Apartment, 2 Bedrooms | Courtyard view
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Reviews of Arlia Sands Apartments

3.5 out of 5
Arlia Sands Apartments
13-15 Ann Street, Torquay, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 200 reviews" "
Rating 8 - Good. 73 out of 200 reviews" "
Rating 6 - Okay. 20 out of 200 reviews" "
Rating 4 - Poor. 4 out of 200 reviews" "
Rating 2 - Terrible. 1 out of 200 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jodie

Stayed 2 nights in Feb 2024

8/10 Good

Glenys

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Extremely spacious 2 bedroom apartment with a large balcony, full kitchen and living area. Very deceiving from the outside as it looks like a tiny motel room but inside it's amazing. Quiet area.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Michael

A full roll of toilet would of be great to start with not less than a 1/4 of roll
Stayed 6 nights in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Friendly check in, close to beach and lots of restraints. Has a lovely balcony
Stayed 7 nights in Nov 2023
Response from Sam on Nov 18, 2023
Thankyou for your kind review and we hope to see you again in the future

4/10 Poor

Jeanette

Disliked: Room comfort
Didnt like the
The stay was alright. But kitchen intensials was dirty. Once the toiletpaper, laundry liquid, washing up detergent was empty. You HAVE to buy your own. The lady was at our door telling us fo departure right on 10.00am and i DIDNT see her do it anyone else on there stay.
Stayed 5 nights in Nov 2023
Response from Sam on Nov 12, 2023
Yes we provide enough to laundry liquid, dishwashing liquid and toilet paper to get you through a short vist 2 nights after that They are self contained non serviced apartments, I am sorry the kitchen utensils were dirty I will have a word to our cleaners about double checking those items, I did come to see you at 10am check out time and although you may not have seen me do it to others I do chase everyone who has not left at ten to check out as our cleaners are waiting by then to get in and do there jobs. I am sorry you felt badly about the service but it was as advertised a self contained unit with check out at 10am

10/10 Excellent

Robert

Very hrlpful
Stayed 3 nights in Sep 2023
Response from Sam on Oct 19, 2023
Thank you for your kind reveiw and we hope to see you again in the future

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is in a convenient location. Roomy, great kitchen. Bigger pillows would be a bonus. Bed was comfortable but pillows too flat.
Stayed 2 nights in Oct 2023
Response from Sam on Oct 6, 2023
Thank you for your Kind review and feddback we hope to see you again in the future

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Sam on Oct 6, 2023
Thank you for your kind review and we hope to see you again in the future

6/10 Okay

Kellee

Traveled with family
Disliked: Amenities, property conditions & facilities
Our stay was ok. Rooms are tired. Beds were old and uncomfortable. Couch was dirty. Had enough cooking facilities. Kids went in the pool then had a shower so their towels were saturated, I asked for another couple of towels and was told that because it was a short stay (2 nights) and we booked through EXPEDIA she couldn't give us any as it would cost them money. We could pay $30 for more, hire pool towels or wash the ones we had and pay for the washing machine and dryer.
Stayed 2 nights in Sep 2023
Response from Sam on Nov 15, 2023
I am sorry you had problems, we have since had the couches and carpets cleaned based on your review

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2023
Response from Sam on Sep 17, 2023
Thank you for your kind reveiw we hope to see you again in the future

8/10 Good

Cathy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sam on Sep 17, 2023
Thank you for your kind reveiw we hope to see you again in the future

8/10 Good

Lachlan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice large room,clean,nice balcony, good bathroom and kitchen.
Stayed 2 nights in Sep 2023
Response from Sam on Sep 14, 2023
Thank you for your Kind review and we hope to see you again in the future

10/10 Excellent

Denis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It had been renovated, the bedding was excellent, it was very clean, and was very quiet.
Stayed 1 night in Aug 2023
Response from Sam on Sep 8, 2023
Thank you for your Kind reveiwHope to see you again

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Sam on Aug 23, 2023
Thank you for your kind review and we hope to see you again in the future

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We thoroughly enjoyed everything
Response from Sam on Aug 18, 2023
Thankyou for your kind review and we hope to see you again in the future

