Terrace/patio

Reviews of The Inn At Crumpin Fox

2.5 out of 5
The Inn At Crumpin Fox
71 Northfield Rd, Bernardston, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 144 out of 219 reviews" "
Rating 8 - Good. 59 out of 219 reviews" "
Rating 6 - Okay. 10 out of 219 reviews" "
Rating 4 - Poor. 5 out of 219 reviews" "
Rating 2 - Terrible. 1 out of 219 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
It was as described
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful gem of a place. Will definitely be back next time I’m in the area!
Stayed 1 night in Feb 2024
Response from The Innkeepers on Feb 18, 2024
We appreciate your thoughtful response and review! Thank you.

8/10 Good

Helene, Atkinson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and close to the highway. There’s no walkable place to eat but their restaurant up the street at the golf course was great . The food was good and reasonably priced. I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from The Innkeepers on Feb 5, 2024
Thank you for your kind and detailed review. It will be our pleasure to host you again in the future.

6/10 Okay

Katlyne

Traveled with partner
Hair all over the bed and bathroom.
Stayed 1 night in Feb 2024
Response from InnKeeper on Feb 5, 2024
Dear guest, I am sorry that you were not thoroughly pleased with your stay. It is worth noting that you were allocated a room that was freshly painted and spring cleaned the week before your arrival. You were the first guest to occupy this room after it was painted and cleaned. On the day of your arrival, the innkeeper put fresh, clean bedding and towels in the room, and inspected the whole room before check in time, to make sure that nothing was amiss. We pride ourselves greatly on our cleanliness and if you had any problems with your room, this could have been brought to our attention during your stay. The innkeepers live on site and are available at all hours, should the need arise. The office is open until 10pm but we have easily accessible pager buttons and an after hours phone number on the door. It is also worthy of note that you did not let us know about your dissatisfaction on the morning of departure. I am sure problems, such as you have described can be remedied in future by clear communication at the property.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John who checked us in was engaging and friendly.
Stayed 1 night in Jan 2024
Response from The Innkeepers on Feb 5, 2024
Thank you so much for your feedback and great rating!

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet little spot near Turners Falls.
Stayed 1 night in Nov 2023
Response from The Innkeepers on Nov 28, 2023
Thank you kindly for your review and rating!

8/10 Good

Yana

Stayed 1 night in Nov 2023
Response from The Innkeepers on Feb 5, 2024
Thank you for the rating! we appreciate your feedback.

8/10 Good

Trudy

Traveled with family
Liked: Cleanliness, property conditions & facilities
For an Inn being over 50 years old … I felt it was kept up extremely well. Surprising, the rooms did not smell of mold or mildew which I was afraid it would have been. The room was extremely clean! The bathroom towels felt new. The tv didn’t have local volume so thankfully we have cable in which the volume worked. Also, I felt there should have been a microwave in the room to warm up my water for tea…I didn’t want to use the coffee maker for that. Other than that…I would recommend this Inn and I would stay again.
Stayed 1 night in Nov 2023
Response from The Innkeepers on Nov 7, 2023
Thank you for your positive and helpful feedback! We pride ourselves on our cleanliness and comfort and we are so thankful when it is noticed and appreciated. We regret that we cannot put a microwave in every room. We do have a hospitality room on site with a microwave and coffee and tea making options. In addition to a keurig coffee maker, we have a hot water tap and a selection of teas. Please do come and stay again soon!

10/10 Excellent

Patricia

Stayed 2 nights in Oct 2023
Response from The Innkeepers on Nov 28, 2023
thank you for your great rating!

10/10 Excellent

Mary Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property is a gem!!! Quiet,clean, excellent service.
Stayed 2 nights in Sep 2023
Response from The Innkeepers on Nov 3, 2023
Thank you so much!

10/10 Excellent

Jim

Stayed 1 night in Oct 2023
Response from The Innkeepers on Oct 18, 2023
Thank you so much!

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Innkeepers on Oct 18, 2023
Thank you!

