Fitness facility

Reviews of Baymont by Wyndham Franklin

2.5 out of 5
Baymont by Wyndham Franklin
162 Anand Drive, Franklin, KY

Reviews

8.2

Very Good

Rating 10 - Excellent. 303 out of 833 reviews" "
Rating 8 - Good. 321 out of 833 reviews" "
Rating 6 - Okay. 145 out of 833 reviews" "
Rating 4 - Poor. 37 out of 833 reviews" "
Rating 2 - Terrible. 27 out of 833 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

amber

Traveled with family and small children
Staff was friendly and accommodating for extra pillows and towels. Breakfast option could have been better, i was looking forward to some fresh fruit but there was only 5 rotting apples. Rooms were clean but needed a deeper clean. Dust was under everything and a heavy layer on the curtains. Wasnt terrible but could have been alittle better
Stayed 5 nights in Mar 2024
Response from Manager on Mar 28, 2024
Hello amber,We're pleased to hear you found our staff accommodating during your stay. We appreciate your feedback on the breakfast options and cleanliness of the rooms, we will share your comments with our team for improvement. Thank you for bringing these points to our attention, we value your input to better our services.

6/10 Okay

Charlene

Liked: Cleanliness, staff & service
We had a guy looking in our window
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Charlene,We take all guest feedback seriously and will ensure appropriate measures are in place. Rest assured your concerns will be shared with the team for further attention and improvement.

2/10 Terrible

Cordiela

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Mar 27, 2024
Hello Cordiela, We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to our team with any specific feedback you may have, so we can address any issues accordingly. Your comfort and satisfaction are our top priorities.

8/10 Good

Helena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, and friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Helena,We appreciate your positive feedback on our comfortable accommodations, cleanliness, and friendly service. Customer satisfaction is our priority, and we are delighted to hear about your enjoyable stay. Should you have any more comments or suggestions, please feel free to reach out.

2/10 Terrible

tree

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I never leave detailed reviews. I feel totally obligated to do so after staying at this Disgraceful Hotel. My wife and I were bitten by bedbugs throughout the night on 03/16/24 in Room 220! When we raised the mattress we weren’t too shocked to actually find the little bedbugs culprits. We were extremely shocked to find a Dirty Needle under there too! This completely ruined our weekend. We talked with the front desk and he claimed there wasn’t anything he could do since we booked online. Do not trust the reviews for this property. You will absolutely regret it. I will continue to complain about this incident until something is done. Hopefully nobody has to ever experience this again!
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello tree, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Cheryl, GREEN BAY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large clean room, convenient location and good price.
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Cheryl,We are delighted to hear you found our rooms spacious and clean, and our location convenient for your needs. It's great to know you also found the pricing favorable during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back again in the future.

8/10 Good

KANDI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy off and on interstate! Great restaurants nearby!! Our room was fairly clean, walls need cleaned, looks like well who knows what running down the wall
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello KANDI,We appreciate your feedback on the convenient location and nearby dining options. Your comments about the cleanliness have been noted for further review by our team. We strive to provide a pleasant stay for all guests and will address the issues mentioned accordingly.

8/10 Good

antonio

Traveled with partner
Good value for the money. Big disappointment was the very poor breakfast
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello antonio,We appreciate your feedback on your recent stay. Guest satisfaction is important to us, and we will share your comments with our team for review. Kindly contact our management for further assistance regarding your experience with the breakfast. Thank you for choosing our hotel, and we hope to welcome you back.

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rhtrg
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Don,We appreciate your feedback and regret to hear your stay did not meet expectations. For any future concerns, we recommend reaching out to our management team directly. Thank you for staying with us.

10/10 Excellent

Nichole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very nice and accommodating while I was there. Felt very safe as well which is important when traveling alone.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Nichole,We are delighted to hear that you felt well taken care of during your stay with us. Our team always strives to provide a safe and welcoming environment for all our guests. Your feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean spacious room
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Christina,We are delighted to hear that you enjoyed the cleanliness and the spaciousness of your room during your stay with us. Your feedback is truly appreciated, and we strive to offer comfortable accommodations to all our guests. Thank you for sharing your positive experience with us.

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Mar 9, 2024
Hello Glenda,We appreciate you choosing our hotel for your stay! We hope you had a wonderful time with us and look forward to welcoming you back.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was very reasonable. Rooms very clean. No elevator.
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello David,Thank you for sharing your feedback with us. We are pleased to hear that you found our room rates reasonable and enjoyed our clean accommodations. Should you ever need assistance with luggage in the future, please don't hesitate to contact our front desk.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Big clean rooms. Nice people.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Steven,We're delighted to hear you enjoyed our spacious and well-maintained rooms and experienced friendly service during your stay. Thank you for sharing your positive feedback with us. If you have any further comments or need assistance, please do not hesitate to reach out.

