Ratings based on 67 Verified Reviews

4.6 out of 5
81% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 20, 2018
Modern, clean accommodations just a short walk to the downtown area. Four course dinner that was included with the room was excellent.
Comment from Hotel Management
Mar 6, 2018 by Desmond Moraes - Assistant Hotel Manager, Hotel Management
Thank you for your feedback. We appreciate you taking the time to leave us a review.
3 out of 5
Recommended
for Everyone
by A verified traveler from East coast of South Island, New Zealand

Classy, with areas to improve

Posted Feb 18, 2018
Nice facilities and 1st class room. Quality fitout. (One exception around missing lighting control.). Quality 5 course meal included for dinner, but breakfast buffet only average. Robes and slippers were comically small and only suitable for people of a tiny size. No real extra benefits to justify the substantial cost. of the room itself.
Comment from Hotel Management
Mar 6, 2018 by Desmond Moraes - Assistant Hotel Manager, Hotel Management
Dear Kevin, Thank you for your constructive feedback. We greatly appreciate you taking the time to leave us a review. Yours sincerely, Desmond Asst. Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Luxury by the Glacier

Posted Jan 22, 2018
Pros: A nice vibe and nicely layout with native plant garden and lovely garden views from the restaurant
Cons: While the resort is new and benefits from newness, the gardens will only get better with age! :)
Location: All the Franz Josef tour folks are nearby - go for a helicopter light over the glaciers - money well spent!
We chose the hotel via Expedia's recommendation and we were not disappointed - great welcome, great location, comfortable beds, excellent restaurant facilities.
Comment from Hotel Management
Feb 15, 2018 by General Manager, Hotel Management
Dear Prof Ray Wils Thank you for your feedback and for choosing Te Waonui Forest Retreat. Yours sincerely Richard
5 out of 5
by A verified traveler

Fantastic boutique hotel in the rain forest

Posted Jan 11, 2018 on Hotels
We were staying in Franz Joseph glacier just after new year and availability of rooms was very limited. We ended up with one of the last available rooms. The price was very high but since we were staying only 2 nights we went for it. When we arrived we were greeted personally, given a glass of champagne and personally escorted to our room. We also found out that the rate included a gourmet 5 course meal! Both hotel and restaurant did not disappoint. The service and attention to detail was exquisite. We will definitely return
Comment from Hotel Management
Feb 15, 2018 by General Manager, Hotel Management
Dear Kim Thank you for your positive feedback. Yours sincerely Richard
5 out of 5
by A verified traveler

Posted Jan 10, 2018 on Hotels
Quite, beautiful environment. Excellent bed and outstanding food.
Comment from Hotel Management
Jan 11, 2018 by General Manager, Hotel Management
Dear Lockhart Thank you for your positive review after your stay with us at TW. Yours sincerely Richard
2 out of 5
by A verified traveler

Terrible restaurant

Posted Jan 7, 2018
The hotel is fine but not worth the cost. The five course tasting menu at the restaurant was a terrible experience.
Comment from Hotel Management
Jan 7, 2018 by General Manager, Hotel Management
Dear Anonymous Apologies for our slip-up as this was the last thing we ever wanted! Yours sincerely Richard, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Jan 4, 2018
Friendly service, good food, beautiful hotel grounds. Highly recommended.
Comment from Hotel Management
Jan 12, 2018 by General Manager, Hotel Management
Dear Zhanna Thank you for recommending Te Waonui at the highest level possible. Yours sincerely Richard GM
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Perfect hotel for Franz Joseph visit

Posted Dec 13, 2017
From the time my wife and I checked in to check out our experience was great. The guest room, spa treatment, and food were all very good. Would definately stay again if in the area.
Comment from Hotel Management
Dec 19, 2017 by Richard Bungeroth, GM, Hotel Management
Dear Chad Thank you for you valued feedback. Thanks as well for choosing Te Waonui Forest Retreat. Yours sincerely Richard
5 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

5 Star Hotel

Posted Oct 22, 2017
Outstanding hotel. I wish they had a causal atmosphere restaurant in addition to the current fine dining restaurant.
Comment from Hotel Management
Nov 12, 2017 by Richard, GM, Hotel Management
Dear Salah Thanks you for taking the time to give us your valued feedback. Yours sincerely Richard
5 out of 5
by maggie

This traveler left a rating score only Posted Jan 5, 2017 on Hotels