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area. Nice facilities. Liked the retro style and feel. The room was a little musty
Stayed 2 nights in Oct 2023
Response from The Innkeepers on Oct 18, 2023
Thank you for taking the time to rate your experience.

10/10 Excellent

Catherine

Stayed 2 nights in Oct 2023
Response from The Innkeepers on Oct 18, 2023
Thank you so much.

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Innkeepers on Oct 18, 2023
Thanks so much!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Innkeepers on Oct 18, 2023
Thank you for your rating!

8/10 Good

Shih Wei

Stayed 1 night in Oct 2023
Response from The Innkeepers on Nov 3, 2023
Thank you for your rating.

8/10 Good

Maggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a pleasant place to stay while attending a family event in Greenfield. Price was great. Facility very pleasant. Beds comfortable.
Stayed 1 night in Sep 2023
Response from The Innkeepers on Sep 28, 2023
Thank you for your nice review. We hope we can host you again in the future!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous room staff and setting. Five stars for the one with the green thumb.
Stayed 1 night in Sep 2023
Response from The Innkeepers on Sep 13, 2023
You are very kind! Thank you for staying with us and for your great review.

8/10 Good

JaeMi

Traveled with group
Liked: Staff & service, room comfort
A good value. Would stay again.
Front desk staff was extremely friendly and helpful. The facility was nice, but showing its age in places. The room was comfortable and clean.
Stayed 1 night in Aug 2023
Response from The Innkeepers on Sep 13, 2023
Thank you for your review.

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t hesitate to book
Quiet, clean. Good location. Lean on things like coffee. The hospitality suite where keurig machine is needed to be aired out. Smelt like it hadn’t been used in a long time. Overall in that area it was great. Desk was good.
Stayed 1 night in Aug 2023
Response from The Innkeepers on Sep 13, 2023
We are pleased that you took the time to give us a thoughtful review and and that you found much to like about our property. The Hospitality suite is open to all of our guests for the duration of their stay, unless we have a private booking. It is frequently used when we have guests and cleaned regularly. Guests often use the communal microwave which can sometimes create a lingering odor. The keurig area is frequently stocked with tea and coffee options and the innkeepers live on site, should it need replenishing. We are also happy to provide extra coffee for your room should you request it.

10/10 Excellent

Denise

Welcoming!
Very welcoming. Room looked to be updated. Shower was wonderful and bed comfortable. The continental breakfast was great. Staff helpful and friendly and explained how to reach them if need be after check in hours.
Stayed 1 night in Aug 2023
Response from The Innkeepers on Sep 13, 2023
Thank you for your helpful review. Please come again!

10/10 Excellent

Gokce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I came to the area for a hiking trip from NYC and the location could not have been more convenient to get to various trailheads. The staff was sweet, prompt, and always available when I needed help. The room was bright with a large window overlooking the beautiful courtyard and forest view beyond. The bed was firm and super comfortable, even the pillows were superb quality. The bathroom was small but clean with a working fan and the shower had great pressure. All the lighting and outlets were in the perfect places, right where I needed them, with a little nightlight I could unplug for a ultra-dark room for sleep. The wknd continental breakfast had a good variety of choices and they even put a toaster on each table so no one needed to wait in line for one. The wi-fi was fast. Most impressive to me was the overall value of the place - you cannot find anything in the area for the price with what you get. It's by far the best place to stay in that area IMO, and with few other patrons there, it seems to be a hidden gem. Can't wait to come back!
Stayed 2 nights in Aug 2023
Response from The Innkeepers on Aug 27, 2023
Thank you for your wonderful review. We look forward to your next visit!

10/10 Excellent

Laurie

Stayed 2 nights in Aug 2023
Response from The Innkeepers on Sep 13, 2023
Thank you!

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
We needed a place somewhat close to Shelburne Falls and this fit the bill. It was somewhat expensive for a really outdated hotel but it was clean and we didn't hear any noise from guests.
Stayed 1 night in Aug 2023
Response from The Innkeepers on Aug 14, 2023
We are glad that you found our property to be clean and quiet. Thank you for your review.