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Sam on Aug 9, 2023
Thank you for your Kind reveiw and we hope to see you again in the future

10/10 Excellent

Kathy

Stayed 1 night in Jul 2023
Response from Sam on Aug 9, 2023
Thank you for your kind reveiw and we hope to see you again in the future

10/10 Excellent

JANE

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Sam on Jun 13, 2023
Thank you for your great review. We are very pleased you enjoyed your stay with us

6/10 Okay

Janice

Traveled with partner
Liked: Cleanliness
Unfortunately our unit was next to Reception area which affected the privacy and quiet.
Stayed 3 nights in Jun 2023
Response from Sam on Jun 6, 2023
We are sorry you did not enjoy your stay with us

6/10 Okay

Marcin

Traveled with family and small children
Disliked: Cleanliness
Close to the beach, spacious apartments, but needs a better clean…
Stayed 3 nights in May 2023
Response from Sam on May 16, 2023
Thank you for your review, I will be having a word to our cleaners to ensure our expected standards are met

10/10 Excellent

Latisha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, very clean and quiet we enjoyed our stay will definitely recommend you will Definitely see us again👍
Stayed 2 nights in May 2023
Response from Sam on May 15, 2023
Thankyou for your kind review. We will look forward to seeing you again

4/10 Poor

Eden

Traveled with family
Disliked: Amenities, property conditions & facilities
A great part of the world but this is not a place I would recommend to stay while visiting. The property is very run down & in need of some maintenance & modernisation. Our room was not cleaned & frankly unhygienic considering the things we found on the floors. The bathroom was filthy & with no extraction fan, which contributed to the state of the walls. Kitchen is not a full kitchen & there were no teatowels, very limited dish cleaning utilities (cleaning up was not important here) or cookware. We were sent to the BBQ area to cook our food, which was okay, but not very clean either. Only upside. The kids enjoyed the pool. Unfortunately we didn't enjoy our visit to this establishment.
Stayed 1 night in Jan 2023
Response from Garry on May 10, 2023
I am sorry you had and unpleasant experience here. Your comments have been passed on to our cleaning staff.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was very good, reception lady was lovely and friendly. Room was very clean and spacious. Certainly would stay again
Stayed 1 night in Apr 2023
Response from Sam on Apr 15, 2023
Thank you for your kind review. We are glad you enjoyed your stay with us

6/10 Okay

Peta

Traveled with group
Room is advertised as self contained but didn't have an oven. Only 1 bedroom was air conditioned. Price for room was high considering condition & location
Stayed 1 night in Mar 2023
Response from Sam on Apr 2, 2023
I am sorry you felt this way. All rooms have a kitchenette and the premiums do have an oven if this was important to you.

10/10 Excellent

Learna

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
what I like most here is that kids can stay free..close enough to the beach and self contained.
Stayed 1 night in Mar 2023
Response from Sam on Mar 8, 2023
Thank you for your reviewPleased you enjoyed your stay

10/10 Excellent

Craig

Business traveler
Liked: Amenities, property conditions & facilities
Very clean, quiet location with excellent customer service.
Stayed 1 night in Feb 2023
Response from Sam on Mar 2, 2023
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious, property was clean and tidy and well maintained. The beach is just a street away and walking distance to shops. Would definitely stay again.
Stayed 3 nights in Jan 2023
Response from Garry on Jan 30, 2023
Thanks for your kind review.So glad you enjoyed your stay with us.