10/10 Excellent

Timothy, Hillsdale

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Timothy,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Helena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Looks updated. Rooms are comfortable and clean. Good value for an overnight stay. Would stay again.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Helena,We appreciate your positive feedback on our updated rooms and cleanliness. Knowing you found good value in your stay is rewarding. We look forward to welcoming you back for another comfortable experience.

10/10 Excellent

ellen

Liked: Cleanliness, property conditions & facilities
Perfect place to stop for a night when traveling.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello ellen,Thank you for choosing our hotel for your overnight stop during your travel. We appreciate your feedback and are delighted to hear that you had a pleasant experience with us. Should you ever need accommodations in the future, we look forward to welcoming you back.

8/10 Good

tree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 1 night in Dec 2023
Response from Manager on Feb 6, 2024
Hello tree,Thank you for your positive feedback! We take pride in maintaining a high standard of cleanliness in our hotel.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great stop over. The staff was very nice. The room is clean complete with Dove soap and shampoo. Lovely sheets and fluffy pillows. Very easy to get to off I-65. We would definitely return.
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello William,Thank you for choosing our hotel for your recent stopover! We're thrilled to hear that you had a positive experience with our friendly staff, clean rooms, and the amenities provided. It's wonderful to know that our comfortable beds and quality toiletries enhanced your stay. We hope to have the pleasure of welcoming you back again in the future.

4/10 Poor

Micheal

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 22, 2024
Hello Micheal, We're sorry to hear that your experience at our hotel didn't meet your expectations. We value all feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have had during your stay. We strive to provide the best possible experience for our guests and would like to address any issues you may have encountered.

6/10 Okay

Sharon

Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Sharon,We appreciate you choosing our hotel for your stay. If there is any feedback or concerns you would like to share, please reach out to us directly so we can address them. We hope you had an enjoyable experience overall and we look forward to welcoming you back in the future.

10/10 Excellent

Darryl

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Darryl,We are thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we are delighted that we were able to provide you with an excellent experience. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another memorable stay!

10/10 Excellent

Rebbecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work there are always so friendly
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Rebbecca,Thank you for sharing your positive experience with our friendly hotel staff. We strive to provide exceptional customer service to all our guests. Your kind words will be shared with our team members, who take pride in their interactions with guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Rich

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintained property and friendly staff
Stayed 1 night in Dec 2023
Response from Manager on Jan 6, 2024
Hello Rich,We're glad to hear that you found our property well-maintained and our staff friendly! We strive to provide a pleasant experience for all of our guests. Should you decide to visit us again in the future, please don't hesitate to reach out if there's anything specific we can assist you with.

10/10 Excellent

Roger

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at the location multiple times a year for the past 6 years.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Roger,Thank you for your continued loyalty to our hotel over the past 6 years. We are grateful to have had the opportunity to host you.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed sheets
We did not like the sheets on the bed. They were not fitted so they slid around. Plus the bottom one was extremely narrow.
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the bed sheets. We appreciate your feedback and will definitely share it with our team for improvement. Please feel free to reach out to our management directly for further assistance.

8/10 Good

Paul

Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Paul, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely nice and helpful. Rooms were a bit dated but were clean and comfortable. Breakfast was lacking a bit, not very many good choices. We've gone to this hotel for 3 years now around the holidays and have had a good experience. Would recommend.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Rebecca,Thank you for choosing our hotel for your annual holiday stay and for your kind words about our friendly and helpful staff. We appreciate your feedback regarding the rooms and breakfast selection. We value your continued support and recommendation and hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Ron, We appreciate you choosing our hotel for your recent stay. We would love to hear more about your experience and any specific feedback you might have to share. Please reach out to our hotel directly so we can address any areas of improvement. Thank you!

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello lisa,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
All around great place to see. Friendly, helpful staff. Clean, comfortable room. Only downfall is spotty, unreliable wifi. Frequently couldn't/wouldn't connect on any of 3 devices. Even when connected, it was dismally slow.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello David,Thank you for choosing to stay with us and sharing your review. We appreciate your kind words about our friendly staff and comfortable room. We apologize for any inconvenience caused by the wifi. Our team is constantly working to improve the network connection to ensure a better experience for our guests. We hope to welcome you back in the future for an even better stay.

