Room, 2 Queen Beds, Non Smoking | Down comforters, desk, blackout drapes, soundproofing

Reviews of Hampton Inn & Suites Greenfield

2.5 out of 5
Hampton Inn & Suites Greenfield
184 Shelburne Rd, Greenfield, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 378 out of 692 reviews" "
Rating 8 - Good. 212 out of 692 reviews" "
Rating 6 - Okay. 60 out of 692 reviews" "
Rating 4 - Poor. 19 out of 692 reviews" "
Rating 2 - Terrible. 23 out of 692 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Raymond, Windsor

Liked: Cleanliness, staff & service
It was fine. Parking and surrounding area not the greatest
Stayed 1 night in Apr 2024

8/10 Good

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was excelent
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, 479 Harbor View Drive

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome. Facility was clean.
Stayed 2 nights in Mar 2024

8/10 Good

Garrett, State College

Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front deal staff were super friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice and clean rooms, internet access and friendly staff.
Stayed 2 nights in Feb 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't find the parking area to be clean.
Stayed 1 night in Feb 2024

2/10 Terrible

Damion

Ended up checking out an hour later
Stayed 1 night in Feb 2024
Response from Megan on Feb 8, 2024
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take the feedback very seriously and strive to go above and beyond for you, on each stay. I saw that you gave us lower than anticipated scores in certain areas. Could you please elaborate so that we can make improvements for your next stay? That would be wonderful! We look forward to hearing from you again soon!

10/10 Excellent

Renee

All the staff were very nice and helpful. The breakfast was quite good. I liked the hotel’s proximity to many area locales.
Stayed 4 nights in Jan 2024
Response from Megan on Feb 5, 2024
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

6/10 Okay

Sherry

Business traveler
Disliked: Cleanliness
Cleanliness of the room was not okay. Plus did not empty trash or make bed for one night of the stay, or replace empty Kleenex box.
Stayed 3 nights in Jan 2024
Response from Megan on Jan 23, 2024
We appreciate your review and preference for the Hampton Inn, Your feedback is critical for the continuation of improvement of our services. I apologize for the misstep on behalf of housekeeping; I have reached out to the head of housekeeping and informed her of this issue so that we can improve for the future. Again, I do apologize for the inconvenience. Please reach out in case we can be of further assistance. Looking forward to hosting you again soon!

2/10 Terrible

Gwyn

Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and clean. The only downside was the tv had a recent upgrade. Ours wasnt connected properly so we didnt have a tv to watch, but staff was very helpful and apologetic about it, so no big deal.
Stayed 2 nights in Dec 2023

10/10 Excellent

Holly, Mechanicville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great…restaurants, gas & a few stores within walking distance
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant no-hassle atmosphere
Stayed 1 night in Nov 2023
Response from Megan, front desk on Nov 29, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

8/10 Good

Vadim, Newton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked very much the breakfast - just delicious - & the pool which is salt-disinfected (water smells & feels very good). What we disliked was the heat pump heating unit that we couldn't switch to "heat" (only auto) & it kept blowing cold air 1st the whole night.
Stayed 1 night in Nov 2023
Response from Megan, Front desk on Nov 27, 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take feedback very seriously and strive to go above and beyond for you. Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I hope you will allow us the opportunity to serve your future lodging needs.

10/10 Excellent

Seth

Stayed 1 night in Nov 2023

8/10 Good

Avery

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Nov 2023
Response from Megan, front desk on Nov 20, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Megan, Front Desk on Nov 11, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

8/10 Good

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay here for a lacrosse tournament @ UMASS Amherst- both stays Nov 2022 & Nov 2023 were great. our only complaint this time was the tv and bed were off kilter so difficult to be comfy & watch tv but that is just a personal opinion. We are definitely returning for Nov 2024
Stayed 1 night in Nov 2023
Response from Megan, Front Desk on Nov 11, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