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2023
Response from Sam on Mar 8, 2023
Thank you for your reviewGlad you enjoyed your stay

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2022
Response from Garry on Dec 9, 2022
Thanks for your review

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean, big fridge with freezer, nice and quiet.
Stayed 1 night in Oct 2022

6/10 Okay

Jennifer

Stayed 1 night in Sep 2022

6/10 Okay

Cheryl

Traveled with partner
Adequate accommodation for sleeping and preparing basic meals. Had most of what you need. Our room had no outlook so not somewhere to hangout and enjoy the environment. Although it is priced accordingly. The grounds and common areas, laundry etc could do with some TLC. It was a bit noisy with some of the permanent residents starting noisy vehicles and stomping down the external stairs near our bedroom. The lighting in our particular room was terrible, particularly in the kitchen. Could do with a couple of additional central lights.
Stayed 3 nights in Sep 2022

8/10 Good

Brad

Traveled with family
Liked: Property conditions & facilities
Great location, comfortable stay
Stayed 1 night in Aug 2022
Response from Garry on Sep 3, 2022
Thanks for your review Brad glad you enjoyed your stay

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Whale watching stay at Hervey Bay
Had a good stay, units are in a very good location with very good restaurants near by. Couple of issues with the refrigerator being old and very noisy. And the tenant in the next unit could snore for Australia. Unit however was very clean and comfortable if basic.
Stayed 4 nights in Jul 2022

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the warm welcome and having a "feel at home" apartment as a base to enjoy a mini break at Hervey Bay.
Stayed 3 nights in Jul 2022
Response from Garry on Aug 5, 2022
So glad you enjoyed your stay with us in Hervey Bay Jeff.

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Thoroughly enjoyed our stay, large apartment, huge veranda, very close to the beach. A wonderful home away from home. Gary was a great host.
Stayed 10 nights in Jun 2022
Response from Garry on Jul 5, 2022
Thank you for your kind review

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Marianne

Stayed 2 nights in Apr 2022
Response from Garry on Apr 19, 2022
Thank you for your review, we are so glad you enjoyed your stay with us.

8/10 Good

Mick

Business traveler
Liked: Cleanliness
Good size rooms. Shower was a bit disappointing.
Stayed 1 night in Mar 2022
Response from Garry on Apr 19, 2022
Thank you for taking the time to review our property, if I had more info on the shower, i.e. what the problem was to make it disapointing, I could get a tradie in to fix it.

10/10 Excellent

Ramon

Liked: Cleanliness
Nice apartments and friendly staff made our stay very pleasant
Stayed 2 nights in Feb 2022
Response from Garry on Mar 20, 2022
Thanks for your review, so glad you enjoyed your stay with us.

8/10 Good

Satya Netto and Wrenna

Liked: Cleanliness, property conditions & facilities
Clean, tidy place close to the seaside. Lovely little pool area.
Stayed 2 nights in Jan 2022
Response from Garry on Jan 26, 2022
Thanks for the review

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean & comfortable
Stayed 1 night in Dec 2021
Response from Garry on Dec 17, 2021
Thanks for your review Alison.

10/10 Excellent

Mark

Liked: Cleanliness, room comfort
Will stay again
A great apartment with an easy walk to the beach and restaurants. Very clean and well-equipped.
Stayed 1 night in Nov 2021
Response from Garry on Dec 1, 2021
Thanks for your review, so glad you enjoyed your stay with us

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Very spacious unit. Dated but clean tidy and comfy. It’s a short walk to the beach. It was actually really a lovely spot with a friendly welcome.
Stayed 1 night in Nov 2021
Response from Garry on Dec 1, 2021
Thanks for your lovely review of our property. We are glad you enjoyed your stay in Hervey Bay and that we could make it comfortable for you.

10/10 Excellent

Darryn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Having the bedroom separate from the kitchen/lounge area. Having a full kitchen
Stayed 1 night in Oct 2021
Response from Garry on Nov 2, 2021
Thanks for your review. We are so glad you enjoyed your stay.

8/10 Good

Mr Brett

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Garry on Nov 2, 2021
Thanks for taking the time to review our property for other guests

8/10 Good

Sharon

Liked: Cleanliness, room comfort
Good value spacious apartment in Hervey Bay
Very clean older style apartment with upgraded bathroom Short walk to the beach
Stayed 3 nights in Oct 2021
Response from Garry on Oct 9, 2021
Thank you for taking the time to review

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We thought from the photos that there was washer/dryer in the apartment but not the case
Stayed 3 nights in Jul 2021
Response from Garry on Aug 17, 2021
Our photos dont show any washer dryers sorry, we do however have a communal laundry