8/10 Good

Ruthann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
When I made the reservation, I requested a 1st floor room. We got to the hotel after 10pm, and they ad a 1st floor room waiting for me. I have made this request at other hotels and arrived to find that staff didn’t even look at requests like mine.
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Ruthann,Thank you for choosing our hotel for your recent stay. We are delighted to hear that we were able to accommodate your request for a 1st floor room upon your arrival, even after 10pm. We strive to provide outstanding service to all our guests and will continue to prioritize fulfilling special requests whenever possible.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Thomas,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was very good, the rooms were clean and staff were friendly.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Edgar,Thank you for choosing our hotel! We appreciate your positive feedback on our affordable rates, clean rooms, and friendly staff. It was our pleasure to provide you with a comfortable stay. We look forward to welcoming you back in the future.

10/10 Excellent

M. Matthew

Stayed 1 night in Nov 2023
Response from Manager on Dec 8, 2023
Hello M. Matthew,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Elizabeth

Stayed 5 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Elizabeth,We're sorry to hear about your experience at our hotel. We value your feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. Our team is committed to providing exceptional service and we would like to better understand your concerns. Looking forward to hearing from you.

8/10 Good

Ralph

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Ralph,We appreciate you staying with us! If you have any feedback or concerns about your recent stay, please don't hesitate to reach out to us directly. We value your opinion and would love to ensure your next stay is even better. Looking forward to welcoming you back soon!

10/10 Excellent

Joy

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Joy,We appreciate your positive rating and are delighted to hear that you had a wonderful stay with us! If you have any other questions or need further assistance, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Rebbecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the people know us there and love how they treat us.
Stayed 1 night in Aug 2023
Response from Manager on Nov 12, 2023
Hello Rebbecca,Thank you for taking the time to share your positive experience with our hotel! We pride ourselves on providing exceptional service to all of our guests, and we're glad to hear that you felt well-treated during your stay. We look forward to welcoming you back in the future and continuing to exceed your expectations.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Bonnie,Thank you for taking the time to leave your positive review! We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back again in the future for another wonderful experience.

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Earl,Thank you for taking the time to share your review with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback as it helps us improve our services for future guests. We encourage you to reach out to the management directly to discuss your concerns further.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Chris,Thank you for taking the time to share your feedback. We are thrilled to hear that you had an exceptional experience at our hotel. We strive to provide top-notch service and amenities to all our guests, and it's rewarding to know that we exceeded your expectations. We hope to have the pleasure of welcoming you back again soon.

6/10 Okay

Lynn

Disliked: Cleanliness, property conditions & facilities, room comfort
More like a Motel.
It was disappointing to find out it was more like a Motel 6 or Super 8. You have an exterior entrance door, very bare bones hotel with a motel feel. The bedspread at the end of the bed was very dirty. Room didn't smell clean but the bath room sink and shower were clean - bathroom floor has really dirty grout. Everything was minimal - 2 small bars of soap and a small shampoo not enough for two people, empty box of tissues. We were traveling home from Florida and stopped mid-way - we will find another place next time.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Lynn, Thank you for sharing your feedback with us. We apologize for any disappointment you felt during your stay. We appreciate your comments regarding the cleanliness of the bedspread and bathroom grout, and we will address these concerns with our housekeeping team. We apologize for any inconvenience caused by the limited amenities provided in the room. We value your input and will use it to improve our guest experience. If you have any further concerns, please feel free to reach out to our management team directly.

2/10 Terrible

Rahim

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Rahim, We apologize for any inconvenience you may have experienced during your stay with us. We strive to provide exceptional service to all of our guests and we appreciate your feedback. We will share your comments with our team to ensure that we continue to improve. Thank you for staying with us and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a room that was budget friendly. We were playing baseball in bowling green and rooms were double in price and this hotel was not far from ballpark and plenty of restaurants to eat at. Room was clean and shower had good pressure in it.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Charles,Thank you for choosing our hotel for your recent stay in Bowling Green! We're thrilled to hear that our budget-friendly rates, convenient location, and nearby dining options met your needs. It's fantastic to know that you found your room to be clean and enjoyed a refreshing great pressure shower. We hope you had a great time playing baseball, and we look forward to welcoming you back in the future.

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello christopher,Thank you for sharing your feedback with us. We value your perspective as our guest, and it's disappointing to hear that your experience fell short of expectations. We appreciate you bringing these concerns to our attention and will address them appropriately. Hopefully, this allows us to improve our services for future visitors.

8/10 Good

Robert

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Robert,Thank you for choosing our hotel for your recent stay. We appreciate your rating and we hope to have the opportunity to welcome you back in the future for an even better experience. Safe travels!

10/10 Excellent

Maria

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Maria,Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. If you have any future travel plans, we would love to welcome you back for another great stay.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The so called breakfast was a joke.. nothing out there but coffee and cold cereal
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Daniel,We apologize for the inconvenience. We will address this issue with our breakfast offerings to ensure a wider variety of options in the future. Thank you for bringing this to our attention.

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello ronald,Thank you for your excellent rating! We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!