8/10 Good

Kristyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. Breakfast was a bonus.
Stayed 1 night in Nov 2023
Response from Megan, Front desk on Nov 6, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever!!!
This Hotel was filthy. $800.00 for 2 nights and filthy!
Stayed 2 nights in Oct 2023
Response from Austin on Oct 17, 2023
Thank you for taking the time to provide us feedback on your stay. We apologize greatly that your experience did not match your expectations. As a staff, we will review your concerns and immediately make necessary changes to make sure your next stay exceeds any expectations. We look forward to seeing you again,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was nice. The price gauging was insane. To pay 600 a night to stay at a place that overlooks a parking lot and 99 is insane. At the most or should have cost 150.
Stayed 1 night in Oct 2023
Response from Austin on Oct 17, 2023
Thank you for taking the time to provide us feedback on your stay. We apologize greatly that your experience did not match your expectations. As a staff, we will review your concerns and immediately make necessary changes to make sure your next stay exceeds any expectations. We look forward to seeing you again,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Megan, Front desk on Nov 6, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for my meeting in Greenfield.
Stayed 1 night in Sep 2023
Response from Megan, Front Desk on Sep 28, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 Excellent

Susan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything hS been great, from check in the very quiet for restful sleep, to allowing my pups to accompany us on our trip. Breakfast was good too! Looking forward to spending tonight as well.
Stayed 1 night in Sep 2023
Response from Megan, Front Desk on Sep 28, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

4/10 Poor

Pavel

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Megan, Front Desk on Sep 28, 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take the feedback very seriously and strive to go above and beyond for you, on each stay. I saw that you gave us lower than anticipated scores in certain areas. Could you please elaborate so that we can make improvements for your next stay? That would be wonderful! We look forward to hearing from you again soon!

10/10 Excellent

Patrick

Stayed 1 night in Aug 2023
Response from Megan, Front Desk on Sep 28, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 Excellent

Caitlin

Stayed 1 night in Sep 2023
Response from Megan, Front Desk on Sep 28, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cole was so helpful!
Stayed 1 night in Apr 2023
Response from Megan, Front Desk on Aug 22, 2023
Third Party Response Thank you for taking the time to complete this survey for the Hampton Inn & Suites Greenfield, we are pleased that you were satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful. Thank you for your kind words, we look forward to serving you again soon!

10/10 Excellent

Jorge

Stayed 1 night in Aug 2023
Response from Megan, front desk on Sep 18, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 Excellent

Ning

Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 1 night in Jun 2023
Response from Mean, Front Desk on Aug 10, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grearovernight stay
This was a quick overnight getaway to watch the Greenfield Triathlon and the room was perfect.
Stayed 1 night in Aug 2023
Response from Megan, Front desk on Aug 10, 2023
Thank you so much for taking the time to leave us with some positive feedback. We are thrilled to hear you enjoyed your room, and I hope you got the chance to enjoy the amenities we have available for you as well. Thank you for your review and choosing Hampton inn Greenfield for your stay. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Genevieve

Traveled with family
Furniture a bit worn out; need better maintenance
Stayed 1 night in Jul 2023
Response from Megan, Front Desk on Aug 1, 2023
Thank you so much for taking the time to leave us a review Genevieve. I am very sorry our hotel did not meet your expectations, and I have brought this issue to the attention of our staff. I hope you were able to enjoy your stay regardless of this inconvenience, and we hope to improve from this issue. Thank you again for your stay and review, we hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel wasn't convenient to the fields where we had a softball tournament. easy walk to the 99 and Friendly's. right off the highway. Staff was very nice and helpful. Only issue was the elevator seemed to get stuck a couple of times and there was a large hair ball/ swirl left in the bathroom.
Stayed 1 night in Jul 2023
Response from Megan, Front Desk on Aug 1, 2023
Thank you so much for your review Timothy. We really appreciate your kind words, despite the inconveniences you experienced. I am so sorry for the aspects of your stay that troubled you, and I have brought your concerns to our staff's attention. I hope you will allow us the opportunity to improve from this, and we hope to see you soon. Thank you again for your stay, and your kind words!

10/10 Excellent

Jennylynd, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Smells clean
Stayed 2 nights in Jul 2023
Response from Megan, Front Desk on Aug 1, 2023
Thank you so much for taking the time to leave us a review. We really appreciate the positive feedback, and we're so happy to hear you were welcomed to our hotel with a pleasant scent. We hope to welcome you back soon, thank you again!

2/10 Terrible

Katie

Stayed 2 nights in Jul 2023
Response from Megan, front desk on Sep 18, 2023
Thank you so much for taking the time to fill out our survey. It really means a lot to us to hear what our guests have to say. We take the feedback very seriously and strive to go above and beyond for you, on each stay. I saw that you gave us lower than anticipated scores in certain areas. Could you please elaborate so that we can make improvements for your next stay? That would be wonderful! We look forward to hearing from you again soon!

