Ratings based on 859 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 18, 2019
1 out of 5
by A verified traveler

Posted Sep 17, 2019
The inside of the hotel was dirty... Breakfast was dirty and very unorganized.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 15, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 12, 2019
5 out of 5
by A verified traveler from Georgia

Posted Sep 9, 2019
Great facilities in a safe and secure area convenient to a lot of restaurants and shopping. I would recommend updating pillows. LOL. Very comfortable bed but pillows were flat.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2019
2 out of 5
by A verified traveler

Posted Sep 4, 2019
This property needs a major renovation. We were highly disappointed with the property. In Cool Springs and an Embassy - definitely not what we expected. Our bathroom sink was not draining properly. We found a roach in our bathroom. Check in was extended, the attendant could not assign our room and had to call a manager. Juice machine floating in orange juice that was not draining on Monday morning. Reception long wait on Monday night bc the bartender was serving food and trying to make the complimentary drinks. 1-2 Elevators not working our entire stay. One tray of food (e.g. veg tray, cheese crackers) for reception then not replenished.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 2, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 26, 2019
5 out of 5
by A verified traveler

Posted Aug 18, 2019
A very good Embassy’s suite location! Very well trained staff and cleanliness is high. Thanks for the pleasant stay. Something to be exemplified in this day and time.
Comment from Hotel Management
Aug 22, 2019 by Embassy Suites , Hotel Management
Thank you so much for taking the time to provide us feedback during your stay. We really enjoyed reading this. It was very appreciative and informative as we continue on improving on our overall customer service. We hope you all back to see us again real soon.