Ratings based on 753 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from montreal. canada

Close to wrentham outlets

Posted Aug 20, 2017
Pros: Close to outlets
Cons: Everything above
Location: Don't know besides wrentham outlets only there 24 hours
Terrible plumbing You could hear the people flushing their toilet and showering above you Need to change mattress,old furniture Breakfast was poor, stale bagels, no milk for coffee,near machine, big waste to open small cartons,cartons were expiring that day, Glad we only stayed one night This hotel needs some renos
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
conveniently located, quiet, clean rooms, friendly staff, good value accommodation in proximity of Boston (~1 hr during busy times)
Comment from Hotel Management
Jul 25, 2017 by Tom, Hotel Management
Thank you for staying with us, and for your kind words about our hotel and team. I am glad that you enjoyed your stay with us, and hope that we see you as our guest again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Review

Posted Jul 11, 2017
Nice hotel Very nice front desk staff Room was clean and spacious
Comment from Hotel Management
Jul 21, 2017 by Tom, Hotel Management
Thank you for your kind words about our hotel and team. We look forward to providing you with another five-star stay again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Niguel

Large rooms, hot breakfast and good price

Posted Jul 9, 2017
King Suite had full kitchen, jacuzzi tub, two tvs. Clean and comfortable!
Comment from Hotel Management
Jul 21, 2017 by Tom, Hotel Management
Thank you for staying with us, and for reviewing your stay. I am glad that you found our property to be so clean, and that you were comfortable during your stay. Please come back and visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
This is our go to hotel when we travel up to the region. The staff is wonderful and the rooms are nice. The dogs are welcomed and the breakfast is good enough.
Comment from Hotel Management
Jul 6, 2017 by Tom, Hotel Management
Thank you so much for staying with us again, and for your wonderful review, as well. We look forward to welcoming your whole family (including its four-legged members!) back the next time you visit the Franklin area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to lots of things to do and see.p

Posted Jul 2, 2017
Excellent experience of friendliness, professionalism and quality service.
Comment from Hotel Management
Jul 5, 2017 by Tom, Hotel Management
Thank you so very much for your kind words regarding the friendliness and professionalism of our team here in Franklin. Even more importantly, thank you for choosing our hotel, and for posting such a great review. We hope to see you as our guest again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
Pleasantly surprised.... Amazing staff... Would recommend and stay again myself....
Comment from Hotel Management
Jul 3, 2017 by Tom, Hotel Management
...and we look forward to welcoming you back! Thank you for staying with us, and for recommending us to other Expedia travelers. Your recommendation is a huge compliment for us. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right off the highway.

Posted Jun 30, 2017
The staff was great! They made the stay even better. We needed a hotel on our way home and this fit the bill, but turned out to be so much more. The staff was so accomodating and kind that a run of the mill stay seemed like a get away! I'd totally recommend them to anyone for any reason!
Comment from Hotel Management
Jul 3, 2017 by Tom, Hotel Management
Your comments were wonderful to read! Thank you so much for sharing your experience with other travelers. I am thrilled that you enjoyed your time with us so much. We all look forward to another opportunity to provide you with that same friendly service the next time you are in town.
1 out of 5
by A verified traveler

Find Another Hotel

Posted Jun 29, 2017
Pros: Nothing.
Cons: Totally gutted and remodeled.
This is a $50 a night hotel charging $190 per night. The room was filthy. The Hotel stunk. The Elevator was broken so we had to carrier everything up 3 flights of stairs. The hotel needs a major face lift. For the price you can get a lot better hotel in the area.
Comment from Hotel Management
Jul 3, 2017 by Tom, Hotel Management
I am so sorry that you had such a negative experience at our hotel. I apologize for the inconvenience you faced, due to the malfunction of our elevator, as it had to have been quite frustrating. Unfortunately, our elevator repair company had some difficulty locating the part they needed to repair the unit, and were only able to get it up and running the next morning. I am sorry, as well, for the housekeeping issues you described. I will be sure our housekeeping team are made aware of the issues you mentioned. I do hope that you might give us another opportunity, at some point in the future, to provide you with a much more positive experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from lewiston maine

Beautiful suite

Posted Jun 29, 2017
Was the nicest suite I have ever stayed in.. loved it
Comment from Hotel Management
Jul 3, 2017 by Tom, Hotel Management
What a wonderful comment to read! Thanks so much for staying with us, and for posting such a great review. We look forward to welcoming you back again soon.