6/10 Okay

Kelsie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The staff was very nice and welcoming. However, I would not stay here again for the price of the room and the room condition. The mattress and linens were great but the room is outdated. The wall paper was peeling in some areas and the drain in the bathroom sink seemed to be clogged. The hotel itself seemed clean but I would never pay the nightly rate here again.
Stayed 1 night in Jul 2023
Response from Megan, Front Desk on Jul 25, 2023
Thank you for taking the time to provide us feedback on your stay. We apologize greatly that your experience did not match your expectations. As a staff, we will review your concerns and immediately make necessary changes to make sure your next stay exceeds any expectations. We look forward to seeing you again,

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hotel
The hotel was clean and comfortable. Free breakfast was nice, western omelet, French toast sticks, and sausage along with breads, cereal, fruit and beverages.
Stayed 1 night in Jul 2023
Response from Mean, Front Desk on Jul 20, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon!

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast assiciate was very friendly. Check in associate was also a pleasure even though we couldnt check in early ( plans canceled due to rain).
Stayed 1 night in Jul 2023
Response from Mean, Front Desk on Jul 20, 2023
Thank you Alison, for responding to our survey regarding your recent stay at the Hampton Inn & Suites Greenfield. We are thrilled to hear you had a great stay, and that you were able to enjoy our complimentary hot breakfast. I am sorry we didn't have the availability to give you an early check in. Thank you so much for your stay, and feedback, we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kelly, Northfield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean with nice breakfast. Interior was great. Staff pleasant. Hotel next door was not as well maintained and had lots of displaced families with children playing in parking lot. Outside area had poor parking and very congested. Several panhandlers in area near hotel.
Stayed 1 night in Jul 2023
Response from Megan, Front Desk on Jul 11, 2023
Thank you for leaving some feedback regarding your recent stay at the Hampton Inn & Suites Greenfield. We are thrilled that you enjoyed our hotel, as well as some of the amenities we have available. I am sorry to hear that some of the things taking place in the area took away from what you were expecting your stay to be. Thank you again for your stay as well as taking the time to leave us a review. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Mean, Front Desk on Jul 11, 2023
Thank you for leaving us with some positive feedback regarding your recent stay at the Hampton Inn & Suites Greenfield. We hope you were able to take advantage of and enjoy the amenities we have to offer. We also hope you found our staff to be friendly and helpful. Thank you again for your stay as well as leaving us a rating. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Diane

Stayed 1 night in Jun 2023
Response from Megan, Front Desk on Aug 1, 2023
Thank you Diane! We really appreciate you taking the time to leave us with some positive feedback. We are thrilled to hear you enjoyed your stay with us, and hope you got the chance to enjoy some of the amenities we have available for you. Thank you for your stay and review. We hope to see you soon Diane!

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 2 nights in Jun 2023
Response from Megan, Front Desk on Jul 3, 2023
We appreciate your review and preference for the Hampton Inn,  I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration.  Thank you again for your stay and we hope to see you soon!

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Megan, Front Desk on Jul 3, 2023
We appreciate your review and preference for the Hampton Inn,  I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration.  Thank you again for your stay and we hope to see you soon!

10/10 Excellent

Sara

Stayed 1 night in Jun 2023
Response from Megan, Front Desk on Aug 1, 2023
Thank you for your review Sara! We appreciate you leaving us with some positive feedback. I hope you enjoyed every aspect of your stay. I hope you found our staff to be friendly and accommodating, and that you got the chance to enjoy some of the amenities we provide for you. Thank you so much for your stay, and review, we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Megan, Front Desk on Jun 27, 2023
We appreciate your review and preference for the Hampton Inn, I am glad to hear you enjoyed your stay, I hope all of our staff members provided exceptional service and that our amenities were up to par. We do our very best to provide the best service for all of our guests, your feedback is very much appreciated and always taken into consideration. Thank you again for your stay and we hope to see you soon! Feel free to reach out if there is anything we can do for you.

8/10 Good

GINA

Liked: Cleanliness, staff & service, property conditions & facilities
The mini frig wasn't plugged in when I got there and required moving a heavy unit away from the wall to get to the outlet. Coffee pot had no available outlet so needed to be moved to another area. Staff was friendly and helpful.
Stayed 4 nights in Jun 2023
Response from cchaffee on Jun 27, 2023
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. I am pleased that you were satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful.