr geehrter Gast, vielen Dank für Ihr tolles Feedback. Es freut uns sehr, dass wir Sie von uns und unserem Service überzeugen konnten und hoffen, Sie bald wieder bei uns begrüßen zu können. Ihr Best Western Plus Welcome Hotel Team

8/10 Good

eunjae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Best Western Plus Welcome Hotel on Jul 26, 2020
Dear Eunjae, Thank you so much for your nice feedback. We appreciate you felt comfortable with us and hope to welcome you again soon. Your Best Western Plus Welcome Hotel Team

2/10 Terrible

Verified traveler

Stayed 3 nights in Mar 2020
Response from Welcome Hotel Frankfurt on Mar 13, 2020
Dear Guest, Thank you very much for your feedback. We're very sorry, that you did not go into detail regarding what has not been fine during your stay. We hope you will give us a second chance to change your point of view. Your Best Western Plus Welcome Hotel Team

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020
Response from Welcome Hotel Frankfurt on Mar 13, 2020
Dear Guest, Thank you very much for your feedback. We hope to welcome you again soon. Your Best Western Plus Welcome Hotel Team

10/10 Excellent

Ximena, Mexico City

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & staff service but a litttle far way from Instituto Cervantes
Stayed 2 nights in Feb 2020
Response from Welcome Hotel Frankfurt on Mar 2, 2020
Der Ximena, Thank you very much for your nice feedback. We hope to welcome you again soon. Your Welcome Hotel Frankfurt Team

10/10 Excellent

KOH

Stayed 3 nights in Feb 2020
Response from Ihr Best Western Plus Welcome Hotel Team on Dec 22, 2023
Vielen Dank für die positive Rückmeldung!

10/10 Excellent

Arno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Was my first stay at this hotel. Very friendly and welcoming staff. I received an upgrade to a junior suite which was very nice and spacious. Good location. Not too far from downtown and tram station just across the street. I can recommend this hotel.
Stayed 1 night in Feb 2020
Response from Welcome Hotel Frankfurt on Feb 19, 2020
Dear Arno, Thank you so much for your nice feedback. We appreciate you felt comfortable with us and we hope to welcome you again soon. Welcome Hotel Frankfurt Team

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lake of flexibility from the side of the stuff. I expected them to be much more considerate regarding checkout time.
Stayed 6 nights in Jan 2020
Response from Welcome Hotel Frankfurt on Jan 31, 2020
Dear Guest, Thank you very much for your mail. We're very sorry, that you did not felt comfortable during your stay. We always try our very best to make an late check out after 11 am possible. Unfirtunately it is not that easy during a fair because here we have a lot of check-ins already at the possible check in time, so we need to clean up the room until this time when we're fully booked. Never the less it is too bad, that it seams that nothing else met your requirements during your stay. We hope you will give us a second chance to change your point of view. Your Welcome Hotel Frankfurt Team