10/10 Excellent

Balbina

Business traveler, Traveled with partner
Liked: Amenities
I highly recommend this place
Stayed 1 night in Aug 2023
Response from The Innkeepers on Aug 14, 2023
Thank you!

6/10 Okay

Mary

Liked: Staff & service
This is the kind of hotel you want to use.
Our airline cancelled our flight and was not able to reschedule us before the wedding we were attending. I called the hotel, they were such kind people, I would definately recommend working with this business.
Stayed 2 nights in Jul 2023
Response from The Innkeepers on Sep 13, 2023
Thank you for your recommendation.

8/10 Good

John

Liked: Cleanliness
Best spot in the middle of nowhere?
This hotel is in a lovely wooded location with the sound of birds all around. The rooms are well-worn but very clean. The amenities were limited to coffee/tea, a bowl of fruit, a dozen cereal boxes, and some milk. (the dunkin' over the bridge opens very early) Golfers seem to like this spot as it sits across from the Crumpin Fox Country Club. We use it visit family in Turners Falls - so will most likely be back again and again.
Stayed 2 nights in Jul 2023
Response from The Innkeepers on Aug 10, 2023
We are so glad that you love the environment here at the Inn. Thank you for your detailed review. Continental breakfast is provided on weekends during our peak season. We also have family games and puzzles in our comfortable hospitality room, fire pits in our courtyard and a pleasant gazebo with rocking chairs. We look forward to hosting you again!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lovely hosts, accessible for mobility impaired, large courtyard with seating, fire pits, games
Stayed 1 night in Jul 2023
Response from The Innkeepers on Aug 10, 2023
We are so glad you enjoyed your time with us! Please come again.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and well cared for hotel. Enjoyed our 1 night stay for a nearby wedding. Exactly as described.
Stayed 1 night in Jun 2023
Response from The Innkeepers on Aug 10, 2023
Thank you for your kind review.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Both my husband and myself needed a weekend getaway from medical issues. Historic Deerfield was hosting an antique show so we drove down from Maine to attend. The Inn at Crumpin Fox was about 5 miles just north of Greenfield and had a room available at last minute. was just what we needed: to be able to be rested up for the day by not having get up early in morning (4 hr drive) and then attend show.. We also found Zeke's Bar & Grill (located at Crumpin Fox Golf Course) was only a mile away and owned/operated by same family. Had very delicious meals there. Would highly recommend both places to visit when traveling in area. We do not play golf, however, their golf course was very impressive from what we saw.
Stayed 1 night in Jun 2023
Response from The Innkeepers on Aug 10, 2023
Thank you for your detailed and kind review. We hope you can visit us again some time!

10/10 Excellent

Melinda, Fairview

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really like this place! If we find ourselves spending more time in that area of Massachusetts, we would absolutely stay here again and for longer. The staff is extremely kind, and the rooms were clean and very big. The space itself, surrounded by trees with a lovely patio is very nice. You cannot beat the price for this place.
Stayed 1 night in Jun 2023
Response from The Innkeepers on Aug 10, 2023
We greatly appreciate your wonderful review and we do hope we can host you again some day.

4/10 Poor

Suzanne

Traveled with family
Bed and pillows were so hard I had trouble sleeping. Staff wasn’t especially helpful, said there was only one room available even though I had booked weeks in advance, I could cancel and try to find a room elsewhere, which was highly likely at 6pm on a Saturday night. Would never go back and never recommend.
Stayed 1 night in Jun 2023
Response from The Innkeepers on Jun 20, 2023
We are sorry that you found our mattresses to be too firm and our pillows unsuitable for your needs. We have different spare pillows available upon request.When you reserved your room, you did not specify a particular room or floor of the hotel, so your room was allocated at random. We understand your disappointment to discover that your room was downstairs and that stairs were not your preference. Unfortunately, in the weeks since you made your reservation, every other room on the main floor had been filled and all other guests on the main floor had checked in before your arrival. This left us no possibility of moving you to another room on the main floor.Free cancellation was offered only as a last option and absolutely no offence was intended with this offer.We regret that you did not have a better experience.

