Ratings based on 585 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga

Excellent location.

Posted Dec 13, 2017
Staff are friendly and room meets my expectations. Packing lot was oddly designed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Easy check in A cleaning issue But resolved quickly
4 out of 5
Recommended
for Everyone
by A verified traveler from abingdon,va

Posted Nov 22, 2017
Restaurant not up to Hilton standards,very disappointed.
3 out of 5
by A verified traveler from franklin tennessee

Room not appropriate for our group.

Posted Nov 17, 2017
We booked on Expedia. Once we arrived the room was not suitable. The manager had to intervene to get us credit from Expedia. What a hassle, thanks to terrific embassy Suites Manager. Never Expedia again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2017
Excellent. Great food. Friendly staff. A great place for our large family to stay when on vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hopkinsville, KY

Nice Hotel

Posted Oct 10, 2017
Great experience, staff and housekeeping very pleasant and curtious...
4 out of 5
by A verified traveler

Nice place-don't expect the room reserved

Posted Sep 11, 2017 on Hotels
Reservations were made well in advance to insure that we would get the room type reserved. However, that didn't happen & no refund for the difference has been seen or confirmed. The hotel said it had to get with Hotels.com about refunding the difference but that shouldn't be my problem.
4 out of 5
by Shane

Fairly Nice

Posted Sep 5, 2017 on Hotels
Clean and friendly staff, but you can tell it's an older Embassy Suites; it's not quite as nice as other ones we've stayed at.
5 out of 5
by A verified traveler

TDOT conference

Posted Aug 30, 2017 on Hotels
Love the breakfast service.
3 out of 5
by Audrey

Room for improvement

Posted Aug 28, 2017 on Hotels
The beds were comfortable and the rooms plenty large, but the shower was not clean, and the sink was cracked. The atrium in the middle of the hotel was pretty, but noisy with echoing of sounds from the breakfast area below. The conference rooms were nice but freezing.