Ratings based on 275 Verified Reviews

2.9 out of 5
46% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location

Posted Nov 16, 2017
My stay was good. The room was clean and spacious. I also liked the fact that the lobby had snacks and drinks to purchase. The only thing I will say was confusing is the entrance due to remodeling. Overall, 5 Star.
Comment from Hotel Management
Nov 16, 2017 by N Desai, Hotel Management
Thank you for your kind review. We really appreciate the 5 Star rating. We hope to see you back soon. Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler from Clay City, IN

Great option for value travel.

Posted Oct 11, 2017
Pros: Very comfortable bed. Sheets were very soft.
Location: South of mall, East of downtown Franklin.
Comfortable room. Access awkward due to construction nearby. Great location close to downtown Franklin and mall. 5 cf refrigerator and ice cold AC which are important to me. I would stay again if in the area.
Comment from Hotel Management
Nov 16, 2017 by N Desai, Hotel Management
Respected Mayberry, We are very exited that you had an excellent stay. we are working to improve our excess with a brand new driveway and a new parking lot as well. We hope to have it completed within this week. We hope you see you soon when you visit our beautiful town again. Thank you,
3 out of 5
Recommended
for Everyone
by A verified traveler

Construction

Posted Oct 8, 2017
They were updating the hotel so a ton of construction. Breakfast was average but the bed and room were comfy.
Comment from Hotel Management
Oct 9, 2017 by N Desai, Hotel Management
Thank you for taking time and writing the review. We really appreciate your feedback. We should be finished with exterior construction very soon. I hope you will stay with us in the future. Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler from bowling green ohio

Unfortunately. the hotel are was being renovated -

Posted Sep 19, 2017
Pros: see above.
Cons: finish renovation of are asap.
Hard to enter from the street. Staff mostly friendly but custodial staff need to say hello to people. Room was nice and clean. Good shower. Not all lights worked.
Comment from Hotel Management
Sep 21, 2017 by N Desai, Hotel Management
Respected Jim, Thank you for taking time and writing a review about your stay. I would like to appologize for the staff behavior and we will work on improving through training. We also appologize the issues due to the ongoing renovations. We hope you will give us another chance and stay with us. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very clean, no smell. Very confort bed.

Posted Sep 8, 2017
Great experience. Never fail . I always enjoy my stay in any Marriott Hotel.
Comment from Hotel Management
Sep 21, 2017 by N Desai, Hotel Management
Respected Rafael, Thank you very much for a 5 star rating. It encourages. our staff to work even better to serve our guest. Please come and see us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Inexpensive place to stay

Posted Sep 4, 2017
Pros: Inexpensive
TV was broken, asked to get it fixed, never was over my 2 day stay.
Comment from Hotel Management
Sep 21, 2017 by N Desai, Hotel Management
Respected Guest, Thank you for your review. We are very sorry to hear that the issue was not taken care of immediately. I am personally looking into this mistake and I assure you we will work on further traingin so this does not happen again. Please let us know if we can be of further help. Once again I appologize for not being able to take care of the issue right away. Thank you,
2 out of 5
by A verified traveler from Ottawa, Can

Clean rooms, but overall a dump

Posted Aug 22, 2017
Pros: Clean rooms
Cons: It needs to be power washed top to bottom! Then hire a half dozen repairmen. Please send someone from head office today to take a look.
Location: Awesome tour at the Cranton House. Great for history buffs.
Rooms are clean and updated, but the place is a dump! Stains on the floors, missing concrete on walkways. Gap around room door lets in light. Pool is gone, no laundry. Entire place is coated in dirt and grim. Clearly head office has never audited this place as to corporate standards. Quality Inn it is not! Garbage cans are overflowing with gunk running down the sides. A/C units drain onto walkways, creating slipping hazards and stains. Obviously management checked out years ago.
Comment from Hotel Management
Aug 23, 2017 by N Desai, Hotel Management
Respected Adrian, We are very sorry to hear about your unpleasent experience. That is not the service we strive for and your feedback is very important in improving upon our mistakes. We are in the final stages of our exterior renovation that is creating a lot of dust. We hope to finish it soon. We hope you will give us another chance to serve you. Please let us know if we can help you further. Thank you, N Desai General Manager
4 out of 5
by Marwan

Moving to Nashville

Posted Jul 30, 2017 on Hotels
The rooms were nice and up to date. The location is good because there is a lot of restaurants and grocery stores nearby. The only thing that needs improvement is the breakfast. They need more of a variety of food for breakfast and the juice was watered down. Other than that it was a good stay.
Comment from Hotel Management
Aug 15, 2017
Respected Marwan, Thank you for your in depth review of the quality Inn stay. We really appreciate your through comments. We will work towards improving our services and product based on your feedback. Please let me know if we can help you any further. Thank you, N Desai
5 out of 5
by Dianna

Great relaxation after a long day on the road

Posted Jul 25, 2017 on Hotels
The desk clerk was awesome. I was in need of a room on the lower floor (my knee was giving me alot of trouble and wouldn't have been able to navigate the stairs). He gave us the handicap assessible room. It was also great that I didn't need to struggle in and out of a tub. Breakfast was hot/cold with scrambled eggs, sausage and waffles. Couldn't ask for anything more. Would definitely look for this motel if I was in the area again.
Comment from Hotel Management
Jul 30, 2017
Respected Dianna, Thank you for taking time to share your experience here. We really appreciate a positive feedback and accept constructive criticism. We look forward to have you on your next visit to the area. Please let us know if we can help you any further. Thank you, N Desai General Manager
3 out of 5
by Ohoud

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 30, 2017
Thank you for leaving a score. Please let us know if we can help you any further. General Manager