Ratings based on 377 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Montreal, Quebec

Close to Frankfurt Messe

Posted Oct 15, 2017
Pros: Comfortable and quiet
Cons: The opening hours of the fitness centre.
Location: Downtown Frankfurt is not far.
I was on business at Frankfurt Buchmesse. The hotel is fairly close to the site and accessible by public transport, back and forth.
Comment from Hotel Management
Oct 17, 2017 by Guest R., Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, your Welcome Team
2 out of 5
by A verified traveler from Riyadh

The worst hotel I've ever visit

Posted Sep 9, 2017
I waited for 45 minutes although I arrived at 10:00 pm. The AC was not working. There was no WiFi.
Comment from Hotel Management
Oct 17, 2017 by Guest R. Manager, Hotel Management
Dear Guest, Our guests come to us with expectations and we regret that we didn‘t live up to them on this occasion. We sincerely hope to do better next time you choose to stay with us. Please let us know how we can help. We hope to see you again soon. your Welcome Team
1 out of 5
by Glen

Creepy crawlys everywhere....

Posted Jun 21, 2017 on Hotels
Worst hotel stay ever. 36 degrees outside and the air condition wasn't working. Apparently "too many people were using it". If the boiler room temperatures wasn't enough, the invasion of 50 crawling and flying insects above the bed was the straw that broke the camels back.. the hotel had no other rooms and I quote directly from the guy on Reception "I can't book you into another hotel, as I would have to pay out of my own pocket. So you will have to keep your room" I promptly sourced another hotel, packed up and left. No way am I staying in a room full of bugs that had made their way to the bed. I have a video and pics of anybody wants to see them. Since all of this happened at midnight, you could say it was highly inconvenient and I shall never stay at Welcome Frankfurt again.
Comment from Hotel Management
Aug 3, 2017 by Jacqueline, Hotel Management
Dear Guest, impressions and experiences are important to us so thank you for taking the time to contact us. look forward to welcoming you again and let us know what you think of the changes we have implemented. We want you to enjoy your stay.
2 out of 5
by A verified traveler

Service is disastrous

Posted Jan 31, 2017
I expected a far better service for a 4 star hotel. No tissues in the room, asked for an ironing machines 4 times to have it and I even had to take it down myself with the whole thing. We paid for room service thatbwe did nt have for 2 nights. No one cleaned our room and we have no idea why. Asked for towels and they told me I had to go down myself to bring it. Very bad stay that made my trip really a headache.
4 out of 5
by A verified traveler

Posted Nov 30, 2016 on Hotels
Good, clean, comfortable hotel, with a supermarket just around the corner. Bathroom was great. We did not have breakfast. Parking was not a problem. Would definitely stay here again.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Dear Guest, Referring to your assessment I would like to thank you for you nice words and positive mention about the Hotel. I am very happy you have enjoyed your stay in our hotel. your Welcome Team
5 out of 5
Recommended
for Everyone
by A verified traveler from RO

Clean, Effective, and very nice Staff!

Posted Oct 23, 2016
Pros: Extremely intelligent use of rooms space! Very practical! Not big, but you fit more comfortable than in hundred of other hotels with 3 times bigger surface! Also, very clean, new materials, attention to the interior design details! Nice the solution with glass wall between bathroom an bedroom! A real German Quality!
Cons: A poor selection for other European TV channels. Italian channels did't work at all! (the same Spanish or Greek) And is a little far away from Frankfurt Messe! (6 tram stops)
Location: It's not in the "mid-town walking area", so to rich the Downtown, you need to get a Taxi (especially in the evening). To track&run, is perfect place!
Comment from Hotel Management
Oct 26, 2016 by Welcome Team, Hotel Management
Dear guest, Referring to your assessment I would like to thank you for you nice words and positive mention about me. I am very happy you have enjoyed your stay in our hotel. We are very happy about our convenient location in Frankfurt that allows our guests a good and fast connection to the center city or the fair center by tram, bus or car. Frankfurt is a metropolis, which makes it not easy no require an all quiet room. We usually have always the possibility to change rooms during a stay upon request. We also offer a different variety of room categories from single rooms (25sqm) over Business rooms (26sqm) to our Junior Suites (36-38sqm). The different categories can be seen on request. We also offer our Superior category (26sqm) where the bathroom is equipped with a milky glass front that makes it impossible to look into or out of the bathroom. It is too bad that we could not refer to all of your wishes, because we offer a big variety. Please do not hesitate to contact us immediately during your stay if you have any wishes or complaints to make.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great to have the Tergut supermarket next door

Posted Sep 20, 2016
Pros: Very efficient single room - nice fresh linens, modern decor.
Cons: Pillows are horrible. Very uneven filling.
Hotel convenient to public transportation (out the side door) and a market (on the same block). Safe area for walking, make sure to check out Rebstock Park.
Comment from Hotel Management
Oct 26, 2016 by Welcome Team, Hotel Management
Dear Guest, Referring to your assessment I would like to thank you for you nice words and positive mention about me. I am very happy you have enjoyed your stay in our hotel. you are Welcome
4 out of 5
by A verified traveler

Posted Sep 14, 2016 on Hotels
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear Guest, Referring to your assessment I would like to thank you for you nice words and positive mention about me. I am very happy you have enjoyed your stay in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto RIco

Posted May 11, 2016
Cons: Turn on air conditioning unit all the time and have CUSTOMER decide if they want to have it on or off. Room includes air conditioning/heating
Front desk was very helpful. The only negative comment would be regarding the air-conditioning. Apparently because it was cool outside, air conditioning unit was not turned on. Had to open windows and noise was loud outside
Comment from Hotel Management
May 13, 2016 by Müller, Hotel Management
Dear Guest, thank you for your Review. We hope you enjoyed your stay in spite of all. Thank you for the note too that the air-conditioning was not working very well. Our technician will take a look for it. We hope to see you soon. Best regards Desirée Müller Sales Assistant
5 out of 5
by Henry

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Jacqueline, Hotel Management
Lieber Gast, vielen Dank für Ihre freundliche Resonanz zu Ihrem Aufenthalt in unserem Haus. Wir hoffe, Sie bald wieder begrüßen zu dürfen und verbleiben mit freundlichen Grüßen Mario Treder Sales Manager