10/10 Excellent

Melinda, Fairview

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
It was clean and comfy looking forward to our next stay.
Stayed 1 night in Jun 2023
Response from The Innkeepers on Jun 16, 2023
Thank you very much.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The Inn is so cute with an lovely inner court surrounding comfy chairs and a gazebo in the center. My room was clean and very nice and even had a window I could open - which I loved because I prefer to sleep with fresh outside air. Every staff member was friendly and inviting, and the town of Bernardston is a pretty little New England town. I would stay there again!
Stayed 1 night in Jun 2023
Response from The Innkeepers on Jun 16, 2023
Thank you for your lovely review!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Small, friendly, pleasant place.
Stayed 1 night in Jun 2023
Response from InnKeeper on Jun 8, 2023
Thank you for your review!

8/10 Good

John

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Grad weekend
The hotel was fine It was perfect for Grad weekend
Stayed 2 nights in May 2023
Response from InnKeeper on Jun 8, 2023
Thank you!

10/10 Excellent

Olga

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 3 nights in May 2023
Response from Innkeeper on Jun 3, 2023
Thank you for your rating.

8/10 Good

David

Stayed 1 night in Mar 2023
Response from InnKeeper on Apr 19, 2023
Thank you for your rating.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the hospitality!
Stayed 1 night in Feb 2023
Response from The Innkeepers on Apr 19, 2023
Thank you for your review!

10/10 Excellent

Barrie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little gem close to Vermont border. Clean, quiet and well cared for property. A throwback to what hospitality used to be.
Stayed 1 night in Feb 2023
Response from The Innkeepers on Apr 19, 2023
thank you for your kind words! Please come back soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not impressed
Surprised by the positive review on the website. Spider in room. No room service unless you ask. Pretty old and worn condition for the price. Front desk not available 24 hr. I will not go again.
Stayed 2 nights in Dec 2022
Response from InnKeeper on Jan 1, 2023
We are sorry that your personal experience was less than optimal. I am happy to address the issues you found with our property. We do inspect each room prior to arrival, for cleanliness and unwanted guests, such as spiders! However, we are located next to woodland and sometimes a spider will get in. Room service need not be requested verbally. All rooms are provided with a sign on the back of the door that you may hang on the front, indicating your desire for room service. We happily and promptly provided you with the fresh items you requested. We do understand your disappointment and based on your experience with us we will endeavor to communicate more clearly with future guests. The office does close in the evening but staff are available should you have a need, as we live on site. We have a buzzer and a door bell at the office door and a phone number to call after the office closes. Thank you for your helpful review.

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Older interiors though they remain charm, clean, and well cared for. Quiet, warm, comfortable space with nice pitched ceilings. Very comfortable beds and lovely bedding. Nice art. Nice soap! Really friendly staff.
Stayed 1 night in Dec 2022
Response from InnKeeper on Jan 1, 2023
We are so glad you enjoyed your stay with us. Thank you so much for your thoughtful review.

8/10 Good

glenn, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Nov 2022
Response from InnKeeper on Jan 1, 2023
Thank you so much! please come again!

10/10 Excellent

MAUREEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Enjoyed our stay. Friendly staff.
Stayed 1 night in Oct 2022
Response from InnKeeper on Oct 29, 2022
Thank you so much! We hope to see you again sometime.

4/10 Poor

Anna

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs updating
Stayed 1 night in Oct 2022
Response from InnKeeper on Oct 29, 2022
Thanks for your critique. We are planning renovations in the near future.

10/10 Excellent

Carly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Inn at Crumpin Fox for a friends' wedding. The location is convenient and the area is gorgeous in the fall. We enjoyed hanging with friends in the Inn's courtyard, and our room was comfortable and cozy!
Stayed 2 nights in Oct 2022
Response from InnKeeper on Oct 29, 2022
Thank you so much! We are glad to hear you enjoyed your stay!